I hope someone here can help me. I have a problem with my Skoda OCTAVIA 4. I'm trying to log in as the main user, but it just won't work. Here is the process I have done so far:

 

1. created a Skoda ID.

2. added the vehicle by VIN.

3. the car was also recognised correctly.

 

Nevertheless, I can't get any further in the car. I have both keys in the car, as described, but nothing happens. The screen only shows "Please wait...".

 

Has anyone had similar experiences or knows what the problem could be? Is there perhaps another trick that I have overlooked?

 

Thank you for your help!

You should get a prompt to press the unlock button on each of the keys, has it displayed that message?

No no Message 

15 hours ago, DKE_2024 said:

I hope someone here can help me. I have a problem with my Skoda OCTAVIA 4. I'm trying to log in as the main user, but it just won't work. Here is the process I have done so far:

 

1. created a Skoda ID.

2. added the vehicle by VIN.

3. the car was also recognised correctly.

 

Nevertheless, I can't get any further in the car. I have both keys in the car, as described, but nothing happens. The screen only shows "Please wait...".

 

Has anyone had similar experiences or knows what the problem could be? Is there perhaps another trick that I have overlooked?

 

Thank you for your help!

 

I would say to try a new user and delete this one, but please try after the app is working again, for the moment it is not working, maybe server issue, or BlueScreen  

 

I have now tried everything to create a new account, always the same problem. It always says please wait, is there another solution a.

I'm sure I had a similar issue when I got mine and I connected the car to my home WIFI and then it worked fine.

Edited 23 July, 20241 yr by Neily03

When I use my iPhone as a hotspot (5G), it doesn't work either.

I haven't seen this issue before, I'm on my second Octavia and both of them worked without a problem for me. Have you tried a re-boot on the system, i.e. a long hold on the power button until it re-sets?

Adding car to home WiFi did the trick for me.

16 hours ago, Neily03 said:

I'm sure I had a similar issue when I got mine and I connected the car to my home WIFI and then it worked fine.

 

it means that the mobile phone did not have a high speed internet maybe ?!

On 23/07/2024 at 17:46, vfr said:

I haven't seen this issue before, I'm on my second Octavia and both of them worked without a problem for me. Have you tried a re-boot on the system, i.e. a long hold on the power button until it re-sets?

I had a black screen while driving radio and AC was working but 0 showing on screen. Stopped the car and shut down and restarted, everything was fine then 

Hello, i have the same issue as you. I tryed to connect the car to the hotspot and had the same problem...