I tried reactivating NIS 2006 following the latest round of repairs to my PC including complete reinstall of OS but am unable to do so as the Symantec install limit has apparently been exceeded. The product is registered to me, has not been installed on any other PC, and the licence has another 3 months to run. When I had a similar problem with my wife's laptop Symantec issued a new key, but this time round I cannot find any way of contacting Symantec to get the problem resolved. Can anyone help with a suitable email contact address or UK telephone number, please?

Sorry Denis. Had a quick look around the site to find no email contact details what so ever. :thumbdwn:

I found this

Error: "You have exceeded the number of allowable installations for this product key . . . " when activating a Norton product

but it has a US telephone number.

I have a page in favourites that had the phone numbers but they've gone and changed it :thumbdwn:

I found this

Error: "You have exceeded the number of allowable installations for this product key . . . " when activating a Norton product

but it has a US telephone number.

Thanks, Manny. I have just tried to send an email via that link but it won't accept a non-US user address. :(

https://symantec.iseva.net/support_sw.aspx

not sure if it will work, but good luck

https://symantec.iseva.net/support_sw.aspx

not sure if it will work, but good luck

TY. As I didn't buy from a Symantec store I don't have the mandatory Symantec store order number for that email to work...

As a serious suggestion if it's the AV package you have I would go and get AVG or sophos next time. They are lighter on the PC and cheaper.

Home & Home Office - Symantec Corp.

IMHO symantec seem like a waste of space as they only care for their US customers :(

As a serious suggestion if it's the AV package you have I would go and get AVG or sophos next time. They are lighter on the PC and cheaper.

Home & Home Office - Symantec Corp.

IMHO symantec seem like a waste of space as they only care for their US customers :(

Many thanks. That's the link I need. The 'canned' email wouldn't send when completed, but at least I have a UK phone number for Symantec customer service - 0207 616 5600 - which I can ring tomorrow.

Talk about being a pain in the proverbial...

Still glad you managed to somehow get a number i'm sure others will need it in the future too.

Now reactivated with the original product key by Symantec on 0207 616 5600. If you use that number, do not select Option 2 since you will need to have a credit card ready to pay for support! Select Option 1 then wait for a customer service rep. It sounded like I was speaking to an Indian call centre.

I gave up on them and McAfee :( I've got Kapersky and they are very helpful.

AVG myself or symantec corp edition on the work machine, oh or linux as the OS :P

I did eventually manage to send Symantec an email yesterday. This is part of the reply I have just received:

Hello Denis,

Thank you for contacting Symantec Online Customer Service.

Denis, the license for your Norton program with product key: ****************************, has been exceeded (as per the End User License Agreement) and hence the activation for the Norton program has been locked-up automatically.

I regret to convey that it will be unable for you to use this software again and we do not have the facility to reset the Activation for this Norton program for you.

I certainly understand the inconvenience this may cause you. I regret my inability to help you much in this regard. Symantec's EULA states that Norton products may only be used on one computer at a time. Our records indicate that your software has been activated on more computers than is permitted.

The software has only ever been installed on the one computer - and it has been reactivated today by Symantec by phone. I will be looking elsewhere for anti-virus software when the 3 licences we have for NIS 2006 in this household expire.

Hi Denis

Seriously recomment AVG, Pro version for 2 years licence is £41 for the lot

I lost my patience with symantec a long time ago i'm affraid.

I'm sorry to hear they are being useless, have you attempted to reply to the e-mail and mention the fact that it has been on the same PC multiple times. You should try something along the lines that you have worms etc so had to reinstall. If they say they can't reset it ask for a new key for the remaining time and I'm sure that something in trading laws says they can't do what they are trying in the UK.

I'd speak with the CAB.

Hope you get everything sorted

NAV and NIS from symantec for home are ********. big, fat, sweaty, resource-hogging ********. sack them off an use either Avast! (free, have to register) or AVG7 (free).

also get Ewido and you're set.

ric

Still using free AVG at home - have been for 3 years now with no issues whatsoever.