4 minutes ago, Matmacka said:

yes very annoying

yeah tell me about it, was not happy when it never had it, even though on website and builder said came as standard and all the review sites i seen

My order form lists it as a factory fitted option and that’s from December. It lists all my chosen options and then some others that I considered standard on the SEL but certainly not an exhaustive list.  I’ll try and post a pic. I don’t expect it to have the boot release...

4 minutes ago, MM1988 said:

My order form lists it as a factory fitted option and that’s from December. It lists all my chosen options and then some others that I considered standard on the SEL but certainly not an exhaustive list.  I’ll try and post a pic. I don’t expect it to have the boot release...

have to let us know, when are you expecting it?

I would suggest raising a complaint with Skoda UK if there features are listed but have not appeared in the vehicle. Even if they refuse to do anything (as retrofit is not possible for most of these features), it would at least highlight the problem.

17 minutes ago, Larryli81 said:

I would suggest raising a complaint with Skoda UK if there features are listed but have not appeared in the vehicle. Even if they refuse to do anything (as retrofit is not possible for most of these features), it would at least highlight the problem.

Trouble is they have since changed the website and no longer shows it so i have no leg to stand on 

Oh no. I have taken some screen grabs for my case but my laptop is in repair at the moment. I can have a look if I managed to capture the info for SEL. This is not likely though IIRC. Sorry if that's the case. 

Won't they have to admit that they have recently altered the website and that at the time of placing the order, the features you expected were listed? 

I plan on asking for money off for features they don’t fulfil. Especially ones listed on the actual order form...

 

I haven’t been given a build week yet but at the start of December when I ordered it was estimated to be sometime in May(!). I see some VRS models ordered then are being delivered in March so maybe it will be sooner.

When I complained to Skoda about missing boot release button and missing dimming rear view mirror they offered £300 to spend in the network. At this point I was so disappointed with the whole experience of dealing with Skoda that I merely informed them that the car was not as described. End result - car returned within 48 hours for full refund. Might seem a bit extreme but I was already fed up with software glitches and numerous other problems that became a convenient excuse/reason.

5 minutes ago, Gavintk said:

When I complained to Skoda about missing boot release button and missing dimming rear view mirror they offered £300 to spend in the network. At this point I was so disappointed with the whole experience of dealing with Skoda that I merely informed them that the car was not as described. End result - car returned within 48 hours for full refund. Might seem a bit extreme but I was already fed up with software glitches and numerous other problems that became a convenient excuse/reason.

Hi, 

 

They categorically said that the best they could offer was a good will gesture of some description, but clearly that's not the case. Is this for the new Octavia as well? 

Yes they told me the same as well as other various excuses. I was within 30 days of having purchased the car and under the consumer rights act it was returned simply becauae it was "not as described". I complained to the dealership originally but they wouldn't ok the return until they knew Skoda UK were admitting they were at fault so to speak. 

7 minutes ago, Larryli81 said:

Hi, 

 

They categorically said that the best they could offer was a good will gesture of some description, but clearly that's not the case. Is this for the new Octavia as well? 

Yes, SE First Edition estate. 

9 hours ago, Gavintk said:

When I complained to Skoda about missing boot release button and missing dimming rear view mirror they offered £300 to spend in the network. At this point I was so disappointed with the whole experience of dealing with Skoda that I merely informed them that the car was not as described. End result - car returned within 48 hours for full refund. Might seem a bit extreme but I was already fed up with software glitches and numerous other problems that became a convenient excuse/reason.

That’s good to know. If the only thing missing is the mythical boot release I may try and squeeze for some accessories. To be fair I had test driven the mkIV elsewhere so this transaction is completely distance sold so I have the right to return the car within 14 days of delivery without any reason.

On 21/01/2021 at 22:39, Gavintk said:

I was within 30 days of having purchased the car and under the consumer rights act it was returned simply becauae it was "not as described". I complained to the dealership originally but they wouldn't ok the return until they knew Skoda UK were admitting they were at fault so to speak. 

 

Glad you got it sorted out. It mattered not a jot what Skoda UK said because they had nothing to do with the sale. The contract only applies to the seller ( the dealership ) and the purchaser ( you ).

 

On 30/11/2020 at 17:56, Gavintk said:

Have got an SE First Edition and don't have an auto dimming rear view mirror. Skoda say it's a mistake on the website. Don't have a boot lid release button either. Skoda say this is a mistake on the website. Think you are expected to hope for the best  that the car you buy is actually equipped properly and in accordance with stated specification.

 

Again, it makes no difference. The website will have somewhere in the small print words to the effect prices and specificifications can change, please see your dealer for current information.

