Skoda Connect issue

Evening all,

Picked up my new (to me) 2022 Superb L&K yesterday. Really pleased with it, but am having one minor issue when trying to set myself up as the primary user on Škoda Connect.

When I try to become the Primary User, the car asks me to authenticate using two of the three keys. The process consistently detects both keys successfully (0/2 → 1/2 → 2/2), but then the car sits on a loading screen and eventually brings up and root message. The MyŠkoda app eventually reports that the process has been ‘aborted’.

I’ve tried quite a lot of troubleshooting, including:

• Trying all three keys, and every possible two-key combination/order

• Keeping the unused third key well away from the car

• Soft-resetting the infotainment system

• Removing the vehicle from the MyŠkoda app

• Closing my original Škoda account and creating a completely new one

• Deleting and reinstalling the MyŠkoda app from my phone

• Confirming that the only users shown in the car are my own profile and Guest

• Factory-resetting the infotainment system

• Reset all factory settings

I occasionally also get a message saying that a vehicle key has already been detected and that I should use a different vehicle key, despite the Primary User activation never completing.

The key authentication itself appears to work correctly every time, so I’m wondering whether there could be an issue with the Škoda Connect registration, infotainment software or online connectivity module.

I appreciate there are a few threads on this (where I got most of the above troubleshooting advice from!) but nothing that solves it for me.

Any other ideas? Otherwise I imagine it will be off to a dealer to see if they can resolve it.

Thanks.