Purchased a bonnet and matching front wing panels off ebay for the mk3 octavia I'm repairing. 

 

Unfortunately, they arrived today with 2 big gouges in different areas, see pics. These weren't there when he wrapped and shipped them. Real same as otherwise the condition is really good. 

 

The seller throughout has been great, and has offered me a partial refund. I'm just wondering what you guys think would be a fair partial refund? I paid £450 for the 3 items delivered on a pallet.

Good that seller has offered a part refund, given it’s the carrier has caused the damage. Spoken to the carrier, what’s their policy on damaged goods? 

10 minutes ago, BTandSid said:

Good that seller has offered a part refund, given it’s the carrier has caused the damage. Spoken to the carrier, what’s their policy on damaged goods? 

 

Don't know, the carrier is nowt to do with me 🤷‍♂️ was just an ebay purchase so seller arranged all the shipping.

 

He hasn't mentioned a figure yet for the partial refund. I'm not sure how much it would cost to have them 'repaired'. 

 

 

 

 

38 minutes ago, Darealspoon said:

 

Don't know, the carrier is nowt to do with me 🤷‍♂️ was just an ebay purchase so seller arranged all the shipping.

 

He hasn't mentioned a figure yet for the partial refund. I'm not sure how much it would cost to have them 'repaired'. 

 

 

 

 

You're legally correct; the fairest (for both of you) thing is probably for you to inform the vendor, and him to raise a damages claim against the carrier.

13 minutes ago, Paws4Thot said:

You're legally correct; the fairest (for both of you) thing is probably for you to inform the vendor, and him to raise a damages claim against the carrier.

 

I have informed the vendor, and he's offered a partial refund. I'm just trying to guage what a fair partial refund would be based on potential cost of repair. I'm not bothered about a perfect repair, but a good quality touch up, if that's even possible with those scratches. 

Most bodyshops would prefer to do most of the bonnet to 'blend' it backwards, and the bumper and wings too so theres no issue with colour matching. I think the scratches are too deep to 'touch up' and would be easily noticeable if you used a chipstick or similar. Id imagine a half decent bodyshop should charge £200-300 for this.

 

Depending on how far into Cornwall you are, I can recommend a place in Plymouth but theres always a good bodyshop locally if you ask around. I hope you get it sorted!

On 30/05/2024 at 20:52, Dooge said:

Most bodyshops would prefer to do most of the bonnet to 'blend' it backwards, and the bumper and wings too so theres no issue with colour matching. I think the scratches are too deep to 'touch up' and would be easily noticeable if you used a chipstick or similar. Id imagine a half decent bodyshop should charge £200-300 for this.

 

Depending on how far into Cornwall you are, I can recommend a place in Plymouth but theres always a good bodyshop locally if you ask around. I hope you get it sorted!

 

Thanks for the reply, yep I've had one quote so far. They said they'd only respray the whole bonnet, the only way to lose it properly and it's as much labour as blended the 2 areas a anyway. £300 +vat. Thing is I'm not after a perfect back to new finish as the rest of the car has scuffs/scrapes etc, just a half decent touch up. 

 

I'm falmouth way, so Plymouth is a bit far. Thanks anyway. 

 

Seller has offered £100 refund, not sure whether that's fair or not tbh. 

Edited 1 June, 20242 yr by Darealspoon

On 01/06/2024 at 10:26, Darealspoon said:

 

Thanks for the reply, yep I've had one quote so far. They said they'd only respray the whole bonnet, the only way to lose it properly and it's as much labour as blended the 2 areas a anyway. £300 +vat. Thing is I'm not after a perfect back to new finish as the rest of the car has scuffs/scrapes etc, just a half decent touch up. 

 

I'm falmouth way, so Plymouth is a bit far. Thanks anyway. 

 

Seller has offered £100 refund, not sure whether that's fair or not tbh. 

I don't think that's too bad. You could try and get a mobile sprayer to blend it in and do a 'local' repair. Won't be as much as a proper job.

12 hours ago, Dooge said:

I don't think that's too bad. You could try and get a mobile sprayer to blend it in and do a 'local' repair. Won't be as much as a proper job.

 

 

Yeh I thought so too, but I've had two quotes back. One from a bodyshop who wanted to respray the entire bonnet and one from a mobile guy to do a blend in job... They both quoted £300! 😂

 

Probably just going to get the stuff and have a go myself. Seller gave me a £100 refund but also sent me out another smaller part I wanted that's going for between £30-50, which I'm happy with.