So i took out a policy with them for the Impreza on the 13th June 2011 by the 14th june i had cancelled at 16:30hrs.

reason being they wouldnt accept a commerical policy no claims certificate, no mention of that on there site hey ho that's life.

So sent an email on the 14th June at 11:24hrs and asked to cancel the policy, received an email from Alex at 16:18 to say

"On cancellation you will be charged a £75 cancellation fee, and Time on Cover.

We require you to specify a time and date from which you would like your policy to cancel, and confirm you have read and accepted our Terms Of Business.

We then require you to return your Certificate of Motor Insurance, any refunds due will be calculated and issued within 30 days of the date we receive your certificate."

Hmmm £75 is a bit much but thats fine its a business not a charity, i sent him an email at 16:24 to ask him to cancel as of 16:30hrs on the 14th june 2011.

it then takes them 6 days to send my document out second class, i resent them back same day first class with an "URGENT" sticker attached and gets an email to say they received them on the 22nd june 2011, so 8 days from buying, cancelling, receiving and resending docs to them receiving the docs back.

I gets an email on the 22nd June 2011 to say

"I can confirm receipt of your Certificate of Motor Insurance on 22/06/2011, any refunds due will be calculated and issued within 30 days, of the date we receive your Certificate.

"

So i have to wait 30 days for a refund minus £75 what a joke 30days interest they will be earning on my money, anyway today (earlier than expected i suppose) i gets a refund minus £75... fine, but also minus £80?! so they have charged me £10 a day for the 8 days while the docs were in the post 6 of those days were them sending it out in the first place

is this acceptible? i wouldnt mind a day or two days but eight days thats just excessive.

How much was the insurance? £10 a day would be £3560 for the year which seems a little excessive!

£378 minus £75 and minus £80 = 223.62

According to their T&Cs you have to pay...

20% non-disclosure administration fee

£75 admin fee

any credit charges made by the premium finance provider if you pay by instalments.

any days covered based on zero ncb

Note to self - never even consider e-car

legally you have a 14 day cooling off period from the point you take the insurance out, so if you wanna cancel the policy you will be able to free of charge, if you do so from the policy inception.

the cancellation charge will be if you cancel out of the cooling of period.

if they refuse, then you have no choice but to speak to financial ombudsman service who will charge them nearly £400 just for you making the complaint to them, even if they find you are in the wrong!!

legally you have a 14 day cooling off period from the point you take the insurance out, so if you wanna cancel the policy you will be able to free of charge, if you do so from the policy inception.

the cancellation charge will be if you cancel out of the cooling of period.

if they refuse, then you have no choice but to speak to financial ombudsman service who will charge them nearly £400 just for you making the complaint to them, even if they find you are in the wrong!!

Yes, you have a 14 day cooling off period but its reasonable for Insurers to charge a fee to cover any administration etc in setting up the policy up. It's not always free to cancel within the 14 days, it's just usually lower than if you cancel outside of it.

eCar are a pile of **** btw...

Edited 15 July, 201114 yr by adamc260

legally you have a 14 day cooling off period from the point you take the insurance out, so if you wanna cancel the policy you will be able to free of charge, if you do so from the policy inception.

the cancellation charge will be if you cancel out of the cooling of period.

if they refuse, then you have no choice but to speak to financial ombudsman service who will charge them nearly £400 just for you making the complaint to them, even if they find you are in the wrong!!

A lot of people think the 14 day cooling off period allows them to receive all monies back minus the time on cover. This is not correct.

Looking at FSA ICOB 6.2.2, unless misrepresentation has occurred, they can claim a cancellation fee, time on cover (in this case at zero ncb) and any reasonable costs to incept the policy.

A lot of people think the 14 day cooling off period allows them to receive all monies back minus the time on cover. This is not correct.

Looking at FSA ICOB 6.2.2, unless misrepresentation has occurred, they can claim a cancellation fee, time on cover (in this case at zero ncb) and any reasonable costs to incept the policy.

The BBC have been in touch with me please find e-mail:Subject: BBC1 - The LegalizerDear Andrew,I am contacting you regarding ECar insurance. We are currently researching a piece on this for a new consumer affairs show we are producing for BBC1.It would be great to be in touch with you. Do e-mail me: [email protected] or call me on 020 3372 8521.I look forward to hearing from you.Many thanks,Alexandra

The BBC have been in touch with me please find e-mail:Subject: BBC1 - The LegalizerDear Andrew,I am contacting you regarding ECar insurance. We are currently researching a piece on this for a new consumer affairs show we are producing for BBC1.It would be great to be in touch with you. Do e-mail me: [email protected] or call me on 020 3372 8521.I look forward to hearing from you.Many thanks,Alexandra

I hope you do contact Fulcrum. I would love to see e-car try to justify what they charged you.

I hope you do contact Fulcrum. I would love to see e-car try to justify what they charged you.

She wants to hear from everyone who has been ripped off by them, please contact her yourself, put your story forward, the more people the more chance they will get featured. The scumbags gave me a full refund, but I can assure you I am far from finished with them. Please contact her.

Regards