I am seriously considering threatening rejection of my superb. I have lots of glitches, which i think might be connected, and i am concerned for the future of the car.

Electric seats are still not working despite 2 visits to the dealer. Interior footwell lights have gone to 5% of their max intensity, folding mirrors stopped working for a week then started again, menu option appeard on maxi dot for 30 mins then went away again, alarm keeps going off when its frosty (dealer says they have reduced sensitivity but its still going off)

I think it need and NEW ECU . Can i push the dealer to do this . I dont want to have to keep going back with little issues all the time ? dealer says they are waiting for skoda tech to give them guidance. That was 9 days ago.

dont i have to give them 3 attempts to solve the faults ? well they have had 2 attempts at the seat and one attempt at the alarm. the other issues are a myster as they come and go. They say the computer is showing no faults - clearly there are faults. I dont want the inconvenience of spending my life at the dealers getting things sorted. I worry what happens in 3 yrs when warranty runs out ?

any advice welcomed please (might not respond for a week as off skiing in the morning !!! yipee !!)

No experience myself but try reading Honestjohn: Frequently Asked Questions

:eek:

I'd say that's pretty close!

I'm guessing you've bought a pup......

Generally Jonathon rejection only becomes a real possibility after the dealer says he isn't going to help anymore, sadly you seem to be getting what is known as early adopter/beta tester syndrome, best advice I can offer right now is to drop in a VW dealer and ask if any of the faults are common on Golf's and Passat's, this way VW might have the solutions, iirc them and Skoda don't talk when it comes to faults in the ranges, if you still feel you need to reject the car, there are two avenues to get things rolling, 1 - if you have car finance, not a bank loan on it, you contact them, and they will send a field engineer out to confirm faults, or 2 - Go to a solicitor who can advise you what to do and what to write.

As far as I know rejection process involves writing a letter to the dealer stating the reasons for rejection and returning the car to them at the same time, then iirc you put in a small claims claim, the car then sits at the dealer until a court hearing is arranged, this can take 6 mths btw, and if the court rules in your favour you get your money back, be warned though the ruling normally only goes your way if the car is proven to be not fit for purpose, there's a lot of grey area here, the dealer can say the car gets you from A to B and therefore is fit, if you do do it, you must keep up any payment's on the car also, as the dispute is between you and the dealer, not the lender, hth.

Sorry to hear of your Superb woes and hope they can be resolved swiftly by the dealer/SUK.

Your issues sound to be with the convenience side of things so a new ECU isn't really going to help.

It would do no harm to put a letter into the dealer stating your intention to reject, citing that you feel that you have allowed them full and reasonable time to fix the problems (assuming you have of course).

This may well become critical if you pursue things later, having an early tow in the water is advisable.

You will probably also find that SUK will drop it like a bad habit and pass all responsibility to the dealer, ultimately this is correct as your contract is with the supplying dealer and not SUK. This is what Kerry found when he tried to reject his Fabia vRS a couple of years ago.

Your issues sound to be with the convenience side of things so a new ECU isn't really going to help...

:iagree:

Given that you have a number of problems all related to the central convenience unit, I am surprised that they haven't changed it. If they haven't you might want to suggest it to SUK. I am always cautious in suggesting a faulty CCU (it usually isn't) but in this case I think it is.

You have quite clearly lost confidence in the current dealer. I suggest you ask SUK to refer you to another with a 'last chance or else' letter.

Unfortunately, it is difficult to get the car replaced in such circumstances.

If you bought the car on finance you should contact the finance company (even if it is VAG finance) who may be able put additional pressure on them.

You can threaten to take them to the small claims court and I have heard of one situation where a court order was issued to fix the problems within 14 days. Surprise! It got fixed.

You were good enough to comment when I rejected my car. All the suggestions I received are in the thread and it might be worth reviewing them.

I am not sure which particular approach made the dealer suddenly become

so co-operative but it is in there somewhere.

I wish you luck

The thread billhum refers to is

http://briskoda.net/superb-ii/superb-dsg-hill-hold/129346/

In the first six months you can reject the car and they have to prove the car they sold you was fit for purpose.

It obviously isn't so take advice from the CAB on the correct wording and get it in writing, with proof of receipt such as registered delivery to the dealer.

Your contract is with them and you don't have to accept a car if it's defective, which this obviously is.

2 attempts to fix it, is IMHO reasonable chance to fix it, which they are so far unable to do.

My point.... Yep Reject it.

In the first six months you can reject the car and they have to prove the car they sold you was fit for purpose.

I'm not entirely sure, but I think this is total ********.

Feel for you mate. I know how excited you were about getting it. Good luck in getting it sorted.

