Following a letter of complaint regarding a few issues my car has suffered since acquisition to SUK, I received a call today from SUK who will be sending me £250 dealer credit and a new umbrella for the door as one has 'prematurely' failed. 

After I complained to SUK about the time taken to fix my 230 when she was poorly I received a Cheque for £500 

 

I would think £250 of dealer credit doesn't cost them £250 Plus you might not use all of it.  I'd be asking for a cheque into my bank account.

It does cost skoda uk 250, as when vouchers are used in the dealer we charge full rrp.  The voucher comes from skoda uk, not the dealership

Tbh I wasn't going to waste my time complaining, but the car has had a few issues. I personally have had to fix one issue even though car is under warranty so for the sake a quick letter it's money I can use for a service or change those rotting rear brake discs out. 

 

My octavia prior to this was equally as poor. SUK and the dealer gave me £1500 cash for the inconvenience caused so can't grumble. 

 

 

I got a £200 voucher from Seat Customer Services because the selling garage were a bunch of useless liars. Short version, on delivery I spotted that the service book had the correct VIM but wrong reg and they claimed there was nothing that could be done other than cross the reg out and re write it, would not look great when you sold it. After complaining Seat Customer Services issued a new book. Then when the car was just over 7 months old with 6000 miles on the clock the service due warning came on. Contacted garage and they said it needed doing since it was due 12 months from manufacture not registration. Not an issue for me, I had a service plan so simply book it in. They then said the service plan did not cover a service before the car was 12 months old so I would have to pay. Contacted Seat Customer Services who confirmed that the service was due 12 months have after reg and to ignore the warning and get it done at 12 months/10,000 miles, they confirmed it in a letter (and email) and issued the £200 voucher.

 

Serviced at a different dealer who supplied me with 4 winter tyres in exchange for the voucher. Never actually used them, sold them on e-bay for £260 the following winter. Result.