16 hours ago, aka_pseudonym said:

 

The RAC told me to put: "I have been in touch with the RAC Legal Services and understand that the problems with this vehicle are all covered under the Consumer Rights Act 2015 specifically "Section 9 - Goods to be of satisfactory quality", "Section 10 - Goods to be fit for particular purpose", and "Section 23 - Right to repair or replacement".

 

Other sections might apply in your case obviously, but if your car went in with a perfectly good diff/haldex and came out with an exploding one that act will cover it because it covers both goods and services.  It'll probably be in Section 39, it's here: https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

 

I'm almost certain it'll say somewhere that it's the garage's responsibility to show that it wasn't their fault, it's not your responsibility to prove it was unless a certain length of time has passed.  So saying "it's a one off" simply won't hack it.  Ring the experts at the RAC!

 

I have called the RAC Care Legal team and had a  good conversation  with the call centre which is 24x7 btw.

They told me to draft the letter with the intent of legal route, quoting sections 23,10 & 49.

Booked my car in for an independant check/report for Monday.

Thank so much for the suggestions

Edited 3 October, 20205 yr by John@C
grammer

11 minutes ago, John@C said:

I have called the RAC Care Legal team and had a  good conversation  with the call centre which is 24x7 btw.

They told me to draft the letter with the intent of legal route, quoting sections 23,10 & 49.

Booked my car in for an independant check/report for Monday.

Thank so much for the suggestions

 

Good!

1 hour ago, aka_pseudonym said:

 

Good!

 

...and good luck too.

Fingers crossed for you, please keep us updated.

Good after all,

 

Would my 14 plate Haldex Gen 4 or 5 system ?

 

I found this article while searching for a accredited  independent assessor from the The Motor Ombudsman.

 

https://www.ads-automotive.co.uk/haldex-repair/

7 hours ago, John@C said:

Good after all,

 

Would my 14 plate Haldex Gen 4 or 5 system ?

 

I found this article while searching for a accredited  independent assessor from the The Motor Ombudsman.

 

https://www.ads-automotive.co.uk/haldex-repair/

 

Fifth by the looks of it.  Says "Škoda Yeti 4x4 (Haldex Fourth Gen), Škoda Yeti Outdoor 4x4 (Haldex Fifth Gen)"

 

From this page:  https://en.wikipedia.org/wiki/Haldex_Traction

 

 

14 hours ago, aka_pseudonym said:

 

Fifth by the looks of it.  Says "Škoda Yeti 4x4 (Haldex Fourth Gen), Škoda Yeti Outdoor 4x4 (Haldex Fifth Gen)"

 

From this page:  https://en.wikipedia.org/wiki/Haldex_Traction

 

 

Good morning and Thanks for the info

I've booked a Dekra inspection at a nominated garage  for peace of mind and next steps forward.

thanks once again

Good luck with this John

 

Just bought my first Yeti today and am keen to get the Haldex oil changed and gauze cleaned.

Is this DIY'able, or best done at a garage for the sake of £100 or so?

54 minutes ago, Dale_Stevens said:

Good luck with this John

 

Just bought my first Yeti today and am keen to get the Haldex oil changed and gauze cleaned.

Is this DIY'able, or best done at a garage for the sake of £100 or so?

Dear Dale,

congrats on your purchase today...I cannot comment.

I would contact DEKRA

• https://www.dekra-expert.co.uk

for further advice, perhaps an inspection if it's a used  car.

 

Happy motoring, we miss ours at the moment.

 

Regards

 

1 hour ago, Dale_Stevens said:

Good luck with this John

 

Just bought my first Yeti today and am keen to get the Haldex oil changed and gauze cleaned.

Is this DIY'able, or best done at a garage for the sake of £100 or so?

 

If you have just purchased it from a Skoda dealer and it is under Skoda Approved Used Warranty then pay £100 at a Skoda dealer.

