Hi all,

 

I have a weird issue that nobody seems to be able to get their head around (Even main dealers).... Last week the infotainment unit reset itself and I lost all the radio stations, phone profiles etc.  I have everything back to normal apart from being able to repair my phone.  It all works find until I get to the screen where I have to match the passkeys.... I click okay on my phone but when I try and press 'yes' they match on the car screen nothing happens, no response on the screen at all.  Then the pairing times out and I can then press okay.  

 

The screen works fine at every other time apart from at this match pass key screen.  I have pretty much tried everything but witch craft to get this to work but I have had no luck and it is driving me round the bend.

 

Please HELP!

Maybe ensure that previous pairings have first been removed from both devices and do a re-start of the phone prior to trying it all again.

4 minutes ago, john999boy said:

Maybe ensure that previous pairings have first been removed from both devices and do a re-start of the phone prior to trying it all again.

Yeah I have tried deleting all the pairings, I have cleared cache and data from the bluetooth on my phone, I have tried pairing a different phone .... all does the same thing!

Update your profile with which infotainment system you have and has that been reset?

16 minutes ago, john999boy said:

Update your profile with which infotainment system you have and has that been reset?

See the pics below.  It is at that passkey screen where I can't press anything and then it times out and it says unable to connect....

 

Device part number: 5Q0035842A

Hardware: H24

Software: 0245

 

Media Codec: 2101.0.0.10

 

Yes the system has been reset several times and restored to factory settings.