I have a Karoq 1.5TSI SE L DSG on a PCH started in November 2018.  To date, there have been no "pop-ups" stating that servicing is required.  However, I now, at 11955 miles, have a pop-up for "oil servicing".  So I booked the car in with the garage, who tell me that the car will require its second service at a cost of £225 plus a new pollen filter at £35.  Have they got this right: it hasn't even had it's first service yet?  It seems a lot of money for 11955 miles of driving

 

 

On low mileage it will be 10000 miles or one year so you have missed a service.

The car may have been supplied set to extended used by higher mileage drivers which records the use and calls for a device when the oil needs changing

Thank you Ken. That might explain it. 

My second service in Surrey was just under £250 including the pollen filter.

My dealer was insistent that it was my second service and quoted me £41 more than the Skoda fixed price. When challenged on price I got a “OK we’ll match that” response, but only after an adverse review did they correct my invoice to show as First Service and not second. 

My impression (and it is only my personal impression from my own dealings with one specific franchise with 100's of garages across the whole car manufacturer spectrum) is that some (and only some) "Skoda Service Departments" are a more than a little clueless about their own cars, make it up as they go along, lie, feign ignorance and then make it look like its your fault when they get it wrong. Thier VAG group training seems wholly inadequate.

 

Whatever option gives them the most profit is the right one in thier eyes (in those serice departments that are suffering the "VAG blight" of indifference that I allude to.  Some service departments are definately NOT like that but some most certainly are. Those are the ones that should be managed out of the franchise network by VAG but alas they are not. Then again, when they report up the food chain to a mother-ship that doesn't care anough to give us a permenat hardware fix on "Kangaroo-ing" on their most popular 1.5TSi engine (but rather try to fix whatever the problem is with Software "fudges") and are okay with cheating the system aka "Dieselgate" and only paying out for their mistakes in those countries where they are forced by a court to do so (i.e. not in the UK) then,  what do you expect?   They have no honour and they really don't care about you or your car.  That's the truth. They sell in such large quantity that 10% of unhappy customers (which equates to many tens of thousands) just doesn't dent their profits enough to change.

 

Sadly they are all the same though - is their a good car manufacturer left in the world today? Most of the ones that were good are owned by only a handful of giants like VAG now.

 

🙂

      

 

Edited 21 August, 20205 yr by smipx

PCH vehicles are generally  set to flexible/2yr servicing in my experience- my last 2 have been at least

No Dealership should be changing the cars service interval from the Variable / Flexible servicing that the cars leave the factory with and arrive at the dealership on without the permission of the Owner or person leasing.

 

If a Service Plan is going to be used that maybe applies to a vehicle being on Fixed Service intervals, but then that should be explained to the people getting the vehicle and paying the bills.

 

Too many Dealership employees seem to ignore that it is customers keeping them in a job and the Dealership is acting on behalf of Customers and they are not the Gate Keepers or those that own the vehicles or are the registered keepers.

 

Too many dealership staff learn on the job from people that do not know their job or anything about that much other than some rubbish they learned on the job.

Edited 2 September, 20205 yr by e-Roottoot

My last Yeti was changed to fixed on delivery, despite my saying I wanted the mileage/use based interval that I had had on previous cars. I had to drop into the garage, some 40 miles from where I live a few months later when passing to get them to change it back. They just seem to assume all the cars should be supplied on fixed service intervals.