JamesK

The dealer commented to me yesterday that there is now more than 1 TPI out which mandates upgrading the infotainment to 1941. He said the list of published bugs for 1896 is pretty extensive (which most of us know).

My dealer is also aware of this. When I took my car in they asked if I had updated or tried to update to 1941 myself, as they are aware of some users doing this. Apparently when you do it yourself it generates fault codes, which need to be cleared. They went on to say if your car goes back to a dealer for subsequent work it will show up that an update has been applied in a "non-standard" way. If Skoda want to stop this happening, then push 1941 OTA to all vehicles so users don't get so fed up with their infotainment constantly restarting that they resort to taking the risk of doing it themselves.

My 2021 car has had all of the issues mentioned above. They have gradually been solved. Two months ago the climate SYNC issue was fixed, and it's in today having the 1941 infotainment upgrade applied. I've had a 2023 Octavia as a loan vehicle several times this year. In some cases I had the car for a few weeks at a time and it had no issues at all. I have even used it as an example to the dealer, as it had no issues with the climate sync, infotainment restarting, etc. I said to the dealer "whatever software is running on the loan car, can you please install on mine". So I would say you would be fine in a 2023 car.

I'm just done with the car now to be honest. I think I worked out that I'd driven 740 miles going back and forth to the dealer. Skoda UK just don't care either. Complete lack of interest. The Executive Office are just not interested.

I'm sorry I don't. All I was told was that I was one of the first customers to trial a new software update package which was designed to address a lot of the known issues with the car. They did comment the update to fix the climate sync did require a software update on the AC controller (which would make sense). The update did fix pretty much everything except the Infotainment crashing. it's back in today for them to hopefully fix the Infotainment, when I pick it up in the next day or so I will try and find out what update they applied to fix the climate sync issue, and if there's a specific number related to it. I think I'm now on my 14th visit to the dealer for them to try and resolve all the software issues on my car.

There's a separate software update that the Skoda dealers can apply which fixes the climate sync issue. My car had this applied a few weeks ago and SYNC works fine now. My car is going back next week for the 1941 infotainment update to be applied (hopefully)

My car is going back into the local dealer for them to 'investigate' the constant reboot issue. Is TPI2069590-2 the correct item I need to be quoting for them to update my car? It went in a few weeks ago, they'd claimed they had fixed it, but but hadn't. So I now think I need to be more specific on what they need to look at and apply.

It seems Skoda Technical have been taking more of an interest in these ongoing issues lately. My car was with them for 3 weeks in January as they wanted to use my vehicle to fully understand the issues and work out a plan to resolve them going forward for other Octavia owners. I've not had any SOS issues or the "Loading Settings..." issue since. I also had a problem where I couldn't set myself as the primary user of the vehicle. That was also resolved. I found getting photos or videos of the issues occurring (where possible) really helped the dealer troubleshoot an issue and prove their case with Skoda Technical. I notice your location is Hertfordshire... I've been using Marshall Skoda in Letchworth and they have been good.

I'm getting the same message. I tried logging out and logging in again, but made no difference.

The concern I have is that my wife's drive to work involves a 1.5 mile drive to drop my son off at his school, and then another 2 miles to her work, and then the same in the evening. I think in the long term if we don't get the additional long runs that it may cause a problem if we look at the diesel. Are there any issues with higher mileage 1.0 petrols? I've seen a few with 60-80k miles on them at not too ridiculous prices, and some with much higher mileage, but would probably avoid those, even though our mileage will probably be quite low.

Absolutely agree, but I was thinking that if everything was deployed OTA, then sooner or later the infotainment would be in line for an upgrade, so I'd expect to see this version change as well at some point.

In theory, those of us now on 1896.... should we receive an OTA update to 1900?

My car is mostly ok since the 1896 update. However, normally at least once a week the infotainment system will crash and restart shortly after starting the car. When that happens I get a load of errors on the display similar to what you have. As soon as the infotainment has restarted all the errors are gone. As @AllanDJ says it seems they've never properly sorted the issues out. That being said I had a 2023 Octavia as a loan vehicle a few weeks ago, and didn't have a single issue with it in the week I had it. Maybe I got lucky, or maybe they've resolved the issues on newer cars and are not so interested in rectifying older cars. I have found it can help if you can take photos of the errors that get displayed, and pass them onto the dealer. I've had at least one issue the dealer couldn't replicate so didn't think existed as they couldn't replicate. When I sent them photos and a video of it occurring they couldn't ignore it.

Yes, a lot of the 1.6 diesels are high mileage, so it would make sense that their previous owners may have been for taxi use. I think I will avoid the diesel and look to get the 1.0 or 1.5 petrol. We was going to get a small hatchback, but with the boot requirements, and for not a lot more money you can get an Octavia Estate we thought that would probably make the most sense. My wife was looking at things like 19 plate Hyundai i10/Kia Piccanto, and when you look at the prices they are selling for these days, you can get a 19 plate Octavia - but most with higher mileage.

