Hello,

 

Just got my car now 2 days a go (Octavia 1.0 Ambition) and I already have some problems.

1. When I start the car, I get on Virtual Cockpit the message "Error Start Stop" and on infotainment "The Start Stop is not available at the moment".

2. To start the engine, I must keep the button pressed until the engine starts.

 

In first 2 days I only pressed once the button and the car engine starts directly but now, I must keep it pressed or press once to start ignition and keep pressed the button for a second time until the engine starts.

 

Can you give me any advice please?

Edited 13 January, 20224 yr by alexxutzu

Call your dealer

Both issues could be connected to the bad battery. Start/stop system won't work if the battery output is under a certain value and the engine struggles to start when the battery is bad.

Going back to the dealer is your best option.

The dealer told me today about the Start Stop error, to close the door and put my seatbelt and after that to try and start the car. The error should not be there anymore if I put my seatbelt before start the engine. I will try this. The car stayed yesterday aprox. 2 hours with ignition on and maybe from here can be something with battery.

17 minutes ago, alexxutzu said:

The car stayed yesterday aprox. 2 hours with ignition on and maybe from here can be something with battery.

You can’t keep the electrics on for hours then expect everything to work 100% afterwards!!! Charge the battery yourself or take it on a long drive to help it out. 

2 hours ago, TheUltraRunner said:

Going back to the dealer is your best option.

I wouldn’t dare go to the dealers if it was my fault and such a simple fix. 

Just now, MiniNinjaRob said:

I wouldn’t dare go to the dealers if it was my fault and such a simple fix. 

So charge the battery yourself (make sure you use a charger that is EFB/AGM compatible and use the earth tag on the bodywork not the negative terminal of the battery or you will confuse the battery management system) and if the problems still exist after that go straight back to the dealer.

59 minutes ago, MiniNinjaRob said:

I wouldn’t dare go to the dealers if it was my fault and such a simple fix. 

That was recommended before we knew about ignition being on for 2 hours.

58 minutes ago, PetrolDave said:

So charge the battery yourself (make sure you use a charger that is EFB/AGM compatible and use the earth tag on the bodywork not the negative terminal of the battery or you will confuse the battery management system) and if the problems still exist after that go straight back to the dealer.

Wouldn't a long drive also help in this case? Since not everyone has a charging device. Battery can recharge itself while driving.

Charging battery....I've drive aprox 100km and nothing....same issue. If I stop in ignition mode Start Stop, there is now error when I start the car. Otherwise, error is still there.

2 hours ago, TheUltraRunner said:

That was recommended before we knew about ignition being on for 2 hours.

Hmm, I wouldn't worry too much about that...
My 14 years-old Megane is smart-enough to cut the power after several minutes (10 or 15, don't remember exactly), even if I'm inside the car with radio on for example. So I'm assuming that Oct.mk4 (that has more computing power than the first mission to the Moon) is able to prevent accidental battery drain.
On the other hand, seeing how many software faults were reported here... it makes you wonder how did they make the IT team for the mk4?!?!  🧐

Very late to this thread but that starting issue has just appeared on my Octavia 1.0.  dealer explained it's an issue with the unit and as car under guarantee will be replaced foc...when the get  units, seems were made in Ukraine .