On 05/10/2020 at 10:15, John@C said:

Good morning and Thanks for the info

I've booked a Dekra inspection at a nominated garage  for peace of mind and next steps forward.

thanks once again

My Yeti has been taken off site, the impartial first line investigation costing for £60,which was better explained to me than the main dealer charge of £260 !

 

The rear axle / diff casing has a long crack...The service advisor mentions  if I want to strip this apart and obtain a  forensic report, it would cost more and he said do consider the option of replacement  with a used system  to get your car up and running.

Then pursue  the consumer rights act with the main dealer.

 

 

 

So stop me if I'm missing something here. They charged you £60 to tell you that the diff casing is cracked?

Dear RustyNuts,

 

yes...This is the first line, that any garage would perform. The diagnostics and the reports will be from DEKRA in a few days time.

 

Regards

So now we have a report saying diff casing cracked as opposed to haldex unit. 

 

I think it's plainly clear to see what has happened here and wish you the best of luck in a resolution. 

Dear rover220,

 

thanks.

Our legal adviser has a letter prepared...I'm lodging a formal complaint as we speak, to the main dealer customer care department.

We have the car ready for the replacement parts with our independant  garage, happy and anxious to get our vehicle back on the road. 

 

Do you think it's a good stance ?

 

Ultimately I think you're going to need a report saying diff damage from lack of oil. 

 

Would be interested in seeing decent pics of the drain plugs for the haldex and the rear diff. I bet the rear diff one will have witness marks showing it has been undone when it shouldn't have done. 

@John@C

?

What does your invoice have referring to the Servicing of the Haldex.

Was it listed separate for labour from the other servicing done.

Is there the part no. & units for the oil used?

 

Dear e-Roottoot,

 

yes it was

• Carried out Haldex Gear oil change  - SG060175A2
• Diagnostics of rear washer jet/ replacement of jet nozzle
• Fuel filter replacement : S3C0127434
• Brake fluid was on a separate invoice, this could be of my service plan, part: PBF

On 02/10/2020 at 20:26, Urrell said:

And then proceeded to tow it!!!

 

Should the 4x4 Yetis not be towed? Or should they just not have a front end lift tow where only the rear wheels are on the ground?

Would this lead to transmission wind up?

 

 

Edited 11 October, 20205 yr by Dale_Stevens

6 minutes ago, Dale_Stevens said:

 

Should the 4x4 Yetis not be towed? Or should they just not have a front end lift tow where only the rear wheels are on the ground?

Would this lead to transmission wind up?

 

 

The problem was this vehicle was towed when there was apparently no oil in the relevant area. That obviously shouldn't have been done. Any reputable compnay, knowing there was a problem with any part of the transmission should have used a flatbed.

4x4 Yeti's can only be towed with all 4 wheels rotating. Nothing to do with transmission wind up. More to do with the way the Haldex system works.

Just now, Llanigraham said:

 

The problem was this vehicle was towed when there was apparently no oil in the relevant area. That obviously shouldn't have been done. Any reputable compnay, knowing there was a problem with any part of the transmission should have used a flatbed.

4x4 Yeti's can only be towed with all 4 wheels rotating. Nothing to do with transmission wind up. More to do with the way the Haldex system works.

 

Understood. I made the assumption of transmission wind up as I have a LR Defender that shouldn't be towed by front end lift. Whenever It's had to be taken anywhere I've had it recovered onto the back of the recovery truck.

On 02/10/2020 at 21:30, John@C said:

It was tow truck and winched on to the truck

 

Vehicle was not "towed" in the manner you believe.

6 hours ago, John@C said:

We have the car ready for the replacement parts with our independant  garage, happy and anxious to get our vehicle back on the road.

 

Will they be fitting a new or second hand differential JohnC?

 

As long as you dont buy the one that I have been following

Dear all,

 

just had a conversation with the main dealer that service my Yeti..They said more or less the Haldex cracked open or split..Stems from the  health of the car from new, if it was routinely service year in year out by changing pollen filter, engine oil checks, brake fluid change...Does this have an adverse effect with the Haldex system.

 

Please excuse my ignorance

 

Regards

 

Quote

 

Bullsh*t!!