We was originally going to purchase a small hatchback for my wife to drive as her mileage really isn’t huge. However our young 2 sons now have bikes that don’t fit in the back of my hatchback Octavia without wheel removal or seats going down. As the seats can’t go down with them in the car, we have to remove wheels. Getting the wheels off is easy, it’s getting them is a real pain. I think we’d probably do a maximum of 5,000 miles a year. I imagine some of the family stuff we currently do in my Octavia would be transferred to the Estate car. Their seems to be a lot of the 1.6 diesels on Auto Trader at good prices, it if it’s going to potentially give us problems if we don’t do the mileage, then I’ll look at the Petrol.

Hi All, I'm thinking about getting an Octavia Estate. As my wife would be the main user, she would be mainly doing short journeys during a lot of the week, with possibly longer runs at the weekend. I've seen quite a few 1.6 diesels for sale... given the main type of driving of the car, would getting the diesel be a bad idea? Should I be looking at the 1.0 petrol instead?

No they didn’t, which is becoming usual. Apparently they were hoping for a response by yesterday lunchtime, and didn’t get one. When they do it’ll need booking in again… 13th visit in a year for software issues to be not fixed or partially fixed. I’ve got an open case with the Executive Office, but that doesn’t seem to be getting any faster progress.

I got my Octavia back from the dealer today, with the Climate Sync feature still not fixed. Apparently they've reported the issue to Skoda Technical and haven't had a response. But because the dealer need their loan car back I've had to pick mine up, and book in again when Skoda Technical get back to them. I honestly give up at times with this car.

Take a look at this link here: https://eastyorkshireretrofits.co.uk/collections/skoda-octavia-iv-2021/products/octavia-iv-reversing-camera I found out about this from the company posting about it on this forum: I would be really tempted to have it done to my Octavia if there weren't so far away from me!

I seem to recall if you can't make yourself the primary user of the vehicle other features are not available, such as the Shop on the infotainment screen. Plus from a security perspective you really want to get yourself registered as the primary user. Skoda Technical shouldn't play dumb on this, as they do now have a documented procedure for fixing and hopefully completely resolving the issue. I wasn't complaining too much at being without my Octavia for 3 weeks as they gave me a really nice Superb to drive around in while it was away.

Hi All, Does anyone know if Virtual Cockpit has changed or updated on newer Octavia's? I was in the local dealer this morning, and they had a vRS in the showroom which had the display of the map in the background with the circular speedometer and rev counter in front. Unless I'm being stupid, I cannot configure the virtual cockpit on my 2020 SE L to be like this. For me it's either the nav screen with the speedometer underneath the map, or it's the circular rev counter and speedometer with a background picture/pattern. It doesn't seem possible to have the map as the background. I've attached a few pictures...

Yes, I've been using this work-around too. As my car is in the dealer this week I've asked them to look at the issue again. On the 72 plate Octavia SE I'm driving this week the SYNC feature is working fine and getting retained, and that vehicle is running 1898 software.

I had exactly this issue on my car. It needed to go back into the dealer for the issue to be fixed, and it took them the best part of 3 weeks to resolve. Apparently Skoda UK Technical wanted to use my car as a guinea pig to understand why so many "early" variants of the car were having this kind of issue. In the end I think they came up with a process which involves completely re-coding the vehicle and setting it up again for the first time. Whether this process has been published for others dealers to follow I don't know. However, apart from the climate SYNC bug everything on the car now works as it should. It's just a shame it took 12 visits to the dealer and over a year to sort out!

Mine went back in December and it was finally sorted. However, a new problem developed where nobody could become the primary user of the vehicle. So it went back for 3 weeks, while Skoda Technical apparently used my car as “test” vehicle to understand why early build cars are having so many issues. Since I’ve had it back it’s been completely fine, apart from climate control SYNC feature not being retained after a stop and start of the car.

My car has now been in three times for various faults to be fixed. Most of them seem to be fixed after the 1896 software update. Some are not fixed, and some new ones have been created. A few months ago I sent an e-mail to the Skoda UK CEO, Matthew Bowden. I got a response within a day to say that he was unhappy with the issues I was experiencing and was asking his "Executive Team" to investigate as a matter of priority. My experience of the Executive Team is that they are not interested in the faults with the vehicle. They are only interested in the dealer experience. They insist that they have no line of communication with any technical department within Skoda UK, and it is only the dealer technicians who can talk with the Skoda UK technical department. I commented that I was fed up with recurring issues not being fixed and having repeat trips to my nearest dealer. The response back has been "All Retailer’s are able to utilise a technical communication platform where they can liaise directly with Technicians and escalate your issue to the correct level of Technical expertise. I will of course request that the correct technical escalation platforms are utilised if required to ensure the retailer are doing everything they can to repair your vehicle to the best possible standard". Of course after the most recent visit I found some issues had not been fixed, new ones created - so it means yet another trip to the dealer. The aftersales manager commented to me that they are having a lot of Octavia's in with exactly the same issues I have been experiencing. If you multiply that by the number of dealers, and all those dealers contacting Skoda for advice I do not believe for a minute Skoda's technical department are not seeing a bigger issue here. It seems very strange that each dealer seems to be getting different advice from Skoda.