Hi everyone, picked up our Karoq Se Drive on Monday and has the latest sat nav(MIB3) system fitted. We seem to have an issue as every time you input a six digit postcode it says  off-road and gives the coordinates below the word “off-road”. We have spoken to the dealer and she checked on her Karoq and apparently this is how it works, it does not show you the road where you are going, her colleague suggested the way you have to use it is to then zoom into the location and see where it’s taking you, he explained it shows the coordinates so that the sos system will know where you are. I would like to know what idiot thought this would be a good system, if you input the post code incorrectly you could end up going in the wrong direction. Every other Sat Nav we have used, including a VW Golf, Yeti and Octavias all show you the road once you have put the post code in, then ask what house number. I cannot believe that someone designed this system so that you put the postcode in and hope it’s right. Are Skoda losing the plot!

Just copy and pasted this from a VW forum.

HELP !!!
I have exactly the same issue with my T-Roc, delivered October 2020. Many T-Roc owners have the same issue, as do many with the ID3, Golf Mk8 and other 2020 models - all those with the new MIB3 infotainment system.
Basically, the system does not recognise UK postcodes. If a UK postcode is entered, the system just shows it as being "Offroad" with GPS co-ordinates. No town or street name is shown. In addition, all recent destinations are also shown as being "Offroad", which means they are totally useless.

surely and company as large as VAG group should be able to sort this and while they are about it sack the person responsible.

Yep, you've discovered the design bug in the new MIB3 satnav systems fitted to all VAG cars now. Keep complaining and perhaps someone will realise it's stupid and issue a software update. (You'll see similar complaints in several sections of Briskoda, and also other SEAT and VW owner forums!

 

I'm told that if you store the destination with your own name, it'll remember that. But I can't comment on how well it navigates there due to covid lockdowns!

 

Chris

Gives me great faith in their product development

Gives me great faith in their product 

Have just just spoken to Skoda customer services apparently it was a decision not to use postcodes but to use coordinates instead. What I do not understand is why they think that’s better, when asked for my address I asked if he wanted my coordinates, guess  what, he wanted a postcode.

I found that out when I had a courtesy car.  The MIB3 system is NOT good.  It will eventually be improved but it is a huge step back from the MIB2 and MIB2.5 system of the MK3's

Gives me great faith in their product what i cannot understand is how a company with the resources of VAG could get it so wrong, did no one actually try this system before it was rolled out. I suppose if I wanted engineering  integrity I should not have gone with a company who thought it was OK to install software to deliberately cheat the emissions testing.

I’m wondering if this is a cost issue, would they have to pay more to access full postcode data?

4 hours ago, 1stkaroc said:

I’m wondering if this is a cost issue, would they have to pay more to access full postcode data?

I suspect it was designed for European postcodes, not the UK ones which for domestic locations can cover quite a wide area - which is why if you enter a postcode it locates to the central off-road position rather than an address. 

 

Due to a lack of long-distance travelling I haven't yet had to try it out, but if you enter a full address will it take you to that house?

 

Chris

I think it will take you to the address, problem is unless you know the 12 digit map coordinates you will not know if it’s the correct address. Every sat nav I have used over the last 20 odd years has used the post code, with my 15 yr old Garmin you enter the full post code and it gives you that road, then a list of house numbers to choose, my 2019 Mercedes did the same, as do all BMWs, also all of my previous VW And Skoda sat navs. The latest MIB3 system is utter rubbish and I am very disappointed that they should fit such a system. Wish I’d known before I bought the car,  may still have bought it but at least I would have known It wouldn’t have functioning navigation system and I’d have to use google maps. 

I have an Edition with the Columbus MIB3 system. The designation search is a joke. With the problems of the post code nonsense we also are not able to select a destination using contacts. I have been informed after chasing the subject since last October that it is not intended to work in Navigation. Only in Phone. The route selection is also a step backwards from the MIB2. You cannot store a bespoke rout. You  cannot select a start point. If on a trip of several days it is useful to select your own route for each day and store it to instant real on the morning. Now you have to rely on their selected routes or take time to input waypoints with the inherent Lat/Long problem. Please give me back the MIB2 system for Nav. "Simply Clever"? I don't think so!!

I have an Edition with the Columbus MIB3 system. The designation search is a joke. With the problems of the post code nonsense we also are not able to select a destination using contacts. I have been informed after chasing the subject since last October that it is not intended to work in Navigation. Only in Phone. The route selection is also a step backwards from the MIB2. You cannot store a bespoke rout. You  cannot select a start point. If on a trip of several days it is useful to select your own route for each day and store it to instant real on the morning. Now you have to rely on their selected routes or take time to input waypoints with the inherent Lat/Long problem. Please give me back the MIB2 system for Nav. "Simply Clever"? I don't think so!!

Inputtiong a French area number (24100) will give you Bergerac with some street names but will not allow you to input a street. You can get back around but it does not find it. The only way to find the address in France or Uk is go to the Mao and look, then touch it on the map. I wish now I had bought the X1. I stayed with Skoda because I liked my previous SEL Karoq.