Some useful reading....

http://www.smmt.co.uk/consumeraffairs/leaflet.pdf

Buying a New Car: Your Rights - Consumer Rights Expert (UK)

BBC - X-Ray X-Guide - I'm having trouble with my car - what can I do?

Sounds similar to the electrical gremlins I had with one of the first Octavia 4x4s. After months of the dealer trying things, Skoda Techncial got involved, and quickly traced it to the earthing strap between the fuse box and main electronics module. Certainly asking the dealer to call Skoda Techncial.

thanks for your comments. I have been away on holiday for a week skiing with the family hence the reason I have not replied.

I am going to call my local dealer tomorrow to give them chance to have a look at the car again. I am going to suggest they investigate replacing the ECU that controls the convenience functions. The flippin alarm went off again last night. Its really annoying, WE even had the interior sensors deactivated jsut in case. it seems to go off when the outside temp is below freezing. I wonder ho many times it went off in the airport car park !!! (car started OK when i picked it up so cant have gone off that many times).

Problem with rejection is that we then end up in a stressful situation and potentially dont have the car whilst it is going on. We cant really do this as we need the car for work. also we waited 3 months to get the dam thing !!! I have emailed the supplying dealer telling them all the issues and the fact that unless i can get them sorted i will consider rejection. I have kept them informed all the way and have done it via email so i have a record.

I do want to get things sorted really as i dont think i can cope with the stress of waiting for another car.

I have leart a lesson though - buy from my local dealer next time. Its not that Allams are bad - far from it. its just they are 200 miles away and it gets tricky in a situation like this. My local dealer are not being difficult but they havent managed to solve the problems.

The SUK man said to me try another set of eyes, could just be the dealer you use is hopeless.

i have thought about that but to be honest it does seem like they are doing their best. they have been in touch with skoda tech for advice and are having the car in again next week - they are going to relay some tech info to skoda who will help them try and solve the issue. Failing that I will go to another dealer. I spoke to the supplying dealer today and they want the opportunity to look at the car if my local dealer cant do it. This is not ideal as they are 200 miles away !! I might try the "2nd pair of eyes approach" with the deler who is only 30 miles away

Allams are a site partner are they not?

Have you tried contacting the member here?

Electrics failing in cold weather was one sign of the earthing strop being faulty.

Allams are a site partner are they not?

Have you tried contacting the member here?

yes. I am in regular dialogue with james and his sales manager. I dont have any issues with them other than the fact they are 200 miles from me !! somehow chasing the best deal is turning into a bad decision !!

My local dealer are having the car next week to try and solver the issues. If they cant then i think long trip down south will be required.

i do want to get the issues solved and they are not stopping me driving the car. Its just annoying that the alarm keeps going off and the memory seat is not working. takes the shine of when you have shelled out for a new car. I am nervous as there are one or two fualts that seem to have rectified themselves, which is good but a little odd.

Just an idea Jonathon regarding the alarm, I wonder if there's an air leak into the car and the sensor is thinking the window is out, try leaving it with the heater on recirculation when parked, and also close the vents, if this stops it it's got to be an over sensitive setting to the alarm, other than that it's getting in through a panel gap somewhere, anyway give it a go, might at least help pinpoint it.

Just an idea Jonathon regarding the alarm, I wonder if there's an air leak into the car and the sensor is thinking the window is out, try leaving it with the heater on recirculation when parked, and also close the vents, if this stops it it's got to be an over sensitive setting to the alarm, other than that it's getting in through a panel gap somewhere, anyway give it a go, might at least help pinpoint it.

I have to say based on recent experiences with the Fabia and Octavia panel gaps and air/water leaks still seem to be a bugbear back to the bad old days of Skoda so you could well be onto something

The old joke was "How do the test the door seals on a Skoda?? They leave a cat in the car overnight , if it is still there in the morning its ok" :)

Bearing in mind the water issues with my mums Fabia rear doors and the terrible wind noise we had with our early Octy 2 due to poor window fitment there could be a trend here

Just an idea Jonathon regarding the alarm, I wonder if there's an air leak into the car and the sensor is thinking the window is out, try leaving it with the heater on recirculation when parked, and also close the vents, if this stops it it's got to be an over sensitive setting to the alarm, other than that it's getting in through a panel gap somewhere, anyway give it a go, might at least help pinpoint it.

My car alarm went off between 8 and 9pm last night. When I went out to the car this morning I could see there had been a cat on the bonnet looking for somewhere warm to settle down.

thing is - it went off the other night when the interior sensors were de-activated so that woudl suggest its nothing to do with an airleak.

In 6 yrs of audi and VW ownership we have never had an alarm go off (not even when my stereo was nicked but that is becuase i left the doors unlocked as well !! whoops !)