I usually fill my car up with supreme 99 at Esso but last night I filled up with Momentum at Tesco. I parked a good 2 to 3 feet away from the pump so not to cause any damage & have plenty of room to move. The bay had 3 pumps E10,Momentum,Diesel. The E10 on the left was locked off & I used the middle pump for Momentum.

 

Filled the car, put the nozzle back into the pump then went back towards the car to screw on the cars fuel cap. As I was screwing the cap up the nozzle fell out from the pump, it all happened so quickly & I rushed over to try & catch it but wasn't fast enough & I watched the nozzle hit my car. I then picked the nozzle up from the forecort floor & placed it back into the pumps holder for the 2nd time. Feeling a bit shaken I walked into the kiosk where 2 people were working thinking surely they must of seen what happened but they both denied any knowledge of seeing anything & thought I was going to pay. I told her that I paid at the pump & come to the kiosk to report damage to MY car from THEIR pump.

 

Both attendants looked at me as though I was joking & I told them to check the cctv if they didn't believe me. They tell me that they cannot view the cctv & called a duty manager.

 

The duty manager comes & takes photos whilst I'm stood holding a torch to the car because she couldn't get the damage on her camera with the reflection. I had to make a statement of events & she took my registration number, my name, address, phone number, date of birth & even my email (like WTF!)
The manager then says that she will phone me between 1pm - 10pm next day (Today) after viewing the cctv.

 

The duty manager did phone me today & said that the garage manager is putting the incident down as 'Human Error' because its very clear on camera that the pump never clicked in
the 1st time but did click in the 2nd time. I told her that I was a bit confused because the 1st time I put the pump back, I walked away & she 100% agrees that yes I did walk to the back of my car (me screwing the cap on).

 

Me: So, why is it my fault because I put the nozzle back & not my fault it didn't click in
Her: Well yes but its human error because you never put it back correctly & it didn't click in
Me: What happens know then
Her: Nothing we can do about it
Me: I want the cctv of the incident please
Her: Not something we usually do but you can email & request a copy
Me: I certainly will be requesting a copy, thank you for your help.

 

I get another call a couple hours later from Tesco head office. The guy was friendly enough but he also told me that it was human error.

Me: Since you are calling from head office, can I please have a reference number & a copy of the cctv?

Him: I can email you the reference number for this incident but not the cctv
Me: I need a copy of the cctv for my insurance to see
Him: Absolutely, I will include the email address for you to request it but your face will be blured out
Me: Why will my face be blured & will my registration also be blured?
Him: You will see the registration number but not your face because of confidentiality

 

So you lot, who would you say is at fault here. Me or Tesco garage?

Was the holder broken, if not it can only be your fault for not putting it back in properly. Unless I'm missing something else?

1 minute ago, RoddersUK said:

Was the holder broken, if not it can only be your fault for not putting it back in properly. Unless I'm missing something else?

According to the manager, no the holder was'nt broken but the pumps are quite close together & the E10 on the left was locked off so could of been the reason maybe.

 

Like I said to the manager, I thought it was in because why else would I have walked away back to my car, not my pumps so I assumed it was secure.

 

I have not used Tesco for fuel for at least 10 years because they had water in the fuel years ago but thought I would give them a go because Esso is very expensive now & same price as diesel.

Sorry to here about your accident. 

Accidents happen.

 

Considering that Greenergy supplies Tesco Momentum all over the UK & also ESSO Super unleaded in most of the UK i would not be thinking about what happened over a decade ago. 

 

 

Edited 18 April, 20224 yr by roottoot

1 minute ago, roottoot said:

Considering that Greenergy supplies Tesco Momentum all over the UK & also ESSO Super unleaded in most of the UK i would not be thinking about what happened over a decade ago. 

Ah you also know about what happened then.

 

Interesting that the same company supplies both garages fuel, I never knew that & I will be returning to Tesco from now on because its cheaper for exactly the same stuff.

25 minutes ago, roottoot said:

Sorry to here about your accident. 

Accidents happen.

They most certainly do but my argument is that I actually walked away after placing the nozzle back & already paid for my fuel at the pump, so Tesco property given back to them so surely their resposibility & whilst I was getting ready to leave it decides to fall off.

 

Remember the saying 'the customer is always right' well apparently not in this situation

It can only have been resting on the holders and you didn't get it quite sat in properly. Unfortunately it fell out rather than sliding in, after a short period of time. An unlucky accident.

If you had engaged it fully and properly, I cannot see any way it can have come out.

 

There is nothing fancy about the locking device and the pumps will be used hundreds of times a day.

If it is a a common thing the staff would know and it would not only be at the one pump unless it is faulty.

2 hours ago, OccySport said:

So you lot, who would you say is at fault here. Me or Tesco garage?

 

Why does the word "fault" even have to come into it?

 

Your action, your responsability, end of story.

 

If you had parked at the filling station and the Tesco sign fell down and damaged your car it would be their responsability.

 

I blame decades of accident chasing compo adverts, everything always has to be someone elses fault.