I live in Guernsey so when I ask for a destination in UK it will only route me through Pool. I can't change that. Problem. Boats are not going to Pool at present. I have used Nav systems for many years as pilot and sailor, even with old creaky systems I have never had this problem. What a mess. VAG pull your finger out and sort it out.

I have an Edition with the Columbus MIB3 system. The destination search is a joke. With the problems of the post code nonsense we also are not able to select a destination using contacts. I have been informed after chasing the subject since last October that it is not intended to work in Navigation. Only in Phone. The route selection is also a step backwards from the MIB2. You cannot store a bespoke rout. You  cannot select a start point. If on a trip of several days it is useful to select your own route for each day and store it to instant retrevalal on the morning. Now you have to rely on their selected routes or take time to input waypoints with the inherent Lat/Long problem. Please give me back the MIB2 system for Nav. "Simply Clever"? I don't think so!!

Putting in a French area number (24100) will give you Bergerac with some street names but will not allow you to input a street. You can get back around but it does not find it. The only way to find the address in France or Uk is go to the Map and look, then touch it on the map. I wish now I had bought the BMW X1. I stayed with Skoda because I liked my previous SEL Karoq.

I live in Guernsey so when I ask for a destination in UK it will only route me through Pool. I can't change that. Problem. Boats are not going to Pool at present. I have used Nav systems for many years as a pilot and sailor, even with old creaky systems I have never had this problem. What a mess. VAG pull your finger out and sort it out.

There is no doubt the the BMW system is the best on the market, I don’t understand how a company as large as VAG can get it so wrong and actually go backwards on ease of use, that’s not progress as you would expect updated versions to be better than previous versions. I am sure this could be sorted but for some reason VAG don’t want to which says volumes for their customer care.

With reference to an input from Chris on another blog regarding updates. I have had at least two updates for the system since I had the car early October. Both have gone through automatically through the built in SIM without a hitch. One good thing. I say through the SIM, it certainly started there since I was away from home. It may have completed on WIFI in my drive.

I seem to have been in touch with support since I had the car with various problems. Most have been resolved. You can expect bugs in a new system but as long as they are dealt with you have to accept it. But when you haves things like the navigation on the MIB3 system, and to be told, "That's how it is. We have no plans for an update"  it isa bit of a slap in the face. It took contact with "info@Skoda" to get things moving, all be it with a negative result, on this contacts problem.

I made detailed notes to them of the various problems I have found with the nav system. I hope they get passed on to someone who will take note and may be action. Perhaps we should all do the same, not just sit back and moan to each-other. Long live BMW.

3 hours ago, 1stkaroc said:

 I am sure this could be sorted but for some reason VAG don’t want to which says volumes for their customer care.

Their assumption seems to be that nobody will use their nav since "everyone has a smartphone" and hence will use either Google or Apple Maps?

I have checked for updates but there doesn’t seem to be any, one would hope that as part of the PDI the software is updated so that it doesn’t leave the showroom running anything that is of date.

I am under the impression that Skoda only issues map updates once a year around November. 

 

tom

MIB3 systems are 'supposed' to get 'local' updates online as soon as they are available, but my car is still showing version 19:11 so it is not obvious if I've had any. If you set up a route to a different country, then it is 'supposed' to update maps used on the way. But again I have no evidence this is actually happening. 

 

The MIB3 system is a disaster in all VAG cars, and it is about time the motoring press started reporting it instead of regurgitating their old tests on MiB2 cars!

 

And if you have a look at the German Karoq forum (Skoda Karoq Forum – Die deutschsprachige Karoq Community) you'll see they are equally incensed over there!!

 

Chris

Edited 4 March, 20215 yr by CJJE

I did look at some non U.K. forums but apart from getting that there was a problem I couldn’t understand them. Regarding map updates I don’t think it will solve the problem as is not the maps but the sat nav software that’s at fault, it needs uninstalling and replacing with something that’s fit for purpose. Possibly this is the reason VAG haven’t issued a over there air update as it’s something that might have to be done at the dealers, and they don’t want to pay to have that done.

Was in my dealer today for a routine service. The service guy knew about the problem and said the system just expects you to search using the address. 

 

tom

Would be interesting to know why Skoda don’t want you to use postcodes like every other sat nav and would be good if they could put that in the instructions so that you know. Pretty poor show really and not what you expect from a company like VAG.

19 hours ago, Sanqhar said:

I am under the impression that Skoda only issues map updates once a year around November.

For the MIB1 & MIB2 map updates are twice a year according to the Skoda Update portal (weeks 25 and 45), can't comment on MIB3 map updates though...

 

https://updateportal.skoda-auto.com/

Someone commented that the MIB3 system was a step back from the MIB2 not froward.

This may be a longer step than they realise. The last time I remember using Lat and Long for navigation was the Decca system. This was developed during World War 2 and discontinued at about 2000 when GPS became available to civilian use.