I have had my Skoda Enyaq for 3+ years.

For virtually 100% of the time I charge the car at home using my Zappi charger, which also charges an MG4. 

My electricity supplier is Octopus and I am on their Octopus Go Intelligent tariff.

The Zappi is set in Eco+ mode.

My normal charging procedure until about 2-3 weeks ago (when the Enyaq software was “upgraded” by the dealer) has been to plug in the cable in the afternoon or evening and lock the car. The Zappi would usually glow red and display "Waiting for Surplus". It then charged when the low (7p per kWh) off-peak tariff starts at 23:30hrs.

Occasionally, when plugging in during the afternoon when surplus electricity is being generated from my solar panels, the Zappi would charge the car whilst the solar surplus exists and will then revert to "Waiting for Surplus", resuming charging at 23:30hrs.

Recently, however, (since the Enyaq software was “updated”) when the charge is scheduled to start at 23:30hrs the Zappi displays "EV is preventing charging" and does not charge.

However, when that happens if I press the Enyaq key fob once after 11:30hrs, the charging starts immediately. The Zappi then charges the car to the chosen charge level.

Although the above means that I can charge the car(s), it means that I have to wait until 23:30hrs before I can start the charging process manually and this is well after my bedtime !!!

I have checked with Myenergi/Zappi and they confirm that the charger is up to date in terms of firmware and has no indications of malfunctioning.

Any advice on what I can do to return the charger to perform as it had previously operated ?

I would also add that the charging process now stops at 80% even on the few occasions that I set it to 90% on the Infotainment screen and on the Skoda App in anticipation of a long journey.

 

What software level were you upgraded from/to? This sounds very much like a similar problem VW ID. cars have after upgrade to ID software V3.2. As the software in both cars is identical apart from the UI wrapper I'd wager it's the same fault. I had exactly the issue you describe on my ID.4.

The issue on VW ID. cars is that as part of the update process, the on board charger needs to be re-booted manually. Some dealers forget to do this and cause this charging issue. The problem is that if the car goes to sleep (standby mode) while waiting for the AC charge to start, when your wall box charger asks to charge the car's on-board charger does not wake up and respond - hence "the Zappi displays "EV is preventing charging" message,

The solution for ID cars is a) return to dealer for them to sort or b) pull the appropriate fuse for the on board charger controller  - wait 2 mins - re-plug fuse-listen to the clicks as the OBC reboots and check its cured. Option b fixed mine. Google the issue and you should find a similar solution for the Enyaq. I'm not going to link to the ID solution in case the fuses are different layout / numbering.

 

HTH

Edited 3 September, 20241 yr by Luckypants

Hi Luckypants;

Very much appreciate your help.

The car is booked in on 2 September for this and another issue, so I will draw your comments to their attention and see what they do.

 

Best Wishes

Hi Heike,

 

Can you post if this helps as I seem to have a similar problem after being updated to 3.7.

 

See my separate post.

 

Cheers

 

Colin in Scotland 

Certainly !

I'm also having a similar problem with my Enyaq. It was in Skoda Dundee recently getting a software update to 3.7 and a new charging flap mechanism fitted and since I've had it back I've been unable to charge from home either when setting the car to charge during off-peak hours. Car will happily charge from a fast charger (done this twice). I did initially think it was an issue with my Wallbox App but I can manually override the setting and the car will charge perfectly, however as soon as I plug-in in preparation for charging overnight it shows the following error: "Unable to fully charge vehicle - Consult vehicle manual" - however I'm not trying to fully charge it - its set to 80%.

Rather frustrating as it was working perfectly prior to going into Skoda. Tried removing the fuse last night, that seemed to work and I got a small charge but the error above flashed up on the dash again. Booked into Skoda again for 30th Sept.

11 minutes ago, Ovv said:

I'm also having a similar problem with my Enyaq. It was in Skoda Dundee recently getting a software update to 3.7 and a new charging flap mechanism fitted and since I've had it back I've been unable to charge from home either when setting the car to charge during off-peak hours. Car will happily charge from a fast charger (done this twice). I did initially think it was an issue with my Wallbox App but I can manually override the setting and the car will charge perfectly, however as soon as I plug-in in preparation for charging overnight it shows the following error: "Unable to fully charge vehicle - Consult vehicle manual" - however I'm not trying to fully charge it - its set to 80%.

Rather frustrating as it was working perfectly prior to going into Skoda. Tried removing the fuse last night, that seemed to work and I got a small charge but the error above flashed up on the dash again. Booked into Skoda again for 30th Sept.

From the responses to this thread there seems to be little doubt that the software update is responsible.

As suggested by Colinf above I suggest that we keep in touch and report our experiences when our respective cars go into the dealerships - yours on Friday (30/9/2024 and mine on 2/8/2024).

