fox2319

Matrix LED misalignment was one of the major reasons for rejecting my Octavia a few years back. The workshop at the time would just park it against an MOT test wall and say everything was working. Hopefully they've got better now...

Is the blanking cone centered on the oncoming cars? I had a problem when I owned an Octavia that the matrix lights were blanking an area offset to the intended arc by around a car width. This made them dangerous to use and was one of the reasons I rejected the car in the end. If you've got a dashcam, take it for a drive and then look at the video afterwards. This may also be useful if you're showing the problem to the garage. In my experience, they were worse than useless during investigation. They would simply park the car against an MOT test wall and say that everything looked fine.

Note that many of the First Edition models (mine included) had a bunch of problems, some of which are still being resolved. Have a read through some of the threads on here so that you know what to look for and check which software is shown on the display

If you have matrix lights, they can be sorted by selecting Travel Mode. Normal lights will need deflectors

I had a major issue with my matrix lights dazzling other road users as shown in this video. It went into the local garage around 3-4 times before the garage finally took it out on a night drive and saw the issue within 5 minutes. Part of the reason they took so long was that they were testing the matrix lights by pointing the car at a MOT test wall. whereas the matrix lights don't really do anything until the car is moving at night.

Mine has done this a couple of times in some areas which are generally mobile phone black spots. It's resolved itself when I drove through.

I was really tempted by an Superb / Arteon but it was just too long for where I usually park. Went for a Tiguan in the end as it's a bit shorter and still has a lot of room. I really like the way that VW group is put together but am not a fan of they way they are heading.

I was wondering if they'd finally got round to fixing things, I guess not. It's coming up to a year since I rejected my car and it has been a lot less stressful since. I trust that whatever car you get to replace it will be a bit less challenging.

I got one of these from Amazon to hold an official magsafe charger onto a vent in my Tiguan. Once I sorted out how to tighten it in place, it has been brilliant. Holds the phone in place without issue.

Not just the sun. Back when I had mine, I was at a junction one night and spent an extra 30s or so because every time I double checked for traffic, I got a flash of reflection from a streetlamp in my peripheral vision.

I had these fitted on my Octavia and they were awful. They were faulty / incorrectly set and dazzled other drivers all the time. On dipped, they didn't provide sufficient light on the road ahead. It took much longer than it should have to confirm the fault with the dealer because they just weren't trained. When I sent it in, they'd park it up on a MOT test wall and declare them as fault free. In the end, I refused to drive the car at night as I didn't feel it was safe. I've since rejected the car for this (and other faults) and now drive a VW Tiguan which also has matrix LED fitted. The difference is night and day (pardon the pun). I've had the car for 9 months and driven it in a wide variety of conditions and can't remember ever being flashed. Visibility is excellent, at least as good as the Xenons I had in my Yeti, When done properly, they are a genuine improvement. I've noticed other cars with them and, after my first couple of encounters, I barely notice them now.

Not really. I had an Octavia with matrix lights which had problems. The beams were very twitchy and I found they dazzled oncoming drivers. There's a video earlier in this thread that shows the problems I had. I've since rejected the car (for this and the various software issues) and bought a VW Tiguan which also has the matrix LEDs. The difference is astounding. I've done a lot more driving with these than the Octavia (eventually I refused to drive that car at night) and the beam is very stable and the blanking cones are resolved almost instantly. Get a dashcam to record the behaviour and show it to the garage. Feel free to share on here too if you want a second opinion.

Yes. A lot of us who got early model cars were basically beta testers. I believe VW group released a lot of cars early to meet some sort of emissions target. They weren't ready but they released them anyway and we all had to do their testing. Might not have been so bad if the support had been better but it was lacking.

Don't blame you. I got rid of mine after around 7 months (Hit the reject button at 4 but they took their time). 7 weeks is just stupid but not surprising. I picked mine up in Sept 2020 and reported problems the day after. (KPH, matrix lights, misc software carp) and they just don't seem to have any urgency. I don't think they even have the expertise. The matrix lights went in 3 times for them to assess a problem that only occurs at night whilst driving and they tested it against their MOT wall As for the KPH issue, people are still waiting on the fix now and that's coming up to 17 months since I picked the car up and first reported it!

Don't forget that you can always involve The Motor Ombudsmand for complaints against your garage and The Financial Ombudsman for complaints against VWFS. To be honest, I'd encourage everyone who's been affected by this to involve them and build up a volume of cases against Skoda. Unfortunately, there doesn't appear to be any particular way to complain against Skoda UK directly