6 minutes ago, pwa said:

Car sends a pin but there is no opportunity to enter it. both car an phone say cannot connect, phone message is the generic incorrect pin or passkey message.

 

That is the problem.

 

Make sure the phone is visible in it's settings ( i am not trying to say you don't know that. it's just the first caveat)

 

Go to

 

 

In the car your phone should be in (B) if there are two items in (A) remove one or even both.

 

Touch the screen on the line for your phone. Note the icons to the right and what they mean.

 

The pin request should arrive on your phone.

 

🙏

Edited 31 October, 20241 yr by Stonekeeper

The car can see the phone the phone can see the car as far as I can determine there are no settings that I can make other than follow prompts that the phone and the car provide. If the phone asks me to pair I try. but the Car and the phone both say unable to pair. The phone provides a message saying incorrect pin or passkey I am unable to get beyond that. The car say unable to connect with info saying check version etc. I can connect to the system via cable but without telephone connectivity. this seems only to be possible through Bluetooth. Our old Huawai Y6 connects without any problems or issues. It is the same age as the XA1 and has the same Bluetooth version and codecs etc. Whatever the problem is it is beyond just me not being able to setup the pairing properly. The blue tooth version on the Y6 and XA1 is 4.2 the C32 has ver.5.2

If without doing anything with the phone until the car pings it for the code, which should be blank, awaiting you to put the numbers in and press done/pair and it doesn't work.

 

I think I am stuck too.

 

The only situation i have been unable to pair is sometimes in Mercedes minibuses at work never had trouble on the enyaq. we have 40 mercs all different ages. When I cannot get the ping. usually removing a  phone or two from the Merc system. Works.

 

When it fails resetting the merc system to factory settings is my default fix, but it wipes out all the radio settings etc as well which is a pain for the other users of the vehicle when they get back in and they also have to pair their phones again.

 

By the way when the car sees your phone does it have the icons on the right for hands free and audio profile?

Edited 31 October, 20241 yr by Stonekeeper

As far as I can determine the problem is one of compatibility between my phones and the new infotainment software. Why this should be seems to be a mystery as no one at Skoda is able to give me a definitive answer. Skoda customer services have now written to me denying  any responsibility  for the situation. It is my phones that are the problem according to customer service. As the compatibility list provided on the Skoda website does not include (as yet) the new infotainment system they will not recommend a phone that will work. Stating that they cannot be held responsible if a new phone I buy will not connect. As a long time supporter of Skoda I find this situation to be far from satisfactory. The last letter (Email) that I received from customer services was terse and frankly rude basically saying "on yer bike mate" The manager of the dealer was equally appalled at the wording of the Email. The dealer told me that due to this situation he is now forced to alert new customers to the possibility of this problem. This is clearly not a widespread issue probably because to date not that many (relatively) new cars have been sold yet and a lot of customers will be using either I phone or Samsung products that don't seem to be affected.  I should be able to buy any modern smart phone regardless of cost, without worrying about whether or not it will connect to my car. The whole point of these systems is to enable people to take and make calls hands free therefor not breaking the law or needing to pull over, this is a Europe and UK wide ruling. Why would Skoda not ensure that their system is compatible with all smartphone operating systems after all they all use either Apple or Android as far as I am aware. I intend to pursue this matter further with Skoda but in the meantime Thankyou Stonekeeper  for your efforts to help.

Have you tried to connect with android auto app. and mirrorlink

 

https://www.youtube.com/watch?v=FgKSKeBO490

Yes I can use android carplay through the USB but the phone still needs bluetooth to be active for phone calls.

What happens in android auto when you select phone?

 

 

 

I have ever used android auto myself but ask because i saw it in that demo

Your contacts and other dialing options appear.

1 hour ago, BionicJohn said:

Your contacts and other dialing options appear.

 

my thoughts were that should @pwatry to access the phone via android auto and try to use the dialing options it may prompt a connection via bluetooth if that is needed for it to work handsfree?

The phone is connected by both BT and USB to the Amundsen.  However media is cut off once the phone is connected by the USB port - I use a 32Gb SD card (next to the SatNav card in the glove box) for personalised music and podcasts. 

6 minutes ago, BionicJohn said:

The phone is connected by both BT and USB to the Amundsen.  However media is cut off once the phone is connected by the USB port - I use a 32Gb SD card (next to the SatNav card in the glove box) for personalised music and podcasts. 

 

Thanks for the information, the thread is trying to solve this problem

 

On 15/08/2024 at 18:22, pwa said:

Just Taken delivery of a new Superb Estate and have discovered that my phones will not connect to the new infotainment system (it worked on the older systems). Nothing wrong with the phones but it seems to be a compatibility issue with the new infotainment system software. So far the garage cannot help and Skoda customer services have failed to provide a suitable response. Anybody else with this issue? 

 

Just an update on the connectivity issue, Yet another Email from Skoda  trying to absolve themselves of responsibility.  Strangely enough both phones that we have issues with will connect to a 73 Reg Kamiq courtesy car. (Superb in for Software update to fix sensor issues.

Here looking for an answer to a similar issue - Enyaq with a Huawei Y9. Never had an issue with the phone before and connects to other new cars. Wife's Oppo and son's iphone connect fine. My work phone Samsung also ok. Very frustrating. How hard can Bluetooth be?!

 

Got no where with Skoda. In the end changed the phone as the phone I was using was old anyway. I suspect it is more complicated than being a Bluetooth issue.