Hi all,

 

I've had my Superb 280 for a few years and love it; best car I've had. (Much better than my old Alfa 159 Sportwagon, but don't tell the Alfisti!🤫)

 

We're on the cusp of falling out though... it's just been at the dealers for a major service, and they told me there was an oil leak from the rocker cover - £3500 to fix!

 

I was hoping it would be fixed under the All-in extended warranty, but after sending photos off the dealer was told it's not covered.

 

I'm waiting to find out more about the severity of it, as I've not seen it myself yet. A tiny weep I can probably live with, a puddle on the drive not so much.

 

Has anyone experienced this issue before? Searching online hasn't yielded very much useful information. 

IMG_0104.heic

£3,418???? 
Where do they get these insane numbers from? And I guess that’s plus VAT? 
I know there’s a lot of plumbing and “stuff” on that cover, but at £150 an hour thats over 20 hours labour plus some parts. I find that utterly ridiculous. Get a quote from a VAG specialist ASAP; you’ve nothing to lose. 

….actually, don’t take no for an answer!
Just how can it not be a warranty issue? It’s not a service item. It’s not wear and tear. It’s a component failure, so that absolutely should be covered on their extended warranty. Having said that, I believe it’s the opinion of the dealer which determines a lot of warranty decisions, so speak to the Dealer GM. If they don’t give an explanation, write to the Skoda CEO and the U.K.

Good luck. 

Hmm from what I can see there’s two types of extended warranty, all component and named component

 

Which one do you have?

 

18 hours ago, numskull said:

£3,418???? 
Where do they get these insane numbers from? And I guess that’s plus VAT? 
I know there’s a lot of plumbing and “stuff” on that cover, but at £150 an hour thats over 20 hours labour plus some parts. I find that utterly ridiculous. Get a quote from a VAG specialist ASAP; you’ve nothing to lose. 

Including VAT, so it could be worse!

It's just under 10 hours of labour apparently, and they showed me a long list of parts that would be replaced (I haven't got a copy yet), but I'll try to get one).

I suspect that not all of these parts would need replacing, but being a main dealer they do it anyway out of caution.

 

I've spoken with a specialist who's happy to quote for the work, I just need to get it booked in with them so they can assess it, and hopefully deliver a more sensible number.

 

18 hours ago, numskull said:

….actually, don’t take no for an answer!
Just how can it not be a warranty issue? It’s not a service item. It’s not wear and tear. It’s a component failure, so that absolutely should be covered on their extended warranty. Having said that, I believe it’s the opinion of the dealer which determines a lot of warranty decisions, so speak to the Dealer GM. If they don’t give an explanation, write to the Skoda CEO and the U.K.

Good luck. 

 

That was my thought too. The line on the warranty which they're rejecting it on is this one:

 

The T&Cs don't further define "major component", but in my view if it's going to take ~10 hours to access and replace the components to get to the leak, then they must be pretty major.

I've got their number and a claim reference now, so I'm going to get in touch with them today as a next step. 

If that fails, I'll start escalating.

 

 

14 hours ago, Danoid said:

Hmm from what I can see there’s two types of extended warranty, all component and named component

 

Which one do you have?

 

 

Neither - it looks like the All-in warranty is its own separate beast. It looks to be more comparable to the all component warranty from a quick look through the T&Cs (and interestingly, that one also contains the same exclusion as above) .

Hmmmm. I was told it was an extension to the original manufacturers warranty and cover was identical. 

As per Numskulls thoughts- I would be arguing its due to the failure of a component ( rocker cover gasket ?) and the oil leak is merely the obvious symptom of the failure.    And suggest youre right- the work proposed adds up equivalent to “a major component” of the vehicle?

good luck. 
 

Edited 21 March, 20242 yr by Shuggyboatsuperb