My Octavia VRS is due to be collected today - I have had a VRS for the last 8 years so very sad to not get another one this time but the price on Lease was circa £80-£100 more per month than what I currently pay and I couldn't justify that cost! 

 

I ended up ordering a Kodiaq SE Drive 1.5 TSI - I think I will definitely miss the power of the VRS but looking forward to perhaps not having to winch myself out of the seat of the VRS when my back is giving me some bother (old reoccurring injury that flairs up every now and then!)

 

The order was placed on 30th Dec, I had confirmation and an "estimated" delivery month of April.  I dropped the dealership a quick email last week just to see if they have any update on build weeks and this is what they said

 

Quote

 

Hi XXXXXX

 

Your order has been sent to the factory but it hasn't been accepted yet - As soon as we get a confirmed build week I will email you the dates

 

Kids Regards

 

 

 

So I am a bit confused what it means by the factory hasn't accepted the order yet?  It's seems a long time to not accept the order from December? Is it likely that I won't be getting the car in April then?

The Dealer Principal needs to explain to you where it all went wrong, is it their ordering, or is it the factory where it went Pete Tong.

Best speak personally to them, and get it in writting.

 

You should maybe be bringing Skoda UK Customer Services onboard with the co-ck up. 

oh OK so it shouldn't still be waiting to be accepted at the factory then?  

 

I will get on to Skoda UK Customer services and see if they can help because i don't want to be without a car longer than needed!

Skoda UK have checked the order - all looks OK they said it probably won't get a build week until April as there was a 25 week lead time when it was ordered so they said it will be around June when it should be delivered! 

 

Order form is obviously incorrect........now I have 3 months without a car haha! Oh well will save some money I guess!

5 hours ago, e-Roottoot said:

The Dealer Principal needs to explain to you where it all went wrong, is it their ordering, or is it the factory where it went Pete Tong.

Best speak personally to them, and get it in writting.

 

You should maybe be bringing Skoda UK Customer Services onboard with the co-ck up. 

 

The acceptance date is bad wording. The acceptance is typically around the same time the production date is allocated, it's not a few days after the order form is signed as the terminology suggests.  Typically it's a month before the car is built. You should receive updates from Skoda. Once built the car typically takes four weeks to arrive in the UK. It then has to be delivered to dealer, PDI'd and made ready for collection so now your talking around 8weeks after production. If the car is built 1st of April then 1st June sounds bang on the money. 

 

PS  Unless the car is already in stock then nobody can given a confirmed delivery date, that's why it's an estimated date.  Why anyone would waste their time writing to dealer principals and Skoda UK I don't know.  WTF is that all about e-Root?  When's the last time you ordered a brand new Skoda?  There's a little thing in the world right now called Covid-19, you may have heard of it. It can make accurate estimates almost impossible. For sure,  write to the dealer principal. Then write to the UN and the Dalia lama too. Why not drop a note to Donald Trump, HonestJohn, and Trading Standards whilst your at it? Perhaps the Queen could help?

 

 

Edited 1 March, 20215 yr by Guest

Thanks Scot5 - I just went on online chat with Skoda UK and he was quickly able to let me know about the order - Said I could jump on live chat and ask them to check it  any time, I told him i will wait till Mid april then chase it up 

I had Arnold Clark order a car for me, not a Skoda but a Fiat and they played me along from the 16 weeks to the extra 5 weeks it would be, i was waiting to arrange insurance and trying to find out when the car would actually arrive.

The particular model was being discontinued but the offer at the time was when still available with the engine and gearbox i wanted as far as the AC offered showed.

It was finally Fiat that were able to tell me the order never was placed and if it had been they had discontinued production before i had been at the dealership.

I had the £500 deposit returned and 12% interest for 5 months on that.  Not enough but then i had borrowed a demonstrator and was not returning it until the money was in my account.  (At that time i was borrowing the money from Motability Finance to buy the car as a keeper rather than leasing from Motability

and buying a car not on the Motability approved list.)

 

@Scot5

you are a cheeky troll.  You really need to cool some of the nastiness.

 

I worked in Car Dealerships.   

 

Last SEAT ordered at the combined Skoda / Seat dealership was in 2016.

Last i tried to get a new Skoda order in was July 2019 in time for November delivery & the SEAT going back.

Last new car i did order was in November 2019 and it was handed over in August 2020 because transport stopped with lockdown when it had left the depot and then it was held in another one.

 

The OP came here asking because the Dealerships after ordering Customer Service was pathetic.

 

If the lead time was 25 weeks at the time of order the sales department at the Dealership knew that.

They chose to not bother saying incase of a loss of sale. Or the Sales Executive did.

Skoda would not say a lead time over 26 weeks, so  27 weeks or longer as then orders would have been suspended.

Edited 1 March, 20215 yr by e-Roottoot

Either something has changed, or the salesman did a lousy job at looking up estimated lead times, if she/he estimated 3-4 months, but factory was indicating 26 weeks (6 months)

 

Perhaps ask the Dealer Principal to forward the lead time (which I think someone in past said is a weekly email) covering period when you placed your order.   It will either show delivery was 3-4 months (but has since slipped), or salesperson told you porky pies re timescale (in which case ask for some compensation, price cut or something decent added on, and suggest if they want to recover it from salesman’s bonus, that’s between them and salesman

 

 

 

Edited 1 March, 20215 yr by SurreyJohn

J1980   Your situation is very much the same as my experience.  I ordered an SE 1.5 TSG in early October, the dealership kept me regularly up to date but it wasn't until December that I got a build date from them.  Like you it was the "chat" that confirmed the order to me and that it was with the factory and when expected build date might be.  The dealership received my car mid February and I took delivery today.  Very pleased with it but there are a few "tech" problems that I have to sort - probably me though rather than the car!  Hope yours won't be 26 weeks  

Does a delivery date have nothing to do with allocations? I am relatively sure dealerships and countries would have allocations which then also control the lead times. 

I am based in Cyprus, ordered my card early November 20, car was at dealership by mid-January 21. That is about 9-10 weeks from order to delivery. Considering the shipping times I think this is super!

But I guess some like OP got stuck in their luck.

1 hour ago, AmarSirohi said:

Does a delivery date have nothing to do with allocations? I am relatively sure dealerships and countries would have allocations which then also control the lead times. 

I am based in Cyprus, ordered my card early November 20, car was at dealership by mid-January 21. That is about 9-10 weeks from order to delivery. Considering the shipping times I think this is super!

But I guess some like OP got stuck in their luck.

Yes, there is a rationing system.   It is there to stop some dealers placing big orders and blocking other dealers from getting cars.  
 

I think the system has a max allocation of factory orders per model, each month, (the number depends on size of dealer and historic sales volumes).  Once that is reached the factory might not accept the order, but hold it instead whilst it allocates to other dealers around Europe.

 

Of course a dealer would know if they have exceeded their allocation, but won’t know if others have not filled theirs (and if enough are under will be spare build slots at factory which order can be reallocated into)

 

 

I ordered a SE L 1.5tsi last week, they are saying mid July for delivery.. So we will see.  Salesman has set a reminder for two weeks to see if he can confirm the build date.. My superb is due to go back at the start of June.. I've ordered the kodiaq without ever driving or sitting in one... I'm sure it will be fine.. LOL