Seat ventilation?

Good morning everyone, I need your help resolving an issue I can't seem to resolve, even with the help of Skoda customer service. I purchased a Superb Style, registered in Italy in 11/2024 (steering wheel with Skoda logo, not lettering), with the Lounge Design setup (the seats are electric except for the forward movement which is manual and does not have position memories). According to the specifications, the seat ventilation should be included, but there's no way to activate it, not even through physical service via computer. In the seats screen, the massage function alone is shown and in the side smart dials, seat heating alone is shown, while it should show two icons side by side, one with heating and one with ventilation. Now I'm starting to wonder if the first Superb4 didn't have this option in the Lounge Design package, but it was added later. I can't find the old price list to check. I don't know if anyone can help me. Thank you very much.