Hey all!

Just wondering if anyone has any solutions or experience with this one.

When we connect our phones via USB cable the infotainment doesn't register any connection and Android Auto/CarPlay doesn't start up on the screen. It does however charge the phone.

I've tried various things to remedy, Long press on power button to reboot infotainment, resetting infotainment to factory settings, deleting cache/stored data from android auto on our phones, new USB data cable (2 in fact). I've even pulled the fittings away to check fuses and clean USB port and check the cables for issues but none of this seems to have helped. We had also purchased a bluetooth dongle to connect wirelessly which worked once or twice as soon as the key was in the ignition but is no longer connecting to the infotainment unit

I did update the firmware as there was crackling on the audio when my partners iPhone was connected but I dont think that's the issue? It worked fine for months after the update.

Anyone got any pointers or anything I might've missed?

(Currently on MEN2_EU_SKGPX_P916OL)

Appreciate anyones advice. It is driving me mental.

Maybe USB port is broken...

1 minute ago, pab567 said:

Maybe USB port is broken...

It seems to be charging the phones so I didn't think that would be the issue?

Charding is a different story... it can charge but have data transmission broken... VIN pls?

Oh!

VIN: TMBFP6NJ4LZ093728

Are you using a charging cable or a data cable? A charging cable won't work but a data cable might. They look the same, sadly.

Edited 16 September, 202516 Sep by wolfie-smith

On 16/09/2025 at 23:15, wolfie-smith said:

Are you using a charging cable or a data cable? A charging cable won't work but a data cable might. They look the same, sadly.

I mentioned in my original post that we had tried 2 different data cables. They were bought new and were tested as working on other devices.

Update on this one: I recently purchased a new USB port to replace the original as I hoped that would fix the issue. It didn't. (The part number is 5Q0035726M in case anyone is looking for it)

I have noticed that if I reboot the infotainment system after the car has been running the infotainment occasionally works and AndroidAuto/CarPLay kicks in. I'm wondering it's a battery issue?

18 hours ago, SkodaBry_ said:

I mentioned in my original post that we had tried 2 different data cables. They were bought new and were tested as working on other devices.

Okay, sorry. I did write me suggestion very late in the evening so clearly wasn't paying attention.

21 hours ago, SkodaBry_ said:

I mentioned in my original post that we had tried 2 different data cables. They were bought new and were tested as working on other devices.

Yeah, sorry, it was very late when I replied so clearly didn't read it correctly.