Virgin Customer Services + their engineer have failed to find a solution to my prob. Can anyone here suggest anything?

ADSL broadband upgraded by Virign 2 weeks ago. For 1st week virtually impossible to login with code 721 (the remote computer did not respond) displayed after 30 secs of 'verifying user name and password'.

For past week I can only login between roughly 8am and 3 pm, rest of the day and night as per first week ie 'remote computer did not respond'.

Thomson Speedtouch drivers have been reinstalled, there's no time clock with other electrical equipment nearby and no router - straight from modem to phone wall point.

1st PC is on Vista Home Premium and 2nd PC has XP - both have the same connection prob.

Only 1 attempt in about 100 results in a connection between 3pm and 8 am but that cuts out after a few seconds and indicates 'local restricted' and unable to connect to internet.

Any ideas more than welcome as this is having to be posted on a dial-up connection at 44kps at 4p a minute! :eek:

Thanks in advance.

Faulty modem, dodgy line, weak signal could be anything.

Faulty modem, dodgy line, weak signal could be anything.

Thanks. But why is it ok between 8 am and 3 pm and not for the rest of the day? You could almost set your watch to when it is going to disconnect in the afternoon and when you can start trying to reconnect the next morning.

This Virgin upgrade seems to be causing all sorts of probs around the country - Cust Services told me they are currently getting 600 complaints per day!

does it stay connected once you are connected.

Maybe its noise coming through from someones heating system. Does not have to yours, it could be your neighbours.

This is a very long shot. Are there any other phone extensions near something with a timer?

If you can, disconnect all extensions, if you have an NTE5, drop off the faceplate and connect the modem to the socket behind.

Having said that, I had to give up with DSL at my Mom's house- even after rewiring all the extensions it wouldn't work.

Detached house and 20 yards separate us from neighbours. Central heating is on and off throughout day - this is the only thing on a time clock. Nearest street light is 30 yards away (Virgin's query!) and no, I don't have the Xmas lights up yet!

It's almost as if something is being switched off at the exchange(?) but Virgin say traffic management shouldn't cause such a condition.

Keep the ideas coming!

ADD EXTRA INFO. I've been on same broadband for a couple of years and the only rare prob is beibng disconnected and having to reboot.

This prob started the day Virgin emailed to say they had upgraded some of their equipment.

Edited 6 November, 200817 yr by westerdam2

Whilst you are unable to connect, whats the sound quality like on a normal phone. Preferably one plugged into the same extension socket as the modem.

Whilst you are unable to connect, whats the sound quality like on a normal phone. Preferably one plugged into the same extension socket as the modem.

It'sa cordless phone in the same socket (via adsl filter). Quality fine at all times.

Any quiet calls as unknown or international?

If so, one of your filters has gone. In-laws had something very similar, except the other way round. Connect off peak, during peak hours they couldnt connect.

Any quiet calls as unknown or international?

If so, one of your filters has gone. In-laws had something very similar, except the other way round. Connect off peak, during peak hours they couldnt connect.

Thanks for that. No calls as such but I'll treat myself to a new filter tomorrow

Just a quick update. Got 2 new filters (£25 :eek:) but no difference. Another 55 minutes on the Helpline to Virgin and guess what? They've discovered that I've been wrongly connected at their end during the upgrade 14 days ago!

Good news is they hope to have it sorted by the end of the weekend as this dial-up at 44 kps is driving me to despair!

Thanks to all for your ideas and interest.