Nosnehm

DAMN and I thought I was eventually getting somewhere. It beggars belief.

The response from you re: HBA is encouraging. Lets hope they move that forward also.

Agree entirely with above. I have just received call from Skoda Customer Care asking for details of my numerous issues (despite having reported them on 8th Dec!!) but guy said let me have the list with screen shots etc and he would look at them with a view to rectification. Maybe we are starting to get somewhere at long last? Also speaking a a very helpful tech guy at my supplying dealership he confirmed that the following issues should be rectified by the replacement of the DSG Gear Control Lever: 1: Front assist, intermittently ‘not available’ 2: Rear traffic assist, intermittently not available 3: 3:

Is there any certainty that their server will manage to handle all the recent Faults traffic under the various heading on this site? The software is a disaster!!!!

Hi Matmacka, Not as yet but I guess it is something else to look forward to!!! I really am beginning to regret being taken in by the launch blurb - Innovative connectivity and new assistance systems raise the comfort and safety of the brand's icon to an even higher level. Our previous 2016 model was far better technology wise, so sad as it is a good looking car and does drive well and the Voice Control lady still loves speaking to me without invitation.

Thanks - it's all very strange and certainly implies there is no version control evident!!

The problem is that whether it is a 20 or 70 plate is likely to be irrelevant as it is the build date/version which will define what is included but normally we could expect to be updated to the latest/best version surely.

When I asked the Service Advisor she just said that the Technician hadn't stated anything further and he had left!! I took it to be the Indicator Switch multi selector but who lnows?

Totally agree with you we had a 2013 Elegance and then a 2016 SE L both with standard lighting and both with HBA which along with everything else worked perfectly for the duration of our ownership without any issues whatsoever. I would also suggest that it should be available as standard on the Mk4 version or is it just another omission by Skoda. Put it all together this version is by far not the complete package and certainly not up to the standard in the marketing blurb!!! Very disappointing so far especially as Skoda are not showing any evidence of taking ownership of our issues with a view to rectification. Surely this site is closely monitored by their Customer Services?

Interestingly on mine the details Display Unit Hardware & Software as 'Unknown' !!!!!!

I agree with BigPauly37 as regards to the version of software as per photo attached but with regard to the Ambient Lighting, this has been present, I can remember going through the various options and settling for Skoda as opposed to other variations on offer.

Re KPH/MPH see that separate topic on Skoda Octavia Mk IV (2020 >r.

Hi Guys, Finally got the car back and the frustration continues - all issues are still outstanding however my fault list is endorsed as below: 1. Front assist, intermittently ‘not available’. Solved by selector lever. Currently on back order – customer to be contacted on arrival of part. 2. Rear traffic assist, intermittently not available. Solved by selector lever. 3. KPH/MPH, unable to select distance/miles. Request put through to Skoda in order to resolve this issue. Awaiting response, hoping to hear before return visit. 4. High beam assist not listed in setting to select. Not fitted. 5. Lock/unlock not available. Solved by selector lever. 6. Voice control having a mind of its own and asking for clarity. Not showing fault at time of test. Customer to monitor, further investigation on return visit if issue persists. 7. Interior Ambient Light pack not there. LED interior light pack is available on the vehicle in the settings, happy to show customer on return visit. (Yes but it was the Ambient Light pack I referred to). 8. Clock displayed in top centre of dash in Skoda marketing images. Not available for this model. Marketing images may have been concept images that are not available. 9. Please ensure that Skoda connect is available as it does not appear to be able to access the internet. Displays options to purchase a plan, model should come with 12 months access. Solved by selector lever. Purchasing a plan comes when trying to turn the vehicle into its own hotspot. 10. Vibration from between screen + glovebox. Mostly when rolling/slow moving, around 10mph. Not present at time of road test. Being investigated further on return visit. So I am awaiting the arrival and fitting the the magic Selector Lever said to resolve 4 of the above issues. Interestingly I now learn that the High Beam Assist is not available without the Full Matrix LED Headlights - very disappointing. I would be very interested if any of you have the High Beam Assist without the Full Matrix LED Headlights. Hope this is of interest to other owners trying to get their faults sorted. Sorry about the formatting this site obviously doesn't like pasting in data. Cheers

Thanks for that, it is the same update they did on mine over 1/2 Dec and likewise very disappointed as it failed to address any of my issues. Front Assist, Rear Traffic Assist, KPH/MPH and now now High Beam Assist and last couple of days the Voice Control appears to have a mind of its own intermittently interrupting and asking for clarity! LED interior light pack not there, Just so frustrating. Car is in tomorrow for however long it takes hopefully to clear it up. Take care and stay safe.

Yes I appreciate that but having told them that I was aware of others with this fault as I said they said they were totally unaware of it and said they were recording it as a 'new issue for possible investigation but only after the car had been re-diagnosed by a Dealership!! Why can't they just get on with it. it really can't be that hard to write a line of code?

Thanks, that's interesting Skoda Customer Services say they are unaware of this fault!! Amazing!

Fortunately ours hasn't got that bad yet but it has developed a new fault the High Beam Assist is not available!! Car booked back into Dealership on 15th for further investigation. Will keep site updated but so far not at all impressed with the technology of this new model.

Many thanks, mine was in on 1st Dec when it was updated with the package of measures ( 97EQ) which were apparently supposed to have corrected these faults - however I am still getting the same issues with intermittent regularity. Dealership promised to speak to Skoda UK - still await result.

Hi again everyone, Just to update you I have received the following information from Skoda: We are aware of some cases on vehicles with Columbus navigation where imperial scale cannot be selected. The cause is currently under investigation so I'm afraid I can't tell you when an update will be available but as soon as more information is received this will be released in Technical product information. I haven't heard more from Skoda regarding the Front Assist / Rear Traffic Assist currently not available but guess it will transpire to be a similar issue. Obviously the more of us who report it then the more likely we will obtain a resolution. Please ensure your Dealership escalates it to Skoda UK Tech.

Further to my last my wife's just got back with the car and the other faults Front Assist and Rear Traffic Assist - Not available. Certainly most unimpressed.

Sadly disappointed it was in for a day and half - I still have the kg > miles issue but haven't had a Front Assist or Rea Traffic Assist not available - yet! Back to Skoda! ~ Not best impressed,

If it helps I understand that the package of measures ( 97EQ) was released for your vehicle on the 25th of November.

Further to my last I was told that there was a major software release dated 25-11-20 which should help.

Hi ELSUSSETTER Thanks, I also heard from Skoda today, our car requires 9 updates which they think should cure the problems. Booked in for Tuesday next 1 Dec 20 so will update you all when I get it back.