Smartlink+ and shocking dealer service again!

[Iceax]

Quick one peeps.

 

Bit of background - me and my folks both bought new Fabia colours and picked up in  March. Mine is a TSi and folks MPi.

 

My folks havent been able to get ANY iphone to work with apple play - i managed to get it to work once on mums iPhone x with

genuine cables etc - but not again.

 

So fast forward to yestrday car booked in Skoda calla nd says it works with a Samsung but not an apple - they even tried the salesmans

infront of my Dad.

 

They they told him that his model doesnt have apple play!

 

Has anyone had an issues with iphones not working - im an android user so cant really help them too much - do i need to dload any software

on the phone.

 

So far ive printed out 3 sets of specs from Skoda showing that the Colour etd comes with Smartlink + and im off to pay them a visit on

saturday - hopefully at peak time!!!

 

Thanks

A

[MKOK]

Get a screen shot of the model and software version. There is a thread on getting updated software called “ I need Bolero update”. 

Edited 30 October, 2019 by MKOK

[AGFalco]

10 hours ago, Iceax said:

They they told him that his model doesnt have apple play!

 

Is that the car or the phone that doesn't have apple play?

Both need it!

 

Thanks AG Falco

[Iceax]

Thanks all.

 

Software is the same on my car which works, but then doesn't on his.

 

They are saying his mpi colour doesn't have Apple play however as the screen shot of his software shows it does. 

 

Thanks

 

A

[Iceax]

@pab567 just wondered if you have any ideas on this one please.

 

Noticed you helped people upgrade their bolero system.

 

Thanks 

 

A

[AGFalco]

Will his iphone connect to your car using an apple cable?

 

Does the logo come up on the smartlink page on the bolero screen?

Is the bluetooth on?

 

Thanks AG Falco

 

 

[Iceax]

His IPhone be works fine in my car.

 

Connecting via cable but yes BT on phone and radio

 

Screen shot below comes up when phone is plugged in and you select app on the right hand side 

 

Thanks

 

A

 

[AGFalco]

The Apple Carplay logo is not showing, it is missing! Software fault?

 

Mirrorlink is NOT the logo you need.

 

Look here:-

 

Thanks AG Falco

[Iceax]

Thanks @AGFalco 

 

It must be a software fault.on head unit or maybe a usb socket fault.

 

I know what I should see as it's been working this evening on my car / radio with the same phone and lead.

 

A

[AGFalco]

3 minutes ago, Iceax said:

It must be a software fault.on head unit or maybe a usb socket fault.

 

Does your Android phone connect to his car?

Best of luck at the dealer.

 

Thanks AG falco

[Iceax]

17 minutes ago, AGFalco said:

 

Does your Android phone connect to his car?

Best of luck at the dealer.

 

Thanks AG falco

 

This is the only thing I haven't checked so will check before I go to dealer.

 

Thanks again AGF

 

A

[pab567]

Pls show three SmartLink startup screen:

- with no phone connected

- with Android phone connected

- with iPhone connected

[Iceax]

26 minutes ago, pab567 said:

Pls show three SmartLink startup screen:

- with no phone connected

- with Android phone connected

- with iPhone connected

 

Thanks @pab567

 

I wont get back to the car tomorrow however i can confirm

 

- no phone - shows android auto and mirror link (no sign of apple)

- Android - will try tomorrow

- Iphone - is the picture above with android auto & mirror link with the text at the top saying connecting

 

Thanks

A

[pab567]

If you have VCDS (or any other diagnostic tool, e.g. VCD, ODIS, OBD Eleven) then in 5F find adaptation channel with word "Apple", (typically: "ENG109862-ENG130249-Vehicle_configuration-Apple_DIO") and change it to "ON". This should make CarPlay visible in SmartLink start screen. If there is a license for CarPlay installed and you have USB that supports CarPlay then it should solve your problem.

[Iceax]

2 minutes ago, pab567 said:

If you have VCDS (or any other diagnostic tool, e.g. VCD, ODIS, OBD Eleven) then in 5F find adaptation channel with word "Apple", (typically: "ENG109862-ENG130249-Vehicle_configuration-Apple_DIO") and change it to "ON". This should make CarPlay visible in SmartLink start screen. If there is a license for CarPlay installed and you have USB that supports CarPlay then it should solve your problem.

 

Thanks for this, i dont currenlty have any of these.

 

I dont mind buying a carista and using the free week, but dont want to spend loads when i would expect the dealer to do this for us?

 

Thanks Pab

 

A

 

 

[vc-10]

It's on the spec list. The dealership needs to sort it out! 

[Iceax]

Was going to go in today but after this I think.ill wait til next week.

 

https://m.facebook.com/story.php?story_fbid=2705496592823389&id=100000892253655

[Iceax]

On 31/10/2019 at 11:27, pab567 said:

If you have VCDS (or any other diagnostic tool, e.g. VCD, ODIS, OBD Eleven) then in 5F find adaptation channel with word "Apple", (typically: "ENG109862-ENG130249-Vehicle_configuration-Apple_DIO") and change it to "ON". This should make CarPlay visible in SmartLink start screen. If there is a license for CarPlay installed and you have USB that supports CarPlay then it should solve your problem.

 

Still not been in yet as ive not had time, however my Dad went into dealers today and they said, IF it can be done tehy want £150 + vat to do.

 

@pab567 do you know if this option is in Carista?

 

Thanks

Andy

[pab567]

No idea if this can be done with Carista, I don't know this tool at all. Why don't you find somebody on briskoda in your area to check it? It take 5 minutes to do it (or less) so 150GBP plus VAT is... hm... a bit crazy

[vc-10]

On 06/11/2019 at 14:23, Iceax said:

 

Still not been in yet as ive not had time, however my Dad went into dealers today and they said, IF it can be done tehy want £150 + vat to do.

 

@pab567 do you know if this option is in Carista?

 

Thanks

Andy

 

That's bull. It's on the spec list, it needs to be there. It's that simple. It's as if they'd left off the MFSW or something, it's a 'miss-build'. 

[spork]

Don't know if it helps, but when I collected mine carplay was missing from the icons like yours. I factory reset the radio in the settings and it came back!