Hi has anyone had any issues with the target temperature in the Skoda app not activating due to connection issues?

I have the same issue now for several days. how many times i try i get the same error that it will be a connection error and try it again in a moment.

just read a message on the (Dutch) skoda page that they have issues with skoda connect...

Don't know if you still have the issue (I had), today I changed the privacy settings in the car back to not allow anything, and changed it back to allow every option. after that everything worked again...

On 22/12/2025 at 10:56, Theplayer said:

Don't know if you still have the issue (I had), today I changed the privacy settings in the car back to not allow anything, and changed it back to allow every option. after that everything worked again...

I've been experiencing this issue and Škoda support gave me the same advice:

"As the first troubleshooting step, we advise to uninstall and reinstall the phone application My Škoda. To make sure both systems work from a clean slate, please also restart your phone before installing the application again.

Apart from that, please complete the following steps in your vehicle's Infotainment system:
– from the Main Menu of the Infotainment system, please proceed to "Users" and “Settings”; 
– choose “Privacy Settings & Manage Services”; 
– switch over to "Maximum Privacy" mode for approximately 5 minutes, and back to “Share My Position” privacy mode to re-enable all your Connect services.

Afterwards, try to initiate Remote Climatization from My Škoda app again."

Remote climate seems to be working consistently now, but time will tell.

i did the only the last option, but didn't wait for 5 minutes, did it directly but it worked for me:

– switch over to "Maximum Privacy" mode for approximately 5 minutes, and back to “Share My Position” privacy mode to re-enable all your Connect services.

Just tried to remote start the car again and I got "Air Conditioning interrupted. The error cannot be accurately determined"

I have reached back out to support. Not sure if the car might have an update available, it was built in September 2025

I'm having issues as well. Mine is a 2025 version and it came with the 2565 software version and the MyŠkoda app doesn't update my car status at all and I can't add a second user to the car.

What version of software did yours come with? I own the phev motor.

I have a message that I have to go update it on skoda, do you believe it will fix it?

Cheers

Edited 14 January14 Jan by Badelhas

Support has provided me with the following response:

"Thank you for your patience, we have an update from our technical team.

Our colleagues have performed the adjustment required to resolve this technical issue. For these updates to take effect on your side, please reinstall the application My Škoda and try to initiate Remote Climatization again."

I reinstalled the app, but the version has not changed. It seems they may have pushed a server-side update. I've been able to activate remote climate twice today while charging, so fingers crossed this is resolved.

10 hours ago, Badelhas said:

I'm having issues as well. Mine is a 2025 version and it came with the 2565 software version and the MyŠkoda app doesn't update my car status at all and I can't add a second user to the car.

What version of software did yours come with? I own the phev motor.

I have a message that I have to go update it on skoda, do you believe it will fix it?

Cheers

My software version is 2768. You should definitely find some time to get yours updated.