Hi,

 

I have a 2020 Skoda Kodiaq, 1.5 diesel. it's only done 31k miles. Recently we got the message, "gearbox in emergency mode" and it will only change into even-numbered gears.

 

I took it to a local Skoda dealership and they confirmed the issue with Mechatronic unit.

 

I bought the car in March from Big Motoring World, and I also purchased from them an extended warranty, which is from a separate company called "Warranties 2000".

 

Needless to say, when making a claim, the reality is much different what was described when I bought the warranty. It turns out that the cost of "diagnostics" is not covered and labour is only covered up to £75ph which is way below what a dealership would charge.

 

Warranties 2000 are also saying that the mechatronic unit could be repaired rather than replaced and that they would likely only cover up to the cost of a repair, if I opt for a replacement.

 

Any advice here?

 

Specifically about

 

a) Is it really possible for Skoda to take no responsibility here? Surely the car should not fail like in under 5 years and only 31k? The internet seems to suggest this is definitely a known issue.

 

b) What are the pros/cons of a repair vs replacement of the mechatronic unit? Any considerations to be aware of?

 

c) Any experience with Warranties 2000 and what I can and should expect them to pay for?

 

d) Was I mis-sold this warranty from Big Motoring World? Their website for the extended warranty has no mention of any of the exclusions and limitations of the warranty. It says, "No matter the expense of the repair required, there is no limit to the value of each claim - a relief to your bank account!". And, "Parts and labour costs are both covered under warranty from all Big Motoring World garages throughout the country.". etc. I feel ripped off.

 

 

Edited 24 December, 20241 yr by phil_45354

I can't add much, but just to say that you have my sympathies, it's not a nice position to be in.

 

There are others on here with a better understanding of the extent of DSG problems who might have some experience of getting goodwill gestures from Skoda. Whether the fact that you haven't owned from new will count against you I couldn't say.

 

Were you mis-sold? I suspect not, and it could take an expensive legal battle to prove otherwise. Perhaps a lesson learnt, but always fully read the policy document of any insurance to understand the extent of any cover, and particularly any exceptions or exclusions.

 

If I were in your shoes, and the unit could be repaired by a reputable company, I'm not sure I'd be too unhappy, but  yes, any excess labour charge might hurt. Should it not be repairable, are the warranty company obliged to pay in full for a replacement?

A repair is fine, that’ll all a Skoda main dealer will do. The repair involves replacing several components within the mechatronics.

 

Be aware there are numerous failure modes and repair kits, be sure you know which one is applicable to your Kodiaq.

 

I’m an admin over on the Kodiaq UK Facebook page, reports of mechatronic failures are averaging two per week. Skoda UK are acutely aware of the issue/s, but as always keeping very tight lipped.

 

The Skoda All-in service plan and warranty is worth its weight in gold. It’s great value and covers 100% of all mechatronics failures.

8 hours ago, SimonB68 said:

I can't add much, but just to say that you have my sympathies, it's not a nice position to be in.

 

There are others on here with a better understanding of the extent of DSG problems who might have some experience of getting goodwill gestures from Skoda. Whether the fact that you haven't owned from new will count against you I couldn't say.

 

Were you mis-sold? I suspect not, and it could take an expensive legal battle to prove otherwise. Perhaps a lesson learnt, but always fully read the policy document of any insurance to understand the extent of any cover, and particularly any exceptions or exclusions.

 

If I were in your shoes, and the unit could be repaired by a reputable company, I'm not sure I'd be too unhappy, but  yes, any excess labour charge might hurt. Should it not be repairable, are the warranty company obliged to pay in full for a replacement?

Thanks. I think Warranties 2000 are obliged to pay whatever it takes to get the car back on the road, but they'll only pay £75ph for labour.

I think the answer is to take it to a big motoring world garage and tell them to fix it, leave the negotiations over hourly rate and whether to repair or replace between them and warranty 2000.

Just now, classic said:

I think the answer is to take it to a big motoring world garage and tell them to fix it, leave the negotiations over hourly rate and whether to repair or replace between them and warranty 2000.

😀 I've taken it to the Skoda dealership now, but that might have been the best option. I'm not sure what they would have said.

Big Motoring World did call me this morning (are they reading this forum?) to ask me to also send them the diagnostics report, but they are not making any promises but are "looking into it".

49 minutes ago, silver1011 said:

A repair is fine, that’ll all a Skoda main dealer will do. The repair involves replacing several components within the mechatronics.

 

Be aware there are numerous failure modes and repair kits, be sure you know which one is applicable to your Kodiaq.

 

I’m an admin over on the Kodiaq UK Facebook page, reports of mechatronic failures are averaging two per week. Skoda UK are acutely aware of the issue/s, but as always keeping very tight lipped.

 

The Skoda All-in service plan and warranty is worth its weight in gold. It’s great value and covers 100% of all mechatronics failures.

 

Yes, the dealership is now saying it would be classified as a repair.

 

According to the quote, the part they're ordering is..
 

SOGC927711HVI1 CONTR UNIT 1.00 467.00