Hi,

Can someone confirm the policy for S/W updates as I am not happy with responses from a dealer.

 

I bought a 21 registered Kamiq 1.5 SE L Auto six months ago and it has already had to be updated due to the traffic sign recognition not working.

Last week it reported I needed an update but when I asked for it to be done it just reverted back to my original screen.  a few days later it again reported I needed an update and again would not do it so contacted the dealer as it keeps reporting an update is needed but does not give any details as to why it will not update or of the version number/details of faults etc.

 

The dealer said there was no recalls and I could not update it as I had to pay for internet access as its not covered by the 2 year warranty.  They also said they would only do an update under the warranty if there was a fault.

 

I am not happy that the car is repeating the call for an update, the dealer cannot or will not give me details of the update and refered me to the Skoda website to pay and sign up to something I do not really need!

 

Is the dealer responsecommon/correct?

 

Can I get any information on exactly what the update is and priority for installing without paying for it!?

 

PS I live in North Somerset and the main dealer is Heritage.

 

Thanks

 

 

I don’t know the policy but my 2022 Superb reported it needed an update a couple of weeks ago, I pressed the button displayed to do it and a couple of days later it said it was done.

You would think if the car has internet access to be told it needs an update it could obtain that update with same access ?

Hi the Kamiq of 2021 with SW324 and HW22 update SW OTA, I saw you had an update for traffic signals so you may have these requirements!!!

Thanks for the info.

 

FWIW she also stated Skoda only covers normal S/W updates for one year and I needed to purchase a one year activation of some other services (not sure of the name)!

She also went and asked/checked and said it would not update as I had not bought the facility which seems strange and was the reason I am querying it here.

 

Even though I am rather elderly, I have been working in the electronics field for over 50 years and one my last jobs was a software intensive project.  My hobby is IT and have also  quite some experience of configuration management.  This experience isnot a good one.  When told it was not a recall and not urgent I asked for details of the update(s),  she could not tell me,  and I am left for about a year to the next service with the car saying there is an update due!

 

FYI the  road sign mod was done at the garage when I had to put it in as there was a fault in setting up the user (just after I bought it last December,  it was not OTA,  but GiscoYeti says it does seem to be getting the info from somewhere!

If there is no information of it being updated over several days, maybe its doing it.

 

Could someone point me to any info on how to find if I have SW324 and HW22 update and I will check if I have OTA upates available?

 

Thanks

 

 

 

 

HI system information

 

 

My understanding is that you don't get automatic map updates without paying for a connection but you do get software updates. My Kamiq has had a few updates and I don't subscribe to anything. It does often say there's an update available but takes days to actually do it though.

 

You can update the maps manually though. Search on here for how to do it.

 

Hi,

 

I just checked my system and all is the same as GiscoYeti's photo except my navigation database is 20.3, so assuming everything else is up to date,  all i need to do is manually update the Satnav!?

 

Is there a way to find what the latest S/W is and can I assume it has updated itself because I do not remember seeing any confirmation!

 

I wonder why I was not given the correct information by the dealer!

 

Thanks for the info,  I will look into updating the maps later.

Hi as far as I know I have done two updates with USB (308-324)it is very likely that OTA happen by VIN, my Kamiq is MY20 (February) even though I had my system replaced and even though I installed SW0324 OTA update never seen, some of my friends with MY23 and SW0324 already got it. Thank you for your kind attention!! Gianfranco

Hi,  I have just been trying to download maps from portal and its failed twice,  is there likely to be a problem on their server is so I will try again later!?

 

I get to the end of the download and it fails whist downloading I have 2 files on the PC:

 

OI_P119_EU_202425_Offline_Update.81qtrt_h.zip.part and OI_P119_EU_202425_Offline_Update.zip,  the "part" file should disappear and the zip file remain with the full content but it doesn't!  (using Linux which is usually v.good).

 

Just checked and I have 38 mins to go on 3rd attempt.

 

Thanks

Update

I managed to save map files, unzipped them onto an exfat formatted 64gb stick left it plugged in and am waiting for the latest upgrade (I only had 2020 maps).

I have had the ignition on for about 30 minutes and will check map version after driving for another hour or so.  Its a shame Skoda have not written their S/W to at least show whn it was upgrading or if the stick was not suitable in some way.

Thanks