Had an email yesterday evening  from noreply@Skoda connect.com  headed "Škoda Connect: services have been deactivated".. Reads  

"Dear customer,

Škoda Octavia Combi: Service(s)

    Service Scheduling
    Speed Notification
    Lock & Unlock
    Area Notification
    Vehicle Health Report
    Vehicle Status
    Honk & Flash
    Parking Position
    Driving Data
    Online Anti-Theft Alarm
    Breakdown Call
    Info Call

deactivated on 20.08.2024 at 19:43. You can activate these services using the infotainment system in your vehicle at any time."

 

Some seem to still be working  on my phone  e.g. lock /unlock..  Timing is weird -  message is was sent apparently 2 hours UK time 1 hour Prague time BEFORE the deactivation. 

Anyone have any idea why this would have happened  and where in the  *?$+**  infotainment  is the reactivation ??

Steve  

 

 

 

I had this happen a little while ago. I received the e-mail shortly after I'd used the car. When I got in the car that morning it had logged me out of the infotainment and I was logged in as a Guest. I only noticed it as it came up on screen "Changing user settings" or something like that. I assume when it logged me out it also deactivated all of the services you mentioned above.

 

I logged myself back into the car, and also looked for a way to re-activate, but I think this happens by default when you login. I double-checked with the Skoda app and found I could still locate the car, and do "honk & flash", etc

This same thing happened to me this week. Not managed to resolve.

Sounds like your Connect subscription has come to an end..... You get it for free for a period from new but once the free period finishes you have to pay to keep the various services going.

Had a quick reply from Skoda (2 hours 30 min) so that's quite impressive. Reinstalling seems to have done the trick and as far as I can see the hard reset did not lose data.  

 

"Thank you for contacting Škoda Digital Support and your trust in the ŠKODA brand. We apologize for any inconvenience you may have experienced. Please be assured that your concerns are of utmost importance to us. Upon reviewing your account and associated vehicle information, we have confirmed that the following services are active until 20/02/2034: Care Connect - Remote Access Infotainment Online Traffication Vehicle services Should you encounter any difficulties with the MyŠkoda app, we recommend following these troubleshooting steps: Uninstall the app from your device. Clear the cache and cookies on your smartphone (Android). Restart your smartphone (both for Android and Apple iOS). Reinstall the MyŠkoda mobile app. Additionally, we suggest performing a hard reset on your Infotainment system by following these simple steps: Press and hold the power button for at least 10 seconds. Release the button when the Škoda logo appears. If the issues persist, please reply to this email and provide us with the following information: Screenshots or pictures demonstrating the issues within the updated app Phone model Phone operating system (Android/iOS) Operating system version MyŠkoda app version Photo of the "Globe" icon (Infotainment screen) Screenshot of the initially sent email regarding deactivation of the services This information will enable us to conduct a more thorough analysis and provide tailored assistance. Thank you for your understanding and cooperation. If you have any further questions regarding this matter, please reply to this email. Please make a note of your case number (00XXXXX). We also welcome you to contact us via: Email: [email protected] Phone: 00800 80 247 247 Website: www.skoda-auto.com

Best regards,

ŠKODA Support for Digital Services

 

17 hours ago, slast said:

Upon reviewing your account and associated vehicle information, we have confirmed that the following services are active until 20/02/2034:

 

No big surprise, about an hour after posting this I had another apologetic email to say 2034 is an error, should be 2025!