New mk2 phev owner here, with just under 5000km.

I am trying to get a feel how common is the following problem and if anyone has dealership experience/advice to share.

Today during regular driving the HUD and road sign recognition stopped working. I got an unusual “you are driving outside supported area” error message (not exact words, but it’s best what I can remember).

This was very unusual but even worse when I checked the car GPS I was positioned completely off road and in the middle of nowhere.

When I arrived home I noticed that the eSIM internet was not working either. Apps like Laura, app updates, traffication anything that requires connectivity - dead.

Things got more confusing when I did a hard reset of the infotainment and switched to home wifi. Still got a lemon and no connection.

I did found a solution online, removing the fuse no. 19 for a couple of minutes. This restored the eSIM internet and all is good, for now.

But WTF, looks like this is a common problem on VW group cars as I have found iID4 and other skoda owners reporting the same problem with this module.

Next week I am taking the car to the dealer. Mechanically this car has been great, but the software is a lemon. From the minor inconveniences that I can live with (like mobile app not working half the time), to dealbreakers like hard brake situations when there was no car or pedestrian in sight.

Hi there,

Were you using the car outside of the country of purchase? (sign recognition)

Were you using Waze/Maps or built in nav? (map)

Asking these 2 questions as I live in RO, car is bought here, went to Turkiye via Bulgaria and the traffic recognition stopped working as soon as I entered Turkiye and worked again when I went back from Turkiye into Greece. When asking the dealer, the answer was something like "be happy it works in BG and GR, it's a car made for RO" which I consider to be a complete BS.

The other map thing is something that I briefly experienced in various cars and it is always down to location and connectivity, not to the car itself, if using AA. If using nav, then probably related to the eSIM, so again connectivity.

Cheers,

Cristian

Hey Cristian,

appreciate you sharing your experience. It was nothing like that in my case, was driving the usual daily commute with phone navigation off.

I will let you know what comes out of the dealer, but I suspect they won’t be able to do much if this is a factory/design problem.

Cheers