Bought my car in Feb this year and purchased a service plan in the showroom. Booked its 1st service on 14 September before realising a day or two later that it wasn't required until December. Out of interest as I hadn't received any paperwork for the service plan, I asked the servicing dealership to check. Rather surprised to find out that no plan was activate on Skoda systems. Contacted the original supplying dealer and after many phone calls and long emails, I had confirmation in today's post that the plan is finally active. Good job as it's being serviced in early December. Therefore if you buy a plan ensure you receive confirmation by post (yes even in this paperless age). Secondly never underestimate how easy it is to make a simple task seem extremely complicated. This took the combined efforts of multiple Skoda and VWFS staff, who to their credit,  lwaysreplied politely to my increasingly insistent queries, 7 weeks to untangle. Top tip send your complaints to email address '  [email protected] ' and it will get resolved. 

I purchased two services with my 10 month old fabia, the service plan I have is a dealer service plan and I can use any of the dealers garages, my plan is to use my local

VW dealership as it a lot easier to get to get to and I can get transport home.

                                                  Bankie Bob

Have just booked my superb in for its first service next month and the service guy told me it was on a two year service plan, before I even mentioned it.

On 06/11/2020 at 22:27, vade04 said:

Have just booked my superb in for its first service next month and the service guy told me it was on a two year service plan, before I even mentioned it.

Good news. So what you're saying is that, somebody did their job correctly.