 

It all goes back to that consumer rights again with the contract between the seller and the buyer - it has nothing to do with Skoda.  If the dealer told you the car comes with such and such an option and that option is missing, that is clearly it's a breach of contract. But if you assumed what you read was correct and ignored the small print - i.e. ask the dealer, then that's not the reason you were able to reject the car. You're 100% wrong in believing 'until they knew Skoda UK were admitting they were at fault" because Skoda UK were not at fault. Beside, it had nothing to do with the importer.

 

On 21/01/2021 at 22:26, Gavintk said:

...but I was already fed up with software glitches and numerous other problems that became a convenient excuse/reason.

 

And there lies the reason why the dealer had no option but to refund you. Under the consumer act, if you request a refund, they have no option but to refund you if there were software glitches in the first 30 days. From month 2 to month 6, in the eyes of the law, they'd have one attempt at fixing the problem before you could succesfully reject. After 6 months? Rejection is still a possibility but it becomes a whole lot more complicated.

 

So in summary for anyone ( in Europe anyway ) disappointed that the specs are not what they expected. If the seller says your car comes with a particular piece of equipment or it's written on the order form but doesn't appear on the car you receive, you're liable for compensation or you can reject the car. If however you chose to ignore the small print in a sales brochure and don't confirm the specs with the seller prior to purchasing the car, the bottom line is it's your fault. The seller may offer compensation but they're not obliged to do so.

 

From the brochure:

 

 

 

 

 

Edited 23 January, 20215 yr by Guest

15 hours ago, Scot5 said:

 

Glad you got it sorted out. It mattered not a jot what Skoda UK said because they had nothing to do with the sale. The contract only applies to the seller ( the dealership ) and the purchaser ( you ).

 

 

Again, it makes no difference. The website will have somewhere in the small print words to the effect prices and specificifications can change, please see your dealer for current information.

 

It all goes back to that consumer rights again with the contract between the seller and the buyer - it has nothing to do with Skoda.  If the dealer told you the car comes with such and such an option and that option is missing, that is clearly it's a breach of contract. But if you assumed what you read was correct and ignored the small print - i.e. ask the dealer, then that's not the reason you were able to reject the car. You're 100% wrong in believing 'until they knew Skoda UK were admitting they were at fault" because Skoda UK were not at fault. Beside, it had nothing to do with the importer.

 

 

And there lies the reason why the dealer had no option but to refund you. Under the consumer act, if you request a refund, they have no option but to refund you if there were software glitches in the first 30 days. From month 2 to month 6, in the eyes of the law, they'd have one attempt at fixing the problem before you could succesfully reject. After 6 months? Rejection is still a possibility but it becomes a whole lot more complicated.

 

So in summary for anyone ( in Europe anyway ) disappointed that the specs are not what they expected. If the seller says your car comes with a particular piece of equipment or it's written on the order form but doesn't appear on the car you receive, you're liable for compensation or you can reject the car. If however you chose to ignore the small print in a sales brochure and don't confirm the specs with the seller prior to purchasing the car, the bottom line is it's your fault. The seller may offer compensation but they're not obliged to do so.

 

From the brochure:

 

 

 

 

 

This is all very true. We have to remember that the dealers aren’t Skoda. I still think what Skoda is doing is wrong and it’s at best laziness and at worst deliberate deception and it would be good if there was a way of pulling them up on it. 
 

in the meantime I think the best thing is to get the dealer to commit to a very precise spec in writing. If they don’t want to do that you can then not buy or take your chances. When you spec on carwow it has a restively detailed specification, I wonder whether you could partly rely on that if you went through that website? Or is there small print there too?

Definitely small print on carwow. I've definitely seen occasions where the spec is wrong on there. 

7 hours ago, MM1988 said:

This is all very true. We have to remember that the dealers aren’t Skoda. I still think what Skoda is doing is wrong and it’s at best laziness and at worst deliberate deception and it would be good if there was a way of pulling them up on it. 
 

in the meantime I think the best thing is to get the dealer to commit to a very precise spec in writing. If they don’t want to do that you can then not buy or take your chances. When you spec on carwow it has a restively detailed specification, I wonder whether you could partly rely on that if you went through that website? Or is there small print there too?

What do you mean by what Skoda is doing? Everyone who sells something does it. There are many things that can change between the time someone looks at a spec sheet and when the actual car is produced.  You don't factory order a car one day and immediately put it in to production, it can be months before the car is built. How can a manufacturer of any goods account for that? No matter if you're buying a car, or a fridge or even taking a flight, every company will say the details are correct at the time of going to press but they can change. Not sure why people have a problem with this, it's been part and parcel of the buying process for the past 40 years I've been buying cars.