So, took the car into the dealer today and now starting the process of monitoring how their software tweaks address the issues described in earlier posts.

One thing is clear: the general software downloading process effectively eliminates many previous settings and effectively restores "factory settings" which in themselves can cause significant changes to performance including the charging process. I had mistakenly assumed that existing settings would be "ring-fenced" but in practice it is wise to make a note of all settings before any download so that they can then be put back to their settings pre-software download (hope this makes sense !).

I would also comment that my car being a 2021 early version Enyaq has been problematic from Day 1 due to the fact that the dealership where I bought and collected the car had little or no experience with the model and the software and so just left it to the buyer to muddle through.

Anyway, I will give it a week or so and get back to report whether the issues have been resolved.

Bye for now.

Good to know. I cancelled my slot at the dealer today as I was able to successfully charge from home over the weekend. Hopefully not prematurely.

 

Removing and replacing the fuse seemingly working for me. The car was initially throttling the AC charge so I switched it off via the in car system and I have read that the error message is part of the 3.7 update, whereby the car complains it cannot charge as it's expecting an immediate charge (as if using DC fast charging) rather than waiting for the home charger to start at its desired off peak routine.

 

Whilst I was cancelling my slot, the service dept did ask why, I told them about removing the fuse and the comment I received back was , 'yeah, that resets the charge module, maybe the AC reset was missed at the end of your 3.7 update'. Make of that what you will. Anyways, thanks for the update, will be nice to hear what happens once they've looked at it.

14 hours ago, Ovv said:

<snip>

Whilst I was cancelling my slot, the service dept did ask why, I told them about removing the fuse and the comment I received back was , 'yeah, that resets the charge module, maybe the AC reset was missed at the end of your 3.7 update'. Make of that what you will. Anyways, thanks for the update, will be nice to hear what happens once they've looked at it.

The exact point I made at the start of the thread (albeit related to ID cars). In this case AC refers to AC current (on-board charger) rather than air conditioning which is the normal use of "AC" with respect to cars.

I hope this fixes things permanently for you both.

On 26/08/2024 at 11:28, colinf said:

Hi Heike,

 

Can you post if this helps as I seem to have a similar problem after being updated to 3.7.

 

See my separate post.

 

Cheers

 

Colin in Scotland 

Hi;

As promised, I am reporting back on the charging issues following the software update.

Pleased to say that having had the car back at the dealer, it now seems to be working OK and interacting as pre-software update with my Zappi.

Dealer wouldn't acknowledge that the solutions offered on this forum were correct but they also didn't offer any alternative explanations !

So thanks to all those who responded to this thread.

I am having the same problem with scheduled charging following a firmware update at the dealership on 16th December 2024. Ohme charger. I would like to attempt the solution where the appropriate fuse is removed and replaced. Would anyone be able to explain how to do this?!

Sorry, can't help.

Mine is a Zappi charger.

30 minutes ago, Andrew777 said:

I am having the same problem with scheduled charging following a firmware update at the dealership on 16th December 2024. Ohme charger. I would like to attempt the solution where the appropriate fuse is removed and replaced. Would anyone be able to explain how to do this?!

Quite simple, bonnet up and open the fuse box on the right hand side. A quick check online will show the position of the fuse that you need to remove. It takes 5 mins to do tops.

 

 

Edited 31 December, 20241 yr by Ovv

Which fuse should be taken out? Is it the10A beside relay 645? Between the 7.5 and 30A fuses.

Edited 19 February, 20251 yr by colinf
Clarity

Didn't work for me 😭. Any thoughts welcome. 

Fuse three in the top picture, 2nd one in from the right hand side after the 64 5 - so yes, the 10 between the 7.5 and 30A fuses.  How long did you leave it out for? 

Hi, probably about 5 minutes 

1 hour ago, colinf said:

Hi, probably about 5 minutes 

Hey, not sure what to suggest other than a trip to the dealership. I can't remember how long I removed mine for when I did it. Maybe give it another go for a longer period? 

 

Maybe ensure that the car isn't plugged in waiting for a charge time as well. I'm pretty sure I read that somewhere else. I was unplugged when I did mine, gave it a wee while after removing then refitting then scheduled a charge for half hour later. 

Thanks for your help 👍.  I'll let you know how it goes. 

19 minutes ago, colinf said:

Thanks for your help 👍.  I'll let you know how it goes. 

What home charger do you have? 

Sync 7kw

Any joy getting it to charge?

I have a Skoda iV80 from 2022, charging via a Zappi in Eco+ mode just like the OP.

Took the car in to have the software update 2 weeks ago and had this issue where it wouldn't charge overnight on cheap rate.

Removing the 10A fuse shown above for 5 mins and then putting it back in worked perfectly and the car just charged overnight for the first time since the update. Thanks everyone!