Does anyone know of a site where you can find out when your local exchange is due to be unbundled? as although we have up to 8meg down here in Wiltshire it still cost to go with the like of talk talk.

I am still stuck with plusnet ....and my BB was off for four hours yesterday, again,.....but as you can only email them and they take up to two days to answer I have given up trying

i suppose im not really being fair about why id go bt, if i have a problem my company is a reseller of bt broadband, thats not the reason though, i chose to resell bt because i go through a different ordering system and speak to english people. i ring dmsl and have my own OPS, i escalate orders that have faults and they always get fixed, if they dont i have the exact reason why.

ie, yesterday i had an order that initial line tests said they could get 3mb, raised the activation and an it wouldnt go through, i had an engineer out the next day and he found the remoteness of the exchange meant bt had to implement non standard architecture in the exchange to even provide telephony in that area let alone broadband. which could mean no broadband would be available, i really doubt i could have got it done that quickly through talking to indian callcentres

Does anyone know of a site where you can find out when your local exchange is due to be unbundled? as although we have up to 8meg down here in Wiltshire it still cost to go with the like of talk talk.

I am still stuck with plusnet ....and my BB was off for four hours yesterday, again,.....but as you can only email them and they take up to two days to answer I have given up trying

samknows

he knows everything

The Broadband Resource

I am still stuck with plusnet ....and my BB was off for four hours yesterday, again,.....but as you can only email them and they take up to two days to answer I have given up trying

BY PHONE

We'd prefer you to use the Help Assistant rather than call us' date=' and it will be cheaper and easier for you. However, there are times when you may have to call us, for example, if you have no connection. Check below to see which support number you should ring. Geographic rate and lo-call rate numbers are available for all types of calls.

Standard Support If you have a problem that means you can't connect to any of our services and you have not found the answer from the Help Assistant, our support team are at the end of the phone to help. Residential customers:

0114 296 5198 or 0845 140 0200*

Business customers:

0114 296 5182 or 0845 002 0170*

*Calls to this number are charged at a lo-call rate.

Faults Support For broadband, Home Phone and SDSL faults only. All customers:

0114 296 5188 or 0845 140 0080*

*Calls to this number are charged at a lo-call rate.

Calls may be recorded for training purposes.

Chris

Interesting point regarding the phone support lines.

With NTL Broadband, it used to be an 0845 number.

A year or two, it changed to an 0871 number at 10p/min

I received an email from Virgin media the other day saying they're changing their tech support line on 1st July to 0906 at 25p/min + 10p connection.

Now I'm pretty unhappy about this. If I was on a "free" service, then fair enough, I can accept a premium support number. But I'm giving them

Well said Xav.

I know your not supposed to but i took the bt face plate off and replaced it with a seperatly spitted nte5 face plate, saves putting a splitter on and its supposed to be better for your adsl.