Hi there, Skoda owners,

Thought of creating this topic to share our thoughts about the experiences we had with different Skoda dealers in Romania.

Cheers!

I will start by sharing my experience with PBV:

I recently bought a Skoda Kodiaq from PBV (Porsche Bucuresti Vest) and my experience with the dealer was... meh.

Cons:

• Not kept informed with the status of the order, when the car entered production, we were called only when it entered the country, as we had to make the payment.

• Asked if the car had individual (direct) TPMS sensors when we placed the order, we were informed it has, turns out it doesn't.

• When we picked up the car it did not have all the ordered accessories (missing rubber mats and mud guards), we picked them up after, but shows lack of care towards the customer.

• The car was pretty dirty, with splashes of mud and dust even on interior parts. Looked like splashed with a hose with just water and hastily made ready for delivery. Even had pieces of plastic from the protection film and sticky glue left on it. Very disappointing.

• Upon inspecting it, was missing a log nut cap, which was then provided.

• Surprising to see that for a 58000 EUR car (VRS) they did not consider a small gift, like rubber mats or installing the mud guards for free. I did not want to negotiate anything, I like to see how dealers behave and decide on working with them or not.

• Some delay with the paperwork /exchange of information / readiness after the car was paid, as we asked for information and they were not very responsive.

• Had a VW Tiguan Allspace bought from same dealer and an even worse experience (16 months wait vs the 8 months indicated, salesperson not keeping us informed and not even picking up the phone/returning our calls, a lot of sticky glue let on the car from the protection film, no response from the dealer regarding the insurance coverage in Turkiye, the dealer tried to force us into a very expensive insurance and claimed that is the only one they can offer, after stalling and offering us the information with an appalling price for the insurance while we were on our way to pick up the car, in the hope we will have no option but to accept it, etc), so this is the second try with PBV as a dealer.

Pros:

• The salesperson was nice and tried to be helpful, I guess the misses were lack of knowledge rather than ill intent.

• The car arrived relatively quick.

• The location is convenient for me.

Will see how the 1 year check will go and then decide if we really want to pay them any money or is better to move our business elsewhere.