Has anyone had any issues with the DSG gear selector unit in the 6 speed DSG?

 

The car is was 1st registered 03/02/2016, 1st owner Skoda UK head office, senior managers car, de-fleeted at 6 months old with 6326 miles recorded, I purchased it 02/02/2017 from a Skoda dealer who purchased it directly from Skoda, now with 6404 miles recorded.

 

Last Tuesday, as I drove away 1st thing in the morning, I had a warning come up in the dash "WORKSHOP. Error, always select P when leaving the vehicle", A bit strange I thought, as you can't remove the ignition key unles its in park anyway!

 

After a short drive the error message cleared itself.  Then when I started my next journey it came on again, but this time it stayed on, so I contacted my dealer & arranged for it to go in that day so they could run a diagnostic check,  the diagnostics showed that there was a defect with the gear selector unit, & that it required replacing, they had already contacted Skoda & managed to get a contribution, namely the unit (£380 + VAT) would be covered by "warranty goodwill", but I would have to pay the labour to it it, £350.

 

I contacted Skoda customer care that afternoon & asked if the would either cover the cost of the labour, or at least make a substantial contribution towards the labour cost, as I felt that this unit should have not failed so early in the cars life cycle, they had checked my cars service history & they noted that it had full dealer service history, as well as the Haldex & DSG gear box oil changes at the correct intervals, they said that they would talk to my dealer & come back to me within 48 hrs with a decision.

 

They came came back to me on Friday & said that yes the unit had failed sooner than they would have expected, however, as Skoda had already contributed towards the repair, by way of supplying the unit FOC,  they would not contribute towards the labour.

 

Any info or feedback would be most welcome.

 

TIA George

 

This seems a relatively common fault. Clearly a design issue, not just random bad luck. There is an extensive thread about it, I’ll try to find it for you.

 

Here: 

 

Edited 1 March, 20206 yr by nicknorman

 

Yes I have the same problem. Need to wait for Skoda warranty to kick in then I'll get it looked at. However, not sure I should be paying for the labour under a warranty...

1 hour ago, g_tee said:

Yes I have the same problem. Need to wait for Skoda warranty to kick in then I'll get it looked at. However, not sure I should be paying for the labour under a warranty...

 

You wont be.

Ok good to know, thanks. Warranty more or less paid for itself already in that case.

Edited 1 March, 20206 yr by g_tee

As on the other thread mine went 1 month out of warranty. Paid half the labour. The total parts cost is more than just the unit, lots of bits and bobs, each costed and hopefully included in the goidwill offer. Time out of warranty may be the difference?