 

Carwow? Carwow is only a broker. You do not buy the car from carwow, you purchase the car from the dealer carwow put you in touch with. The contract is between the seller and the buyer, nobody else.

 

PS Detailed spec on carwow? I used Carwow and their system was inaccurate, so much so that even two months after the 1.5tsi Sportline Kodiaq became available to order, CarWow still didn't have it on their system. I spec'ed up an SE-L, check out the dealers who responded then had to contact several of them to see what price they could supply a Sportline for. So it's EXACTLY the same with Carwow - specs were out-of-date but were correct at time of going to press.

Edited 24 January, 20215 yr by Guest

56 minutes ago, Scot5 said:

What do you mean by what Skoda is doing? Everyone who sells something does it. There are many things that can change between the time someone looks at a spec sheet and when the actual car is produced.  You don't factory order a car one day and immediately put it in to production, it can be months before the car is built. How can a manufacturer of any goods account for that? No matter if you're buying a car, or a fridge or even taking a flight, every company will say the details are correct at the time of going to press but they can change. Not sure why people have a problem with this, it's been part and parcel of the buying process for the past 40 years I've been buying cars.

 

Carwow? Carwow is only a broker. You do not buy the car from carwow, you purchase the car from the dealer carwow put you in touch with. The contract is between the seller and the buyer, nobody else.

 

PS Detailed spec on carwow? I used Carwow and their system was inaccurate, so much so that even two months after the 1.5tsi Sportline Kodiaq became available to order, CarWow still didn't have it on their system. I spec'ed up an SE-L, check out the dealers who responded then had to contact several of them to see what price they could supply a Sportline for. So it's EXACTLY the same with Carwow - specs were out-of-date but were correct at time of going to press.

Everyone? I think this is really a car OEM/dealer issue. Because of the type of goods manufactured I don’t think this happens a lot in other sectors. I think companies could do better but clearly I’m naive and we should accept it as it’s what everyone does...
 

I know you don’t buy from carwow but when you get the offer back from carwow there is a list of features that are standard for the trim and the options you added so most consumers would think what you have specified and the offer you get back are linked. I do agree that sometimes the specs are sometimes wrong/out of date on there with impossible combinations etc. 

On 23/01/2021 at 20:19, Scot5 said:

 

Glad you got it sorted out. It mattered not a jot what Skoda UK said because they had nothing to do with the sale. The contract only applies to the seller ( the dealership ) and the purchaser ( you ).

 

 

Again, it makes no difference. The website will have somewhere in the small print words to the effect prices and specificifications can change, please see your dealer for current information.

 

It all goes back to that consumer rights again with the contract between the seller and the buyer - it has nothing to do with Skoda.  If the dealer told you the car comes with such and such an option and that option is missing, that is clearly it's a breach of contract. But if you assumed what you read was correct and ignored the small print - i.e. ask the dealer, then that's not the reason you were able to reject the car. You're 100% wrong in believing 'until they knew Skoda UK were admitting they were at fault" because Skoda UK were not at fault. Beside, it had nothing to do with the importer.

 

 

And there lies the reason why the dealer had no option but to refund you. Under the consumer act, if you request a refund, they have no option but to refund you if there were software glitches in the first 30 days. From month 2 to month 6, in the eyes of the law, they'd have one attempt at fixing the problem before you could succesfully reject. After 6 months? Rejection is still a possibility but it becomes a whole lot more complicated.

 

So in summary for anyone ( in Europe anyway ) disappointed that the specs are not what they expected. If the seller says your car comes with a particular piece of equipment or it's written on the order form but doesn't appear on the car you receive, you're liable for compensation or you can reject the car. If however you chose to ignore the small print in a sales brochure and don't confirm the specs with the seller prior to purchasing the car, the bottom line is it's your fault. The seller may offer compensation but they're not obliged to do so.

 

From the brochure:

 

 

 

 

 

100% wrong in believing "until they knew Skoda UK were admitting they were at fault"? I didn't say I believed them, I was merely stating what they had said. I know what my rights are so I'm not entirely sure what your lecture seems to be about. Oh and you've quoted my posts out of order so you can cut out all the "again" nonsense.

I have an "Octavia" with an Automatic dimming interior mirror. It doesn't dim automatically, despite - as per the manual - pressing "button "B" and the green warning light lighting up (so the fuse must be OK).

I can only assume that the light sensor has failed, or that there is a mechanical problem in the mirror mechanism.

Is it possible to replace the sensor, or would an entire new mirror be required, which I imagine would be expensive...

 

 

Never heard of this before all the cars I have had never had any problems with the problem you have got.

There's always a first time! (It did work, but then it stopped working)...