Hi everyone. Joined from Scotland with a new Skoda Superb iV... but already having numerous trips to the dealers with faults. I'll be looking for your advice shortly. 

 

Speak soon. 

Welcome.

 

Which Dealership group are you having to deal with? 

Hi, 

Dealing with Hawco Invermess at the moment but I think I might move to Aberdeen as I've not been impressed in the slightest... 

Unfortunate.

Before jumping from Frying pan & into the Fire & the John Clark Group in Aberdeen,

call Victoria Garage Maud and see if they can deal with your warranty issues.

http://victoriagarage-maud.co.uk

 

Well worth the miles if you make a day of it. IMO.  

On 02/07/2024 at 21:52, Ootohere said:

Unfortunate.

Before jumping from Frying pan & into the Fire & the John Clark Group in Aberdeen,

call Victoria Garage Maud and see if they can deal with your warranty issues.

http://victoriagarage-maud.co.uk

 

Well worth the miles if you make a day of it. IMO.  

Absolutely. I had horrendous problems with Arnold Clark Skoda in Inverness before they (deservedly) folded. Months of wrangling and escalation to the Chief Executive of Skoda UK. Eventually trailered the car to Victoria and they sorted the problem in under two hours. Absolutely first class garage and staff are superb.

Top of the morning to ya

I've used Victoria garage a few times now. I bought my previous yeti there at a decent price and they had done absolutely every service item to it before I got it. The first service I got them to do was good, the second one along with an mot I had an issue with them. Their over zealous tester failed it with a broken spring, that was OK,but he proceeded to give it about 8 advisories for corrosion underneath and all discs. This was on a 9 year old low mileage car. I let my normal trusted mot tester look at it and he said he would not have mentioned the slight surface rust on rear axle, trailing arms,springs and fuel tank straps. They weren't any more corroded than any car underneath. This devalued my car by about £1000 when I sold it 6 months later.

 

I then put my current Karoq to them for a service a couple of months ago. It was booked on the Skoda UK site and was quoted at about £285 if I remember correctly. They only charged me £208. That was OK. However,they noticed it was 3 weeks from an mot and tried me to let them test it. I declined as it was booked in at my trustedman 3days later. They then gave me an estimate of what they called advised remedial work, including, but not only, all 4 tyres perished,both front struts leaking oil, all 4 discs corroded, and needing pads and there was another couple of things I can't remember. In total it would have been over £1400 of work without tyres. When in for mot the tester said it was disgusting what they had said. He couldn't fault the tyres or shocks, he did give me advisories on all 4 discs, and said the front pads are low but the rear pads are OK. All wheels gave perfect readings on the rake tester. I have got new discs and pads for the front to fit when I can be arsed.

 

So my opinion of Victoria is their work is good, but they are guilty of trying to create extra workfor themselves. I probably will use them for a service again next year but certainly not for a mot.

@daviemck2006  I hope you said all that to them.

It will be read  here anyway.

 

There are people that know nothing about cars and do nothing between Services or MOT,s so unless told they will never know what needs doing or might need doing within the next year. 

 

But as long as a person has no hearing or talking disability, as in they have a tongue in their mouth they should talk over advisories and any stuff pointed out to them. 

Then if they think or find out there was Up-selling or trying to take the p!ss tell the person responsible.

That is the Manager, Director or the owner. 

 

 

 

Edited 7 July, 20241 yr by Ootohere