Well another weekend of software errors that go when engined turned off and back on.

Dealer still waiting on info from factory but another minimum of a week of car in dealer.

Called Skoda customer service (they were supposed to have called me) they weren't interested, passed to Skoda Finance, they said dealer issue, I pressed the safety issue of the software since earlier in 2021, so have now via Skoda Finance raised a complaint and Reject Car, they werent very interested saying this takes several weeks...it's been several months of my patience. Fingers crossed I am Skoda free after Christmas. Will I buy another...NO!

Don't just leave it at a phone call. Email them, raise an issue and get a reference number. Make sure that you refer to a timeline including the first dates when you reported the issue, that will be important when it comes to determining the amount of refund.

Maybe a registered letter to the head of the UK operation as well!

I've sent everything in writing, this is as sadly with many owners of this model, an issue of bad build, my own car suffering significant safety  issues for past 6 mths.

Skoda UK don't seem to want to know, declining rejection and stating dealer needs to sort it out, this is a Skoda issue not their agent, you don't complain to a newsagents if you don't like the journalism in a paper they sell.

What happened to the helpful, trustworthy Skoda brand I used to know, is it they VAG trying to cut corners to cover legal costs of diesel gate...

 

Just out of interest, are the reasons for rejection all around the software or are there mechanical issues as well?

14 hours ago, Mattster21 said:

Just out of interest, are the reasons for rejection all around the software or are there mechanical issues as well?

Safety, as the software errors/warning lights are all linked to the cars safety systems, external lights, airbags, front assist systems etc

 

It not someone complaining about the entertainment system, well other than the satnav also shows wrong data eg it's telling me I'm in another UK location than I am

 

I take safety as first 

 

 

 

 

 

Absolutely not a criticism in anyway - I hope you didn't take it that way. Just trying to get an understanding of the issues as I've got one coming (eventually). I have obviously read a lot of bad things about the software, but I am hopeful at least that that is something that can be fixed over time after taking delivery (although of course this shouldn't need to happen). Mechanically, I haven't heard too many complaints (yet).

20 hours ago, Mattster21 said:

 Mechanically, I haven't heard too many complaints (yet).

Have you heard about my 4 weeks old vrs and its gearbox needing replacement?  🙄🙄

I have now!

On 31/12/2021 at 13:59, Mattster21 said:

Absolutely not a criticism in anyway - I hope you didn't take it that way. Just trying to get an understanding of the issues as I've got one coming (eventually). I have obviously read a lot of bad things about the software, but I am hopeful at least that that is something that can be fixed over time after taking delivery (although of course this shouldn't need to happen). Mechanically, I haven't heard too many complaints (yet).

No criticism taken.

I just can't believe how dangerous the software from a safety point of view it is, you cant drive a car when you don't know if a safety function is ghosting error messages.

Its across VAG certain models and all they do is oh we'll reboot or send an update.

VAG need to get on top of this and now!

Ps otherwise it's a nice car, shame really...

if it was me, i'd just sell the car rather than having all the hassle with skoda about rejection

used car prices are higher than they have ever been, so you should be able to get good money for it

 

depends obviously what you payed for it,  if bought through a broker at  big discount and with skoda prices having increased further,  plus the lack of new stuff coming through,

 

you should be at least able to break even  or maybe make a few ££££,    buyers are paying silly money for 2nd hand cars at the moment