I purchased a Skoda Karoq in December 2019 with a service contract with local dealer. 

Car was serviced on 07.10.21 at 33900 miles.

Last month, after just 4 months and another 7000 miles, the 'OIL SERVICE' warning appeared.

As far as I'm aware, the car is on 'variable' oil service, which means the the service warning will come on when required. (As opposed to 'fixed' service warning of 12K miles)

Given that an oil service is well over £100 these days, my question:- "Is 4 months and 7K miles acceptable between oil services?"

Or could it be that the dealer did not reset the vehicle computer when it was serviced?

Any thoughts or advice on this?

 

It appears that the car might well be on Variable / Flexible Service / Oil change intervals, from the service before last.  

It appears that at the last service / oil change the service indicator might not have been reset. 

 

Ask them nicely since they messed up or their employee did, do they want to do an interim Oil service or Oil & Inspection Service for free rather than them resetting the Service Indicator and doing nothing.   

Edited 8 March, 20224 yr by roottoot

6 hours ago, roottoot said:

Ask them nicely since they messed up or their employee did, do they want to do an interim Oil service or Oil & Inspection Service for free rather than them resetting the Service Indicator and doing nothing.   

 

If someone forget to reset the indicator - big deal, nobody should expect a £100 freebie for such a minor oversight. Not owning a Skoda, or any VW group car for that matter, am I right to say you have no experience of dealing with VAG dealerships?  It's just so wrong to give people unrealistic expectations. 

 

OP - whether it be fixed or variable servcing, none of those mileages are making sense to me. You said you bought car in Dec  2019 and you bought a service plan. Was the car new when you bought it and was it the 2yr service plan people are offered with a new car? How many services has the car had since new?

@kodiaqsportline  I have told you what i have done and i have worked in VW Group Dealerships and in Scotland's biggest Dealership groups.

You never give much of a clue what you have done or do.  

It is not unrealistic. 

it is you that seems to not know what has gone before.

 

FMDSH's and the Dealerships including ones you have said you bought cars at or have had them serviced at would not Reset Service Indicators without a Service being done.

Hence if they get the Services out of sequence the customer does not need to be the one paying to have a Oil Change done because an Oil Service shows as being due.

 

People / Customers need not be inconvenienced or give up their time to go to dealerships because a Manager or Master Tech can not train staff to do the job correctly that a customer already paid for.   

It is for them to take the hit, they are not made of sugar.  They need to face up to errors. 

Edited 8 March, 20224 yr by roottoot

kodiaqsportline. It is on variable servicing, and we were told when we purchased it that servicing would be every 20K miles. The car was purchased new in Dec 2019 with a service plan from the dealer (Arnold Clark Skoda in Inverness) for 4 services and 2 MOTs with no time limit. It was serviced after 11 months at 15000 miles, then again at 21 months at 34000 miles. 

I assumed it would get another service plus MOT towards the end of this year, and the same again towards the end of 2023. That would be 4 services and 2 MOT. 

As I mentioned earlier, the problem is that it now requires an 'oil service' cost around £180 according to Skoda, after just 4 months and 7000 miles.

My suspicion is that they did not reset it follow the last service.

 

N.B. Arnold Clark (AC) Skoda in Inverness went out of business just after we purchased the car, but following confirmation from Skoda UK, (to keep warranty good), it could be serviced by any AC service center so long as Skoda parts were used. Which I assume they have been. So it is being serviced by AC Volvo in Inverness.

 

And when you say "If someone forget to reset the indicator - big deal, nobody should expect a £100 freebie for such a minor oversight", it is a big deal to me if I have to fork out £180 for an oil service after such a short period because someone, (who I paid) forgot to reset the indicator.

 

 

@snowie55

Ex Arnold Clark Inverness employees have been members on here, there were ones i had worked with elsewhere.

maybe @kodiaqsportlinewould like to read their posts and threads.

But then maybe if he thinks they do not have a Skoda or VW Group car he will not be interested in anything they say or post.

 

They were no loss really to Inverness or area.

http://briskoda.net/forums/topic/34825-arnold-clark-inverness/page/3

 

Worth the travelling to Victoria Garage, Maud for those east of Inverness or even further away for people with all the gear and more than ideas. 

 

Edited 8 March, 20224 yr by roottoot

@snowie55

Your previous thread was interesting.

http://briskoda.net/forums/topic/484994-karoq-oil-change-required

 

5 hours ago, roottoot said:

@kodiaqsportline  I have told you what i have done and i have worked in VW Group Dealerships and in Scotland's biggest Dealership groups.

You never give much of a clue what you have done or do.  

It is not unrealistic. 

it is you that seems to not know what has gone before.

 

FMDSH's and the Dealerships including ones you have said you bought cars at or have had them serviced at would not Reset Service Indicators without a Service being done.

Hence if they get the Services out of sequence the customer does not need to be the one paying to have a Oil Change done because an Oil Service shows as being due.

 

People / Customers need not be inconvenienced or give up their time to go to dealerships because a Manager or Master Tech can not train staff to do the job correctly that a customer already paid for.   

