17 hours ago, adamstevens said:

Hi - I have been informed by the dealer that this has been logged and is likely to be a 'characteristic' of the vehicle. Really, I am not happy or satisfied and will likely change my vehicle because of it, I spend many hours a day it the car any unfortunately is not something I can learn to live with. I'd be keen to discuss further with you if you'd like to drop me a message and we can follow up. Thanks

Hi Adam. I'm not able to message as I've not posted enough on here apparently to enable messaging. My car is back at the dealer today, with this as an investigation. It was definitely louder on mine than the one I drove. I also experience a kind of crabbing if this happens when I'm turning, I've added that onto the fault report. I told them that it is embarrassing when you have passengers in a new car which makes a racket every time you go over a bump. It does pi$$ me of. I would not have bought it if I had known this would happen. A friend suggests that if I get no joy this time I take to the motoring press of Honest John or someone. I still find it difficult to understand how any engineer finds it acceptable.

17 hours ago, adamstevens said:

Hi - I have been informed by the dealer that this has been logged and is likely to be a 'characteristic' of the vehicle. Really, I am not happy or satisfied and will likely change my vehicle because of it, I spend many hours a day it the car any unfortunately is not something I can learn to live with. I'd be keen to discuss further with you if you'd like to drop me a message and we can follow up. Thanks

17 hours ago, Adrmack said:

Hi, just had the steering rack replaced would you believe, under warranty and to my surprise the loud hollow part of the noise iver bumped has quietened alot. Will keep you posted. But certainly better...

How odd, but good for you!

17 hours ago, Colin1051 said:

There is no way this is a 'characteristic'. That dealer bull**** nonsense is code for "we haven't got a clue what is causing it, but we can't tell the customer that".

Hi Colin. When last in, the dealer showed me an email from Skoda UK telling them it was a characteristic and to investigate no further. The dealer had been pretty good investigating and we're unaware of the issue. They showed me the email but would not let me have a copy as it was marked "internal only". I will see what happens today but will revert to Skoda UK again if no joy.

So the car was back in with the dealer last Thursday. They agreed the noise is intrusive and had had another Kodiaq with DCC+ in the previous week with the same issue reported. They raised it as a technical problem with Skoda UK again and got the same response from them. The wording on their response refers to:

DCC+ noises on irregular surfaces for Kodiaq 2.gen fitted with DCC+

Complaint - Hollow knocking sound from the chassis on irregular surfaces

Shock absorption characteristics changed in production as of June 2024

In vehicles produced after the aforementioned dates, the shock absorption characteristics are "as designed"

Clearly not a solution or a good response given the nature of the sound. I will now get back to Skoda UK directly to complain again. I wonder if any of the motoring press are aware of the issue?

19 minutes ago, NFClaret said:

So the car was back in with the dealer last Thursday. They agreed the noise is intrusive and had had another Kodiaq with DCC+ in the previous week with the same issue reported. They raised it as a technical problem with Skoda UK again and got the same response from them. The wording on their response refers to:

DCC+ noises on irregular surfaces for Kodiaq 2.gen fitted with DCC+

Complaint - Hollow knocking sound from the chassis on irregular surfaces

Shock absorption characteristics changed in production as of June 2024

In vehicles produced after the aforementioned dates, the shock absorption characteristics are "as designed"

Clearly not a solution or a good response given the nature of the sound. I will now get back to Skoda UK directly to complain again. I wonder if any of the motoring press are aware of the issue?

So, the problem affects some Gen 2 Kodiaqs but by no means all of them. The casual bystander would surely observe that since not all cars with DCC+ are affected it cannot be a chacteristic of the car and most certainly not "as designed". Is it worth a visit to a different dealership to report the problem but mention none of the "characteristic" nonsense, and at the same time ask if any of their customers has reported a similar issue?

20 hours ago, Colin1051 said:

So, the problem affects some Gen 2 Kodiaqs but by no means all of them. The casual bystander would surely observe that since not all cars with DCC+ are affected it cannot be a chacteristic of the car and most certainly not "as designed". Is it worth a visit to a different dealership to report the problem but mention none of the "characteristic" nonsense, and at the same time ask if any of their customers has reported a similar issue?

Yes, that is a good point. It probably also explains why the car we test drove did not make such noises, thus the car delivered to us probably had different "characteristics" to the one I drove.

Skoda UK are not budging on the issue. It is a "characteristic" - end of. Their best offer was to pass on to me an offer from the dealer to change the shocks for the warranty repair cost. The only alternative they offer is for me to take the case to the Motor Ombusman. They even told me there would be no recompense of the repair cost if the problem were to be fixed by replacing the shocks. The dealer has been very helpful, but we've concluded that at this point in time that not a good idea to go ahead. Skoda are aware that there is a problem.

So for now, I'm stuck with a car that sounds like an old Cortina when it goes over bumpy roads. Skoda Kodiaq manufactured with DCC+ after 14 June 2024 is best avoided I think, I am amazed that this has not been picked up in the motoring press as it seems to have been a problem across the VW group.

Just received my new kodiaq last week, model selection, 2.0 TSI 4x4, with DCC+ and this was the first thing checked on the road, almost 1000 km since and fortunately, no sound from suspension, perhaps is not a general issue only certain batches.

2 hours ago, aureliandan said:

Just received my new kodiaq last week, model selection, 2.0 TSI 4x4, with DCC+ and this was the first thing checked on the road, almost 1000 km since and fortunately, no sound from suspension, perhaps is not a general issue only certain batches.

Thanks for your report. That is good news. Maybe the problem has been identified and different shocks fitted. Dealer tells me currently no replacement parts identified for existing vehicles. Good info, thanks, enjoy your car!

New steering rack was fitted to our car. It quietened the worst of the noise for 3 weeks. All back the same again. Investigation ongoing always

9 minutes ago, Adrmack said:

New steering rack was fitted to our car. It quietened the worst of the noise for 3 weeks. All back the same again. Investigation ongoing always

When I asked the dealer whether there was a chance that changing shocks could resolve the issue, he said it might do for a few weeks but without a new and different part it would probably return. All the can suggest is wait for Skoda to rectify. They have their hands tied behind their back really by Skoda. Rubbish isn't it.