I've had my RS for almost a year now.

Bought from a dealer with 34,000miles on the clock.

The dealer told me it had just been serviced by them and the service book is stamped up to show this.

However, I've been keeping an eye on my oil level and decided i needed to get a litre bottle to top it up as it was getting low. I thought i'd phone the dealer just to check that they'd put long-life oil in it to make sure i was buying the right stuff.

Quote from the service desk "umm, we never serviced it, only carried out a 120 point check"

You what?

That would mean with the car now on 54,000 (service light came on this morning), it hasn't been serviced since 18,000 miles.

Thats 36,000miles on the same engine oil! :eek:

It's booked in for a proper service now in 2 weeks time, but is there anything i should be looking out for/checking if it really hasn't had a service for so long?

I'm going to be having words with Skoda customer service!!

Simon, is your car set on fixed or variable service? Do you know for sure?

A question for the techies: is it possible via vas1551 or other to determine the date of the last "service reset" action?

If the dealer had told you "it had just been serviced", they should have a job sheet. You could kindly ask for this if they didn't give it to you. But I guess if they're really twisted, you wouldn't have any guarantee it's the genuine service sheet :(

If the car is set on annual servicing i.e. variable has been ditched and you can put in "cheaper" oil, that would make sense because it's a year since you've bought the car - in which case it should have had an oil change before you picked it up.

If the car is set on variable, maybe it's taken this long, i.e. since the 18k variable service for the car to decide it needs a new service. This could make sense and would be inline with the dealer just carrying out a check and not a full service 'cos the car didn't ask for one.

Dunno if that logic makes sense. No doubt proper vRS drivers will comment on oil they use for 1.8T and the servicing intervals they've been getting. I can't comment from experience being a fake / poor man's vRS owner

Edited to add it could be genuinely on variable and is just asking for a service now. We all know you drive like a granny

"Name and shame" em....mine is due a 40k service so if it's Jacksons....bye, bye.

"Name and shame" em....mine is due a 40k service so if it's Jacksons....bye, bye.

No the car was bought from Fish Brothers in Swindon.

And from dealings i've had with them in the past i certainly wouldn't want to return there!

The cars booked in with Jacksons in a couple of weeks.

It's definately on variable servicing, and i think the average servicing range others are getting is 18-20,000 miles. This would tie-up with the dealer re-setting the service interval light.

Job sheet I asked for, but was told i couldn't see it!

What annoys me is that the service book is stamped and all the boxes ticked e.g. brake fluid changed, but it looks like i now can't trust any of this :confused:

If it ain't broken don't fix it. Servicing is the biggest rip off ever invented. Sel a car and then tell the owner that if they don't regularily book it into a franchised dealer to have work done on it regardless of wether it is functioning perfectly correctly or not, then you won't have warranty and the car will some how mysteriously stop functioning!

Bought my car from Fish Brothers in Swindon as well, used them a couple of times for the warranty work and can safely say never again.

Servicing I've decided to do myself from now on..... at least this way I know it's been done right.

What did they do wrong? Where do I start?

Can anyone tell me why it takes 9 hours to remove an air conditioning compressor?

Why it takes 8 hours to replace a radiator mount?

Why would it take a full day to replace a turbo pipe it took me 5 minutes to do?

Why variable servicing is set at a minimum of 15k/1 year and a maximum of 15k/1 year?

Why do I know more about the car than they do (and I've had it less than a year)?

On the whole not impressed with them at all and will never use them again except to buy parts from and fit myself.

My only advice to people who use them is don't.

Starting to sound like Jacksons will be getting another customer soon depending on where they are located.

I've had my RS for almost a year now.

Bought from a dealer with 34' date='000miles on the clock.

The dealer told me it had just been serviced by them and the service book is stamped up to show this.

However, I've been keeping an eye on my oil level and decided i needed to get a litre bottle to top it up as it was getting low. I thought i'd phone the dealer just to check that they'd put long-life oil in it to make sure i was buying the right stuff.

Quote from the service desk "umm, we never serviced it, only carried out a 120 point check"

You what?

That would mean with the car now on 54,000 (service light came on this morning), it hasn't been serviced since 18,000 miles.

Thats 36,000miles on the same engine oil! :eek:

It's booked in for a proper service now in 2 weeks time, but is there anything i should be looking out for/checking if it really hasn't had a service for so long?

I'm going to be having words with Skoda customer service!![/quote']

From the fact that they stamped your service book and later verbally told you that it had only received a pre sales multipoint check, I would be straight on to Skoda customer services to kick up a big fuss. 36k miles on the same oil and filter is not acceptable, are they doing this to people who take vehicle in for service? Interesting that the will not show you the job card / sheet.

Yes contact Skoda customer services, but also Trading Standards. If they were verbally telling you the truth, then what they have committed is fraud.

The service book being ticked/stamped should be a record of actual work carried out, not what they might be checking.

Yes contact Skoda customer services' date=' but also Trading Standards. If they were verbally telling you the truth, then what they have committed is fraud.

The service book being ticked/stamped should be a record of actual work carried out, not what they might be checking.[/quote']

seconded!

During your call, also mention they refused to give you a copy of the job sheet. That's IMHO of course, just plain ludicrous.