 

 

7 minutes ago, RoddersUK said:

It can only have been resting on the holders and you didn't get it quite sat in properly. Unfortunately it fell out rather than sliding in, after a short period of time. An unlucky accident.

If you had engaged it fully and properly, I cannot see any way it can have come out.

 

Yeah must have been resting against the locked off pump with the label on. just only if it could of held on for longer eh.

1 minute ago, J.R. said:

 

Why does the word "fault" even have to come into it?

 

Your action, your responsability, end of story.

 

If you had parked at the filling station and the Tesco sign fell down and damaged your car it would be their responsability.

 

I blame decades of accident chasing compo adverts, everything always has to be someone elses fault.

 

 

Yes normally exactly how I would think but I passed ownership of the nozzle back to Tesco is what I was thinking, the actual damage is a paint chip 2 thirds of the way down drivers side rear door with a tiny annoying dent about 3 inches above. I dont like to claim on insurance but could be very expensive because its metalic paint & they probably want to spray most of the drivers side to blend in.

38 minutes ago, OccySport said:

They most certainly do but my argument is that I actually walked away after placing the nozzle back & already paid for my fuel at the pump, so Tesco property given back to them so surely their resposibility & whilst I was getting ready to leave it decides to fall off.

 

Remember the saying 'the customer is always right' well apparently not in this situation

 

Having worked around the retail sector for a very long time, no, the customer isn't always right. 

 

I've dropped a fuel pump nozzle in a similar way resulting in diesel going down the leg of a decent pair of trousers and over my shoe. My fault, I didn't check it was hooked on right before I let go. 

 

I've also whacked the tank on my last motorbike with a fuel pump nozzle because the hose was a bit tangled on the one next to it. That left a mark, it was my fault though for not being more careful. 

Edited 18 April, 20224 yr by StevesTruck

28 minutes ago, roottoot said:

There is nothing fancy about the locking device and the pumps will be used hundreds of times a day.

If it is a a common thing the staff would know and it would not only be at the one pump unless it is faulty.

Maybe it was faulty & they didn't want me to know & they may have locked that one off as well. No other E10 pump was locked off neither but I chose that particular pump because it was at the front. I actually said to them that surely the pump only goes back one way & I have 31 years experience of using petrol pumps 🤣

6 minutes ago, StevesTruck said:

 

Having worked around the retail sector for a very long time, no, the customer isn't always right. 

 

I've dropped a fuel pump nozzle in a similar way resulting in diesel going down the leg of a decent pair of trousers and over my shoe. My fault, I didn't check it was hooked on right before I let go. 

 

I've also whacked the tank on my last motorbike with a fuel pump nozzle because the hose was a bit tangled on the one next to it. That left a mark, it was my fault though for not being more careful. 

Well obviously I'm not right 🤣

 

Never have I had anything like this happen in 31 years of motoring. Its very annoying innit right after I paid £58 to that pump.

People have never misfuelled before they do it the first time, they could have been filling up 20, 30........ 60 years.

 

We have most accidents when we are young inexperienced drivers, then often go 40 years accident free but more likely to have one the longer we go on driving.

 

I probably did not seat a pump properly the first time, maybe you as well, we quickly learn but it will happen again one day. It wont be anybody elses fault, it wont even be my fault any more than will I be at fault the next time I trip over despite walking for 60 years.

23 hours ago, OccySport said:

 

So you lot, who would you say is at fault here. Me or Tesco garage?

 

You.                    (nice way of putting it btw...........So you lot.........)

 

21 hours ago, OccySport said:

 

Yes normally exactly how I would think but I passed ownership of the nozzle back to Tesco is what I was thinking,

 

If you went shopping in Tesco and put a tin of beans in your basket, but then changed your mind and put it back on the shelf, but it fell on your foot a moment later.

Who would you blame for that. Would that be Tesco's fault too???

Edited 19 April, 20224 yr by Tilt

2 hours ago, Tilt said:

 

You.                    (nice way of putting it btw...........So you lot.........)

 

 

If you went shopping in Tesco and put a tin of beans in your basket, but then changed your mind and put it back on the shelf, but it fell on your foot a moment later.

Who would you blame for that. Would that be Tesco's fault too???

Fair comment & yes that is a very similar situation where I done it myself & I never actually thought of it that way. I wouldn't of been so annoyed in that situation though because I have always taken care of my cars & actually got a bit upset that it happened but it is what it is & I don't feel so bad about it now.

14 hours ago, J.R. said:

People have never misfuelled before they do it the first time, they could have been filling up 20, 30........ 60 years.

 

We have most accidents when we are young inexperienced drivers, then often go 40 years accident free but more likely to have one the longer we go on driving.

 

I probably did not seat a pump properly the first time, maybe you as well, we quickly learn but it will happen again one day. It wont be anybody elses fault, it wont even be my fault any more than will I be at fault the next time I trip over despite walking for 60 years.

I wouldn't of minded if it happened to one of my £1000 or under out of the local paper in my younger days though 🤣