Same here, just had both front indicator's repaced, only one was misting up but the dealer did both so they would match

The Service Manager at my dealer had never seen one with internal cracks, let alone 2 on the same car.

My theory is that it was a combination of the dampness, the heat at Brunters last april, and the 140mph run down the back straight

This excuse of 'they all do that' on the subject of Headlight misting

amazes me as rightly pointed out a misted up headlight not only causes reduced light o/p and would fail a MOT but leaves water marks internally on the 'glass' I would also suspect it would leave marks on the reflector and bulb.

I have had no other car pre Leon and Octy that suffered from this..

The Leon had both headlights replaced, the second did not..

My Octy suffers and has internal water marks...

My old 1985 90 quattro with the Cibie lights had ventilation tubes. These did not suffer. My VW Passat ( 1999 ) also did not suffer ( plastic lens )

Also most new cars don't suffer even though most headlights are of a similar

design.....

Dazz..

I hope they put part of the tank of diesel they're offering in the courtesy car, my vRS has a full tank at the mo but the Fabia Comfort (poorly chosen name if ever there was one in my mind, based on the beaten up old nail I had) they supplied as a courtesy car today already had the reserve light on. Fortunately I was only taking it a few miles otherwise I would have had something else to screw at them for!!!

When I put my Octy vRS into my dealership (Newmarket Garage of Bannockburn) last week, I was given an Octy 2 TDI as a courtesy car. The receptionist checked what kind of car I was booking in and chose the courtesy car to suit

It was low on diesel, but apparently people given courtesy cars take the p1ss and never put fuel in them. :thumbdwn:

I put a fivers worth in

When Skoda did the 24hr test drive on the fabia it had a milage limit of 300. Some joker however returned it with 298.7 miles on the clock...

I know a couple of dealers who say such offers can be good, but sometimes people just want a new car to go to a wedding/funeral/girlfriends parents in a new car to impress!

General manager at Vindis phoned me back today. Said he had been on the phone to Skoda UK and after 3 and a half hours they agreed to replace the headlamp, but it's a 1-off, never to be repeated for anyone else in the world ever kind of deal. And the car is going in Weds eve as planned. I'm not getting too hopeful just yet, I'll leave that until I have confirmation that it's all done and dusted...

Not had a bad experience exactly - but my dealer wanted to charge me

Not had a bad experience exactly - but my dealer wanted to charge me

General manager at Vindis phoned me back today. Said he had been on the phone to Skoda UK and after 3 and a half hours they agreed to replace the headlamp, but it's a 1-off, never to be repeated for anyone else in the world ever kind of deal. And the car is going in Weds eve as planned. I'm not getting too hopeful just yet, I'll leave that until I have confirmation that it's all done and dusted...

My Heart BLEEDS... One off rubbish... Others on here have had headlights and indicators replaced under warranty...

cheers

Dazz

I looked at the warranty posted on here, and it states as far as lighting is concerned, CONSUMABLES aren't covered (e.g. bulbs) or parts that could be considered to have perished due to normal wear and tear. Surely they'd have a hard time stating that the seals on a headlamp unit had failed due to "normal wear and tear" on a 10 week old car?!?!?!?!

OK, I'm really ****ed off now.

So Friday afternoon I get a call saying the car's all fixed and I can collect it saturday morning. Then at 7pm Friday I get another call saying it's not ready - Skoda UK apparently supplied the wrong immobiliser code so when they punched this into the new dash cluster it locked it and they have to order another cluster.

I was going into Cambridge anyway on Saturday so I dropped into the dealer anyway to see if the other things had been fixed. Better safe than sorry going on past experience, you know...

Strangely even though they weren't expecting me the car was on the forecourt. I got in it, had a play, dash not fixed as expected, neither was rattle on the gearstick (which I was told on the phone was sorted), but the brakes no longer creak, the headlamp was replaced and the stero was fitted. Sounded lovely for the couple of minutes use I got out of it...

So I left there on the understanding that I'd receive a call today to update on the expected time I'd have the car back. And this morning "Vindis Skoda" flashes up on my mobile and I think "result, sorted already"...

"Terribly sorry, your car has been broken into inside our secure compound over the weekend. All of your stereo equipment is gone, plus they smashed a rear window to do it..."

