Our broadband has been moved to our new house and it is somewhat problematic.

It wont stay connected for any more than 10 seconds (yes, 10 seconds).

My ISP says I should wait 10 days because "during this period you may experience intermitted connections. BT will monitor the line quality etc.ect..."

Is it worth contacting BT now or is the 10 day thing standard?

I would have thought its either connected or its not.

Sounds to me like a similar problem we had with our work broadband con. That was disconnecting itself just as quickly as it connected, and turned out to be the wiring itself. BT swapped the wiring it used over to unused wires and hey presto no problems since. It did however take them a while to turn up, then actually find the problem and deal with it.

Our router has a "sync" light that shows when the line has ADSL capability. Up until Tuesday it flashed, showing there was no ADSL available. Now it is on constantly (as it was in our previous address) but it drops off-line.

The ISP can test your modem easily from their end. Sounds like their problem to me.

i had that problem with my broadband, it turned out that it only lost the connection when the router was connected to the pc. it turned out that the usb port on the router was faulty

The route rhas been faultles sin 2 previous houses - so I woul dbe amazed if that is the problem.

The route rhas been faultles sin 2 previous houses - so I woul dbe amazed if that is the problem.

damaged in a move maybe?

Microfilters are suddenly so much more important on the DSL max products.

Make sure you have active (eg BT approved) microfilters and that the DSL router is plugged in through a microfilter.

The 10 days for BT to adjust is fairly normal if you have just been moved from ADSL to ADSL MAX, however this isn't always done automatically and if would IMHO be worth the ISP raising this issue with BT.

Our router has a "sync" light that shows when the line has ADSL capability. Up until Tuesday it flashed, showing there was no ADSL available. Now it is on constantly (as it was in our previous address) but it drops off-line.

When "it dropss offline" does the ADSL synch light still stay on?

My understanding is that with this light on the your modem is connected and the link is good.

Have you tried a reset of the modem? Turn modem/router and pc off. Power up the modem AND wait 10 seconds before powering up PC.

i know this is silly to ask but, you have plugged in all the microfilters?? i had to disconnect the extension bells in our house because they need to have a microfilter too, but our ones weren't on a socket they were wired into the system. without the filters you get interference on the dsl circuit

edit: beaten to it!

I have got a microfilter in place and have also tried changing it for a spare.

When the ADSL goes offline, the Sync light stays on.

I have a non-wireless router tham my ISP provided that I can try - assumign I can work out with box it is packed in.

I have got a microfilter in place and have also tried changing it for a spare.

When the ADSL goes offline' date=' the Sync light stays on.

I have a non-wireless router tham my ISP provided that I can try - assumign I can work out with box it is packed in.[/quote']

...and you don't have any problems with the phone i.e. you can recevie and call out when this happens?

Just trying to ascertain you don't have an internal wiring problem.

Sometimes ADSL doesn't like line extension points or a telephone plugged into one socket and your modem into another...causes a fedback loop which although wouldn't happend all the time but once it did it would stay that way.

One key factor that may be an issue is the house alarm and the NTL socket.

There is a wire that runs from the alarm control into NTL phone socket. This wire then runs into the BT socket. So assuming the alarm wire is connected to both the NTL and BT sockets (in case someone changed from one to the other) it could be causing problems.

Phone works perfectly all of the time with no audible noise etc.

Ahh yeah, the Alarm could be injecting noise at teh same frequency as the broadband.

Definately worth getting onto the alrm company and check that the alarm is ok with ADSL and if not what solutions are available.

Hi,

Sounds like you have the typical BT Max product training period problem.

I take it you are on an upto 8Meg adsl BT max product?

If so in the first 10 days ( more for some ) your line is training to see what is its highest sync speed that it can obtain whilst remaining stable. It shall constantly sync and drop sync till it finds a stable line rate.

Although, as stated some alarms can cause problems. I would also disconnect sky and any phone extensions you have and run your broadband off yer master BT socket till the training period is over.

Also buying a filtered master socket instead of using microfilters inproves things somewhat.

If you do have a newer house then this - http://www.dslzoneuk.net/socket.php

shows you how to access the test socket on your master socket.

hope you get it sorted.

mulv

Strange thing is that the ADSL service was due to start on Wednesday. On Tuesdya evening I noticed the syn light was on so I tried it - worked OK but disconnected every 30-50 mins.

Yesterday I got home and tried to go on the web - 10 second disconnections.

Will be interesting to see what its like later.

I had a simialr issue with BT going from 2Mb to 8MB, but mine was dropping at irregular intervals. It took 3 months to resolve, and BT had to make a config change to stabalise.

I even went to the cost of the newer ADSL2 ( high speed filters), this still didnt resolve.

If you are a BT Internet customer or not, then I would suggest you log everytime it goes down, log ALL conversations with the helpdesk (time of call to them, who you spoke to) and get the call refs from them, I also INSISTED that my call WAS recorded, remained calm and polite but firm, confirmed my behaviour at the end of the call, then logged time i came off call. After 4 calls to the helpdesk using the above process, I then added that I would ring back every day untill it was resolved and would insist the calls were recorded etc.

It was then sorted within 12 hrs

The settling down period is initially 10 days, but can be up to 4 weeks ( advised by BT India).

Hope you get sorted.

I'll try it this evening in the hope something has changed. If not I shall disconnect the alarm wiring and see if that has an effect. At least that way I know what it is thats causing it.

I'll try it this evening in the hope something has changed. If not I shall disconnect the alarm wiring and see if that has an effect. At least that way I know what it is thats causing it.

Careful as if the alarm is active it might trigger the alarm or a warning system because it isn't reporting back.