On 15/12/2021 at 18:30, wiggie35 said:

If one builds a Karoq Edition and downloads the 'technical information' relevant to the vehicle, the following is provided.  Page 3 of 8 states that Smartlink is 'wired for Android Auto'. 529.87 kB · 5 downloads

 

I'm sure many of us old timers will agree you should never rely on the accuracy of printed information from VW Group. Just wait until you come to updating the software on your system or finding out about service schedules.    Much of the information is either lost in translation or the author has been overzealous with cut 'n paste.

 

That said, I've never noticed that description before. It's not exclusive to the Karoq Edition ( Columbus ) tho, it's true for SE-L with Amundsen headunit too. And if you configure a Kodiaq, it says exactly the same - wireless for Carplay, wired for Android. Now that I know for a fact is *******s.

 

If you configure an Octavia it says the same. 

 

My guess is this was written before Android 10 came along. And when they checked your VIN, customer services could well have been reading off the same hymn sheet.

 

is there nobody you know with another Android 11 phone ( or a Samsung running Android 10? ). Reset your head unit to factory default and Wireless AA should automatically see the phone. In fact if memory serves me correct, when I first used my Motorola phone with my new car, I seem to recall the Skoda MIB3 system saying wireless connection failed - that was the hint for me the car actually had wireless. I defo knew the Motorola wasn't wireless capable so I bought a Samsung running Android 10 ( which I knew could ) and hey presto, connected first time at asking.   

 

 

Edited 16 December, 20214 yr by kodiaqsportline

I am happy to do a factory default reset - after I have spoken to Samsung Support.

I recall, back in September, when I got the car, that there was a 'logging on' procedure involving both keyfobs - this may have been to set up Care Connect, which has since expired and I don't intend to renew.

Would I need some input from my Skoda dealer to set up the head unit after a factory reset?

Re 'kodiaqsportline' comments above. Thank you for your advice.  What you say is plausible and a factory re-set may indeed work particularly given 'P-J's' success in engaging AA wirelessly on their Amundsen.  For my part, I will not be attempting a Columbus MIB3 factory re-set as it took me quite a while to get the unit the way I wanted it (ie the way it looked/ functioned on my previous Karoq Edition running on MIB2).  As AA works fine wired, I will settle [reluctantly] for this.

1 hour ago, Toolie said:

I am happy to do a factory default reset - after I have spoken to Samsung Support.

I recall, back in September, when I got the car, that there was a 'logging on' procedure involving both keyfobs - this may have been to set up Care Connect, which has since expired and I don't intend to renew.

Would I need some input from my Skoda dealer to set up the head unit after a factory reset?

Yes, the two Keyfob routine is Skoda Connect related.  My Connect has just expired and the headunit want's me to go thru the two-key routine again to setup something else which I haven't bothered to do. Despite that, wireless AA still works fine.

 

It would depend on your dealer. You shouldn't need their intervention and if my experience is anything to go by, they're as clueless as anyone. Normally you'd go to the senior tech or 'product specialist' for assistance but this is the only time I'd advise seeking out the acne faced youth on work experience for help.

 

 

The phone call and remote access session with Samsung support did not address anything that had not already been covered in the online chats.

 

kodiaksportline

What do you believe the factory reset will do to enable AA wirelessy?

Furthermore, does anything stop that from getting undone when any updates or changes to settings are made?

3 hours ago, Toolie said:

 

kodiaksportline

What do you believe the factory reset will do to enable AA wirelessy?

Furthermore, does anything stop that from getting undone when any updates or changes to settings are made?

 

We know wireless auto works straight out the box - there's no additional work needed to enable it.  No matter what problem someone is faced with, if you're stuck seeking a solution then always go back to basics.  If you've been trying to make the thing work, who knows what options have been selected or sometimes software gets it's knickers in a twist. ( how many times have you been told to switch a smartTV or BT box or whatever off at the wall socket, wait 5 secs and then switch on again? ).   30 years in IT and the advice is still the same - when anyone has a problem we can't understand " press control / Alt / delete".

 

Can't answer your 2nd question other than say my system ( as I suspect every other owner ) has undergone software updates and wireless AA still works so can't think of any reason why yours would be any different.

 

Please remeber tho, the possibility does exist where your system may well be faulty.

 

Is there nobody else in your area with a MY 21 onwards Karoq or Kodiaq? Worth asking them if they use wireless AA  and see if they can hook their phone up to your system -  there's no substitute for experience.

Edited 18 December, 20214 yr by kodiaqsportline

kodiaksportline

 

Many thanks for your comments.

8 hours ago, Toolie said:

The phone call and remote access session with Samsung support did not address anything that had not already been covered in the online chats.

Sorry to hear that Toolie. It's a real puzzle why Android Auto works wirelessly for some people and not for others. Good luck finding the answer.

I have completed the factory default reset and still no AA wirelessly.

I will take the matter up with the dealership when I get the SOS update and the Infotainment update completed by them.

 

Initially, after the reset, I could not log in as a user - repeated error message.

A session on the chat line of Skoda Customer services did not resolve it.

Yesterday, I got beyond the error message, but got stuck in an 'Updating User' loop, which timed out and after a few tries and then I quit.

 

Today I was able to log in, but still no AA wirelessly.

1 hour ago, Toolie said:

I have completed the factory default reset and still no AA wirelessly.

I will take the matter up with the dealership when I get the SOS update and the Infotainment update completed by them.

 

Initially, after the reset, I could not log in as a user - repeated error message.

A session on the chat line of Skoda Customer services did not resolve it.

Yesterday, I got beyond the error message, but got stuck in an 'Updating User' loop, which timed out and after a few tries and then I quit.

 

Today I was able to log in, but still no AA wirelessly.

 

Funny, I had same this morning -re software Update.  I let the update run but when it rebooted, ystem kept giving various error messages. Apps such as SHOP were blank. Gave it 15mins, tried again all OK. I guess once rebooted, the most recent update has processes still running in the background. Everything back to normal now.

 

Well that puts paid to whoever implied in another thread that after the 1st year, you need to pay for Skoda Connect services to receive updates - I no longer have Skoda Connect paid service