It is for them to take the hit, they are not made of sugar.  They need to face up to errors. 

 

I think I've already pointed it out but for your benefit - to keep the list brief this century I've owned from new 1xAudi A4, 3 x Golf Mk5 ( used 100 miles ) Mk6,7, Seat Ateca, Skoda Octavia ( used ( 1000 miles ), Karoq and Kodiaq. Satisfied? All serviced at main dealers apart from Mk6 Golf 2nd sevice where that was serviced at a Skoda dealership.  That's just VW group cars, the others have been a couple of BMW 3 series, Merc Class, a couple of Fords, Clio and a Honda HR-V.  Gives me a wee bit of experience, but obviously not as much as you.

 

If you really think that that a dealership will give you a free oil change or servcie for such a minor detail as that then you're living in cloud cuckoo land. No wonder the majority of people slate dealers and customer services and whatever else if that's their expectations. The number of comments on here about people being fobbed off by dealerships is unbelievable, the number of comments here about dealerships going above and beyond with offers of free this and that  - I could could on the fingers of one hand. You really have to stop making unrealistic expectations.

 

@kodiaqsportline   Good for you.   Loads of experience of getting and driving cars.  Makes you an expert on the motortrade as a customer,

maybe you have worked in dealerships or the trade..

 

 I do not think i know what a good dealership will do when their staff get thing wrong i know. 

 

If what ever business you are in treats customers that get poor or incompetent service as though that is tough luck then so be it. 

 

http://briskoda.net/forums/topic/486163-what-is-it-with-dealers-and-their-inability-to-set-service-schedules

 

http://briskoda.net/forums/topic/480629-service-schedule

 

 

Edited 8 March, 20224 yr by roottoot

5 hours ago, snowie55 said:

kodiaqsportline. It is on variable servicing, and we were told when we purchased it that servicing would be every 20K miles. The car was purchased new in Dec 2019 with a service plan from the dealer (Arnold Clark Skoda in Inverness) for 4 services and 2 MOTs with no time limit. It was serviced after 11 months at 15000 miles, then again at 21 months at 34000 miles. 

I assumed it would get another service plus MOT towards the end of this year, and the same again towards the end of 2023. That would be 4 services and 2 MOT. 

As I mentioned earlier, the problem is that it now requires an 'oil service' cost around £180 according to Skoda, after just 4 months and 7000 miles.

My suspicion is that they did not reset it follow the last service.

 

N.B. Arnold Clark (AC) Skoda in Inverness went out of business just after we purchased the car, but following confirmation from Skoda UK, (to keep warranty good), it could be serviced by any AC service center so long as Skoda parts were used. Which I assume they have been. So it is being serviced by AC Volvo in Inverness.

 

And when you say "If someone forget to reset the indicator - big deal, nobody should expect a £100 freebie for such a minor oversight", it is a big deal to me if I have to fork out £180 for an oil service after such a short period because someone, (who I paid) forgot to reset the indicator.

 

 

 

Yes variable makes sense as you obviously do the mileage but that servicing is all over the place. For all intent and purpose, variable simply means a major service.

 

Did the car request it's first service at 11mth/15k ?  Not saying this is what defo happened but I wouldn't have put it past AC to have carried out a minor service. I've been a customer with their VW and SEAT franchises and have made enquiries at their SKoda Edinburgh and Paisley branches - and I wouldn't trust any of them. Their Paisley branch being so bad I wouldn't recommend them to my worst enemy.

 

Your 2nd variable service ties in after your 1st - so that sounds OK. if the car defo didn't request a service in between the 19k and 34K  then that would suggest the car's service interval was correctly set to variable.

 

My trouble is with that 7000 miles/ 4 months since - why would it display a service if they forgot to reset it?  Even if they'd set it wrongly, it still shouldn't be requesting a service.

 

I honestly can't understand what's happened but given your driving history it certainly shouldn't be requiring a service. I'm with you, if your driving hasn't changed then expect service 3 at approx 54k or Oct 2023 ( whichever comes first ) and so on.

 

You could suggest AC Volvo have a word with one of their Skoda / VW /SEAT branches. ( I forgot to mention in the above reply to Root - I've also had had three Volvos, the latter two from AC Volvo in Stirling. I can't vouch for their other VAG dealerships but thru experience I'd recommend they don't contact any of AC's SEAT or Skoda Paisley branches as they seriously haven''t a clue when it comes to VAG servicing.

 

As for being a big deal. They've just serviced the car 4 mth / 7k ago so it obviously doesn't need serviced again. If they had forgot to reset then they simply reset it, no need to carry out a service!  Anyway, unless a car is being used in stop/start traffic for all those miles ( aka a  delivery driver ), then a VAG engine will easily go the max recommneded time or mileage ( which ever comes first ) between intervals - you've already rightly assumed when they should take place so no worries.  

26 minutes ago, roottoot said:

@kodiaqsportline   Good for you.   Loads of experience of getting and driving cars.  Makes you an expert on the motortrade as a customer,

maybe you have worked in dealerships or the trade..