The sales manager said he "assumed it would probably be covered" by their insurance, but I would need to provide receipts for everything taken in order for them to re-imburse me!!! I didn't like this attitude much. I don't know that I have receipts for all of the gear that went, and it's over a grand's worth of kit.

But to my mind, retail price now is what they need to claim for - I have provided them with links to buy all of the stuff that was stolen via email, and they should buy it and fit it themselves as far as I'm concerned, what do you guys reckon?

I am also suspicious about the whole thing. Who breaks into a Skoda dealer to steal aftermarket car stereos? Unless they know exactly what they're looking for because somebody's tipped them off... :thumbdwn: And was it even inside the compound - I'd like to see somebody lug a subwoofer enclosure over an 8ft spiky metal fence without impaling themselves... would be a lot easier to do if it had just been left on the forecourt with the faceplate on the stereo (as it was when I visited unannounced) for anyone to see and take a fancy to...

What do you folks reckon? Should I write and complain? Should I get a solicitor involved? Is it necessary to provide receipts for everything that was taken? And should Skoda's insurance cover everything?

All responses greatly appreciated

Just picked up your PM and I must say I'm speechless. I really don't know what to say apart from hopefully someone on here will be able to give you some good advise on what to do.

The secure compound was only put in place last year after a spate of vandalism. I arrived to drop off my previous car for some work and was met with several cars with smashed windows - luckily the courtesy car was not one of them. It appears the immobiliser light on the door fooled the thugs into thinking it was alarmed at that time. Pity it didn't for you then.

The problem is the location of the dealership, it's a little remote compared to the Vindis VW dealership.

As for the solicitor I'd wait for now. If they say their insurance doesn't cover it then you want the solicitor making angry noises in their direction as they failed to take due care by leaving it on an open forecourt when there was no need (it wasn't up for sale).

I'd want them to replace the stolen items like for like, not get you to do it. They have probably got contacts in the industry that got get them a bit quicker.

Of course the other issue is that you'll need a new window and that is will need to be security marked like the others - don't accept it without as all Skodas have the marking as standard it is fairly important it's done.

In the meantime you might want to add a dealer review with a link to this thread.

Does it seem suspicious? YES! Factoring in the deadlocks on the car I would think getting in through one of the rear windows would be more than a little difficult.

I would ask for the crime number issued by Cambs Police - it's better if you have it for the solicitor to make reference to should you have to involve him.

Good luck in getting it all sorted - apologies if I've misread anything (took me two goes through to realise it WAS in the compound!)

The secure compound was only put in place last year after a spate of vandalism. I arrived to drop off my previous car for some work and was met with several cars with smashed windows - luckily the courtesy car was not one of them. It appears the immobiliser light on the door fooled the thugs into thinking it was alarmed at that time. Pity it didn't for you then.

The problem is the location of the dealership' date=' it's a little remote compared to the Vindis VW dealership.

As for the solicitor I'd wait for now. If they say their insurance doesn't cover it then you want the solicitor making angry noises in their direction as they failed to take due care by leaving it on an open forecourt when there was no need (it wasn't up for sale).

I'd want them to replace the stolen items like for like, not get you to do it. They have probably got contacts in the industry that got get them a bit quicker.

Of course the other issue is that you'll need a new window and that is will need to be security marked like the others - don't accept it without as all Skodas have the marking as standard it is fairly important it's done.

In the meantime you might want to add a dealer review with a link to this thread.

Does it seem suspicious? YES! Factoring in the deadlocks on the car I would think getting in through one of the rear windows would be more than a little difficult.

I would ask for the crime number issued by Cambs Police - it's better if you have it for the solicitor to make reference to should you have to involve him.

Good luck in getting it all sorted - apologies if I've misread anything (took me two goes through to realise it WAS in the compound!)[/quote']

I have got a crime reference number for it, and I have reported it to the police. The amp was very rare, it was a Steg 220.2 which is usually only available in mainland Europe. It was the daddy, 730w RMS!!! Will be very annoyed if they don't replace it.

Do you know, does the enclosure have CCTV? I have spoken to the SOCO that attended and they didn't pass him any CCTV tapes...

They have also said that they have ordered the window, and it will be security marked after they fit it. I have also asked them to strip the door if necessary to check for glass fragments - rattles drive me crazy and there's nothing worse than little bits of glass in a hollow door bottom to do it... :(

I'm not sure if the centre console was damaged either - I'm told it may have some slight marks. If it has ANY marks they should replace it in my opinion. What do you reckon?

