OK. New dealership, brand new Kodiaq May 2022.

Perfect bar one gremlin that appears to be allergic to presenting it's self at the service dept. 

Amundsen header unit in a stock SE. 

The issue: (have read an though the forums re this and still no clear answer and I'm now back to the dealer again.) From my last communication....

 

.... we have a constant black out problem with the Amundsen informat header unit, we have to reset to factory settings constantly and when the android auto freezes, even after restarting the ignition sometimes you have to park and lock the car for ten minutes for it to clear, all the updates are done, happens with our without android auto active so its not that, happens with and without usb cable not that (tried several cables also), happens with or without usb media drive not that either, happens with or without bluetooth on so its not that, have left it after full reset and no phone added and still it happens so not that (phone is a pixel 6 all updates applied, even factory reset the darn handset in the interest of illimination) even happens with just radio on. When it works, at random it restarts and everything, programmes, playlists, speed dials, saved stations is wiped but it does remeber the handset details if it's been added which is crazy. It happens without notice and there is no pattern so bringing it back in for diagnosis again is going to be an ongoing challenge and we can’t be without the car for several days,  which I fear sadly the answer will be we can’t replicate the problem. Not pulling a fast one, header unit is immaculate and scratch free… it just now very annoying and we strongly feel needs swapping out... 

 

So, are we possessed by a higher being out do we have a fault? 

Class one first world problem all things considered right now but starting to become tiresome....  Some times I wish the blighter would just snuff it totally kaputt so we can be done with it and over to warranty. Any ideas folks ....  Point of order... I'm not asking how to euthanise it. 

Surely the dealer and Skoda should bite the bullet and replace unless there’s a software or firmware update in the offing. If they don’t ‘believe’ you video or take pictures of the fault. 

22 minutes ago, TeeDeeEye said:

Surely the dealer and Skoda should bite the bullet and replace unless there’s a software or firmware update in the offing. If they don’t ‘believe’ you video or take pictures of the fault. 

Without proof, they cannot replace as the dealer would be charged back for doing work without proof (fault code or other evidence)

 

A video of the fault in action would be good, but it's very transient.

 

 

@thebert Out of curiosity, could you try to locate your current Software Train loaded?  Hold Menu key down a few seconds to enter the menu.

 

It seems like a temporary break in power potentially, but perhaps not long enough to put on a fault code?

good evening , apologies late reply, been away. any help? garage still at a loss. re power had power disconnected for a hoist in boot to be fitted, unit kept playlist and all data, if that helps

 

 

On 11/08/2022 at 11:36, TeeDeeEye said:

Surely the dealer and Skoda should bite the bullet and replace unless there’s a software or firmware update in the offing. If they don’t ‘believe’ you video or take pictures of the fault. 

hi, trying hard to get a video but i'm 95% solo in car. 

4 minutes ago, thebert said:

good evening , apologies late reply, been away. any help? garage still at a loss. re power had power disconnected for a hoist in boot to be fitted, unit kept playlist and all data, if that helps

 

MOI3_EU_SKMQB_P30603P is available, which is 0306 version.

Nothing in the way of a changelog, but at least you can report back to dealers and you know there is an update.

 

Your current firmware was released 2011-05-11

Newer firmware was released 2022-04-07

Oh wow, so released just after build date. That is brilliant thank you so much. 

Garage team have been brilliant, I appreciate that they just can't go chopping out units but could be the source of it...maybe. 

Again, thanks dude. 

Yeah get it booked back in, and at least you now know there's an update.

 

It might not help at all, but I am sure they will exhaust this possibility before escalating it to next level.