Hi Everyone

I am new to the forum and would really like some feedback. I purchased my first brand new Roomster 2 1.4 and took delivery on the 1st March. The salesman went to get my new car from the back of the car park and returned a short time later telling the Engine Management warning light had come on. The car was taken into the garage and ten minutes later the vehicle returned to me with a promise that the car was fine. 6 miles down the road and the warning light came on. The car was returned to the garage who replaced a nock sensor and returned the car to me. The waring light kept coming on and the vehicle was in and out of the garage more times than I care to remember. The botom line was the garage couldn't trace what was causing the fault and gave me a replacement vehicle.

Well I have had my new car for just four weeks and guess what, the engine management light came on on Fiday and went off again on Sunday. This isn't the only problem with the car. The air con has never worked and nearly every time I pull away in first gear and lift the clutch pedal up, I get a horrible clunck coming through the pedal as if something has hit the underneath of the car. Last but not least when I look into the boot of the car on the left hand side near to a shelf area there are two wires coming out the plastic fascia and terminated with some sort of connector.

Am I just unlucky or are there problems with the Roomster. I am really piddled off with this and it has taken the shine off what I think is a great wee car.

Keep on at your garage , this is unnaceptable in a new car! I hope you can get it sorted.

Not heard much about Roomster problems, it's still fairly early days.

I wish you well with your issues.

I've had quite a few trips in roomsters and had them for probably about 2 weeks in total and never seen these problems. That isn't saying they are not common problems but not ones I have seen in that short time.

Regardless of whether the problem is common or not, it isn't acceptable on a new car and I would personally inform the dealer in writing that you are going to return the car to them and reject it if the problems are not rectified to your satisfaction within a time you consider reasonable.

Trading standards etc would probably be a good place to look to for advice on this

Obviously don't go in all guns blazing as it is easier with the dealer on your side than against you.

I suppose this is the problem with buying new models such as the Roomster and the new Fabia.

I bought a new Fabia in 2000 and had problems with the boot lock and fuel release a lot. Skoda later changed the mechanisms as a result of this problem.

It worries me that they use us, as in their customers as guinea pigs to find these faults for them to rectify?

Surely, their so called rigorous testing sorts out most of these problems, but unfortunately there are people like you that seem to suffer.

But, as mentioned above do keep on at the garage, no matter how annoying or embarrassing as it may feel.

At the end of the day you've spent a lot of money on something that in theory should be expected to be faultless.

Paul:)

I am sorry to hear of your problems with the Roomsters, to get two like this is either VERY unlucky or your dealer is not doing the PDI properly.

I would now contact Skoda direct informing them of your displeasure, I am sure they would be interested.

Good luck and try to keep the faith !

Hi Everyone

thanks for your support. The car got picked up today by the dealership in Edinburgh. I later got a phone call from the managing director to explain things to me. The fault with the Engine Management warning light was down to the car not having the correct software update. Apparently when I had my first Roomster and the warning light kept on coming on then going out again and the fault couldn't be traced was down to this software problem. They didn't realise it at the time and when they had worked out what the problem was I was being handed my 2nd Roomster. When the new car arrived the Managing director asked Skoda if the car had the new software update and was assured it had been done. He even asked his head engineer who told him it had been done. Guess what it hadn't been done. The Managing Director was not happy at his staff and was extremely apologetic. I'm just glad its hopefully fixed.

The Air con fault was down to something not being pressurised and that has been rectified. Again the MD wasn't happy a car had left his showroom in that state.

The clunk on the clutch foot pedal can be fixed by replacing a cylinder head gasket or something like that. You can tell I know nothing about cars. This has to be ordered in and it will be replaced then.

Last but not least the two wires coming out the body work is the fuse for the towbar that Skoda fitted and allows me easy access to replace the fuse shoud I have too.

All in all I am impressed with how the MD handled the situation and his help to resolve the problems. I just wish they had been checked properly in the first place.

It worries me that they use us, as in their customers as guinea pigs to find these faults for them to rectify?

It's funny you should say that , the last time I was in the garage that I bought my Fabia from (ex Skoda dealer) the salesman was telling me about all the warranty work they had to do to the 1st Mk 1 Fabias when they came out , he said that it felt like the VW Group was using Skoda (and Skoda owners) as guinea pigs for new models in the VW range (I suppose he meant the Polo). Maybe that will be the case again with the Mk2 Fab and Roomi?

Did you ask for free servicing or any other form of compensation for your troubles.

...or a ltd edition vRS :P :P

I bought a new Toyota Auris in May. It also is a brand new model as a replacement for the Corolla. To date no problems.

I bought a new Toyota Auris in May. It also is a brand new model as a replacement for the Corolla. To date no problems.

I bet bertiebubble will be really pleased to hear that helpful bit of news, superskib!

bertiebubble - you must get SUK Technical involved as quickly as possible and do not let them fob you off. Time bound the fix period and if push comes to shove, threaten to reject it as not being fit for purpose.

Num

sorry to hear of your problems but gald to hear its been fixed

Ive had my 1.4 TDI roomster 2 now for a few months and its been almost problem free

I did have to take it back as the bolt holing the door in place became a little loose

but they tightened it up in seconds and couldnt apologise enough

I have found its got better the more Ive driven it.

The engine has gota little quieter and its just coming up to 2000 miles & the MPG is better - not sure if its me driving it better or the engine needing time to settle in

its usually getting 56mpg around the doors & better on the easy roads

I have been told that the roomster is Skoda's first own brand car rather than VW bits. As it is a brand new model I would expect the feedback from customers would be essential in its developement

cheers

G

With the clutch problem have a look at the clutch hydraulic pipe where it is attached to the body, just behind the gearbox. It is held in place by a plastic clip & on ours it became unattached, when you press the clutch pedal the metal pipe flexes causing a clunk. To cure it we pushed the pipe back in to the clip & secured with a cable tie, not had a problem since.

I suppose this is the problem with buying new models such as the Roomster and the new Fabia.

It worries me that they use us, as in their customers as guinea pigs to find these faults for them to rectify?

Paul:)

As both the models are released in Europe before they come to the UK.

You would expect by the time they come to these shore's all problems and niggle would have been sorted.

pete