The signs say they have CCTV I believe, but I'd expect a SOCO to spot them so I may be mistaken.

I would either try to get to inspect your car ASAP or ask them for photos of everything including the centre console. If it's damaged in any way it should be replaced.

Let's be honest here, if it's damaged at trade in time you're going to end up paying for it so they might as well do it now!

When Skoda did the 24hr test drive on the fabia it had a milage limit of 300. Some joker however returned it with 298.7 miles on the clock...

I know a couple of dealers who say such offers can be good' date=' but sometimes people just want a new car to go to a wedding/funeral/girlfriends parents in a new car to impress! [/quote']

So, faced with an important event, and with a host of manufacturers and cars to choose for a 24hr test drive, you'd choose a Fabia?

No offence to Fabia owners, but if you were going to pull that kind of trick you'd do it with a Merc or something!!

So' date=' faced with an important event, and with a host of manufacturers and cars to choose for a 24hr test drive, you'd choose a Fabia?

[/quote']

Guess it depends how much of a shed your own car is...

Rob.

The signs say they have CCTV I believe' date=' but I'd expect a SOCO to spot them so I may be mistaken.

I would either try to get to inspect your car ASAP or ask them for photos of everything including the centre console. If it's damaged in any way it should be replaced.

Let's be honest here, if it's damaged at trade in time you're going to end up paying for it so they might as well do it now![/quote']

The SOCO said he hadn't checked at the time because the car was inside their workshop and they didn't mention anything about CCTV. If they have cameras on the fenced enclosure and don't have tapes of my car being broken into, that says to me that it wasn't in the enclosure and they have failed in their duty of care to provide adequate protection for my car while it was in their possession. With a bit of luck my fabulous gf will be paying a mystery visit there today or tomorrow (she lives in Cambridge, I don't) to check if they have cameras covering the compound and if they do, I will be calling them back and saying I know they have cameras and I want to know why the footage wasn't provided to the attending officer...

Had another callback, couldn't get a straight yes or no answer on CCTV footage as they are "in contact with the police and can't discuss it" so I was told to "enjoy the octavia a bit longer..." @rsehole...

It's a real honour to drive a poverty spec 1.6mpi Octavia compared to my Furby vRS, I don't know how I'll bring myself to let it go...

Several more emails sent today but no response or callback received. I can't help feeling there's a strong chance this was an inside job. I mean, several things seem suspicious to me:

Who breaks into a Skoda main dealer to steal car stereos?

Why aren't they willing to tell me if they have CCTV of it (which they must have if it was broken into where they say it was)?

I've spoken to a plod friend who says they would not advise the dealer to withhold this info from me...

If it was left on the forecourt overnight (contrary to what they say), why when they know how much expensive kit was fitted? Unless it was deliberately left outside for someone... Common sense dictates if they left it outside they would conceal the faceplate to the stereo, but they have admitted they left the faceplate on it as far as they can recall...

How many thieves would know there was a false floor in the glovebox and steal what was under there? Because they did...

If the car has deadlocks, how did they get the boot open just by smashing a back window?

Is it just me or does this all sound very fishy????? :confused:

Leaving cars unlocked is not unknown for them. I've had it happen more than once when they've done servicing.

Leaving cars unlocked is not unknown for them. I've had it happen more than once when they've done servicing.

Don't think mine was, wouldn't be replacing the window if it was unlocked (unless they were particularly stupid thieves!!!!)

But still think they may well have left it outside of the secure compound. I know where they parked it on the lot outside the day before, I'm going to check there for broken glass when I pay them a visit...

Don't think mine was' date=' wouldn't be replacing the window if it was unlocked (unless they were particularly stupid thieves!!!!)

But still think they may well have left it outside of the secure compound. I know where they parked it on the lot outside the day before, I'm going to check there for broken glass when I pay them a visit...[/quote']

It's just a thought as to how they could get into the boot when it was deadlocked.

It's just a thought as to how they could get into the boot when it was deadlocked.

Exactly. If it was locked and alarmed, surely they couldn't get the boot open just by breaking a back window. The central locking system wouldn't unlock with the system armed, would it?

Nope it wouldn't just tried it on mine sat in car, armed system with key fob whilst sitting inside, it can't be unlocked without the fob as the deadlocks are active.