 

We're all VAG customers on here. Well apart from you that is.

 

You however seem to spend all day on this forum corecting others. I've just had a look at the past week - do you realise how many posts you've made? And it's not just replying - it's urls and researching the internet and going over past posts.

 

Makes me wonder what exactly is your game? You seem to love going off a tangents and completely messing up the subject thread. and it's not just Kodiaq or Karoq, it's EVERY topic on Briskoda.  Talk about obessive! Who the hell are you? The amount of time you must spend on this forum....  scary !!!

 

As I say with advice like that, no wonder the majority of people have unrealistic expectations.

 

Edited 8 March, 20224 yr by kodiaqsportline

@kodiaqsportline

Grow up and troll someone else, you are a hero as you have Skoda's.    

I was a VW Group customer, employee and fanboy.  Still am a fanboy like you but just not blind to what happens.

Edited 8 March, 20224 yr by roottoot

Instead of arguing if someone forgot to do a reset, have you done a basic check and looked at the oil on the dipstick.

 

There are sensors that are supposed to check the oil to know when a variable service is due, it is not automatically the max 20k miles, can be anytime after about 8k miles.   Even if previous owner was getting 15-19k miles doesn’t mean new owner has same driving requirements and style.

 

This is also a chance someone didn’t fully change oil last time (left more than normal old oil in) and it has mixed up, or they put wrong grade of oil in (just used some general bulk lubricating oil rather than VW508 (for petrol) or VW509 (for diesel) which is 0W/20 fully synthetic oil with long life additives.

 

So maybe it does need an oil change, but only the person looking at the dipstick and deciding if it looks clear and golden can make that decision, not someone sitting at a computer and guessing from max service interval

 

 

 

This is where the strangeness might have began.  Then from there it is all strange.

http://briskoda.net/forums/topic/484994-karoq-oil-change-required

 

 

@SurreyJohn  re, 'Sensors that are supposed to do a reset'. Supposed to. 

 Really that would be quite an advanced sensor system in those engines.      Actually the oil can be as much as 1.3 litres low and no Low Oil Level warning might show. 

 

It does not and can not bring a Variable Service notice down from after about 8,000 miles.     It will not bring the the message to below the fixed service regime miles / km. 

 

Real world the crappiest of the correct oil can be in TDI / TSI engines and the Service Warning might still act on the Oil Change being due at the 18,000 miles having been covered.

*The most i have seen a Variable Service indicator drop the miles by was to 16,000 miles and someone said on this forum theirs dropped to 14,000 miles.*

 

@snowie55 says as opposed to the 12k fixed service warning.   

 There is no 12,000 mile fixed service warning,  it is 9,400 or 9,600 miles. 372 days / 12 months / 1 year and a week. 

(VW say 9,300 miles)

 

https://www.autotechcarservice.co.uk/index.php/en/autotech-servicing/skoda-servicing

Above is not official Skoda and an old site, but then VW set things out better than Skoda do.

https://www.volkswagen.co.uk/en/owners-and-drivers/servicing/service-plans/service-schedules.html

 

 

 

 

Edited 10 March, 20224 yr by roottoot

@roottoot the Karoq brochure says this (under servicing in additional info towards the end)

“Flexible regime: Sensors in the engine detect when a service is needed. A service light will show between 9,000 and 20,000 miles or up to 24 months (whichever comes first).”

 

so I apologise for saying lower limit was 8000 instead of 9000 miles

 

However it also says following about service plans

“Our service plans are designed for customers that travel 10,000 miles or less per year. If you travel over 10,000 miles per year, or would prefer to add maintenance or tyres, then speak to your ŠKODA Retailer to create a more tailored service plan.”

 

from the mileage the Op was indicating (over the 10,000 miles per year) it should be on the tailored service plan, not a standard service plan.  And Op hasn’t said what is in (and when) his non standard tailored service plan.  Of course the original owner might have been mis-sold a standard plan.

https://www.skoda.co.uk/_doc/c63f4efb-a760-4a48-931f-baad88d42aa6

Edited 10 March, 20224 yr by SurreyJohn
Added Karoq brochure link to provide evidence

@SurreyJohn

The OP says 'after 7,000 miles and 4 months', 

 That is from the car being serviced.  Not exactly low miles being covered.

 

I know what they say in brochures and websites, i read them.  I linked ones,

I read your posts as well and remember them.

 

........................................

This was my oil like clotted cream in a 2017 in a 2016 2.0 TDI / scr which was to be serviced at the main dealers. Motability car.

 

Oil was added in the 18,000 miles, quite a bit, none needed after the first service til the next service.

it was like clotted cream up to the first oil and filter change when the car got a cxhance to go in,

but doing was getting great fuel  and actually after that oil change was dirty again in a few hundred miles.

http://briskoda.net/forums/topic/448413-oil-inspection-and-service-warning

 

 

 

Edited 10 March, 20224 yr by roottoot