Even the smallest task is beyond White Dove. I rang to order some touch up paint. Was told someone would ring me back. I rang again later that afternoon; told the same. They never rang back. Customer service is shocking - I really hope that Skoda UK soon take notice as Cardiff deserves better.
I would drive to England if they were the only dealership in South Wales, see my sig for the hell i'm going through with them. They're incompetent, rude and lack any form of Customer Service skills. How they remain a Skoda dealership is beyond me, I thought skoda expected a certain level of service that they're clearly unable to give. Capitol Skoda in Newport however is a different kettle of fish and in a completely different league. People who buy cars from White Dove end up going to Capitol to get them fixed like I've tried to.
Edited by adamc260, 20 November 2011 - 10:09.