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How Bad Does A Car Need to Be Before You Can Reject It?

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Hi,

Haven't posted much on this forum and unfortunately what I have posted so far hasn't been complimentary of the brand. Unfortunately this is continuing;- long story short have a 3 month old VRS TDI that I bought brand new and ever since I have owned it, it has had a few problems. First off the car has had a whistling noise from the windscreen that the dealer have been unable to fix/trace in the 2 weeks that they have had the car (2 separate visits for a week each). After getting the car back from the 2nd visit it stopped silencing the stereo when I was reversing (car has rear parking sensors) but this was "fixed" by me through setting the noise reduction level to high instead of medium on the stereo (effectively silencing the stereo rather than reducing the volume).

So on to todays woe, jumped in to the car and while reversing out the drive the offside rear parking sensor beeps to indicate I am about to reverse in to something. Worried, I get out to check the bollard that must have magically appeared at the end of my drive to find out there is nothing there!! Back in the car and as soon as I select reverse the sensor goes mad again so it would appear that the sensor is goosed. Fair enough if this was the only fault on the car but that along with the whistling problem and occasional rubbing noise when steering on full lock has left me disillusioned with the brand.

Just wondering what my rights are now, is this something that I should accept from a 3 month old car and the dealer or should I march in there tomorrow, chuck the keys on the dealer principal's desk and reject the car quoting the SOGA???

Any advice would be greatly appreciated

Cheers,

Peter

sounds minor to me mate, teething problems are always an issue with every brand.

I had a citroen nemo - brand new, it had no baffles in the exhaust or the cat at all nada, that was replaced and then fell off on motorway. Stereo packed in, replaced cd player didnt work. Drop links at 6k miles, mirror fell out, seat collapsed.

TBH give it time and persevere- better devil you know, if you change it you could get a right pig in place of it

I'd have thought you'd struggle to reject it for that without giving skoda a decent chance to fix it. Te whistling (if it can't be cured) might be your best bet.

I'd start with giving the dealer notice that you find the car unacceptable and giving him a final chance to fix it once and for all......

These are relatively minor faults that should be an easy fix for a competent dealer.

Try another dealer.

Complain to Skoda UK (08457 745745).

sounds minor to me mate, teething problems are always an issue with every brand.

I'd agree with this if the car was a wholly new design (e.g. Octy3) but this is a model that's nearing the end of it's life. "Teething problems" should have all been sorted years ago.

As for the problems with your Nemo, they weren't "teething problems": no baffles is a manufacturing fault, parts falling off on a motorway was bad work by the dealer, everything else you described is typical of a french car: made of paper mache and frogs legs by people drinking red wine all day. ;) ;) ;)

hawheehawheehaw :giggle:

As above. Minor issues. Give Skoda a chance to resolve them!

My 2010 (owned since new) has given me so much pleasure as a quality product that I'm prepared to put up with the inevitable niggles (that any car could have!).

My dealer has been superb!

Give them a chance. Otherwise, go to another dealer.

Skoda dealers are, overall, pretty good, hence the hugely positive survey results!

Is the sensor fully clean?

the whistling problem and occasional rubbing noise when steering on full lock

This would be my main concern, has the car been damaged pre delivery?

The front tyre rubbing will suggest something is out of line, the whistling may also be connected if something has not been replaced correctly.

  • Author

Is the sensor fully clean?

I hope so as the car was cleaned yesterday, also gave the sensor a good wipe over tonight just to see if that was at fault.

  • Author

This would be my main concern, has the car been damaged pre delivery?

The front tyre rubbing will suggest something is out of line, the whistling may also be connected if something has not been replaced correctly.

Don't think it is the tyre that is rubbing to be honest. Can't be 100% sure but think the rubbing noise appeared after the first trip to the dealer when they took the dash out to investigate the whistling noise :wonder:

  • Author

Thanks for all the useful replies. Yes, I agree these are minor issues but should they be surfacing on a brand new car that you would have thought would have had all the "issues" ironed out by now. My biggest concern is that it is a lemon / friday afternoon car and that reliability will always be a problem now especially as my 17 year old Corrado (touch wood) is more reliable than it.

I would try another dealer as some of them are hopeless and just don't even want to try to fix faults

Try replacing the wiper blades - I had a bent one on mr mk1 Vrs and this solved it.

like that ferarri on top gear, jez was sure noise was from around dash but was wipers

Agree they are minor. Try another dealer. May sound weird but there could be bonding missing around the windscreen causing the whistling noise.

Good luck.

The parking sensors don't like getting wet. Happens on mine all the time and is annoying.

Mine only whistles above 75mph - seems to be saying to me "Wheeeeeeeeeeee this is FUN . . . . .! "

The parking sensors don't like getting wet. Happens on mine all the time and is annoying.

Sorry but that is a load of tosh, a decent OE sensor should make no difference if it is wet or not, dirty, yes but not just water.

If you are getting false warnings then it is a faulty sensor issue.

Parking Sensors are common fault and the rubbing seems a common thing too, my mate had a brand new tsi vrs which when wet make a rubbing noise odd i thought until i checked mine... strangely enough it does it too but only when wet its like a wet rubber against rubber noise.

I've never experienced such a **** poorly built car in my life.

Whistling at high speed, could be that the screen has been mounted slightly out of position.

Officially you have to give the dealer three attempts to fix a fault before rejecting a car - doesn't make any difference whether they are hour long attempts or month long attempts.

Separate items of fault don't readily fit this legal position either - if you have a Friday lemon of a car wih lots of issues it becomes more difficult to reject.

Hopefully most if not all of your issues can be dealt with by an accomodating dealership, but remeber before they replace anythign under warranty they will have to have it sanctioned by Skoda UK (otherwise they don't get paid for the parts involved).

I have successfully rejected a new car, but as i never drove it out of the showroom it was a little easier to argue the value of reimbursement !

Sorry but that is a load of tosh, a decent OE sensor should make no difference if it is wet or not, dirty, yes but not just water.

If you are getting false warnings then it is a faulty sensor issue.

Many suffer if jet washed, ours on the Scout occasionally do & then clear after a day or so. Superb was the same, On the Scout we also have a front sidelight that occasionally goes out for a day after a damned good jet washing

Edited by Stuart_J

I must be just lucky then, as my MKI Octavia, MKI Superb, current MKII Superb and SWMBO's TT all have/had OE sensors, all are regularly pressure washed yet to date no problems at all.

Now the Parking Dynamics invisible sensors (metal strip behind the bumper) fitted to SWMBO's old MK5 Golf, well that was a different story altogether, they ALWAYS went haywire when the bumper had been washed. ...

percymon states " if you have a Friday lemon of a car wih lots of issues it becomes more difficult to reject. " Why is this? I'd have thought a Friday lemon with lots of faults would be easy to reject.

Is it the original screen , the other ones stereo and sensors are not build quality, one is sorted with vag -com, the other as mentioned might be a sensor . Have we gone back in time to the 70s Rainbowfore, as you are a bigot

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