Had the car serviced 17 days ago and asked for it to be changed to variable servicing, QG1, from it's current fixed. After the service, the interval display showed "Service in --- Miles or --- Days"

Great I thought, they've got it right.

It took about 350 miles for the figures to come up, which I know is about right. Trouble is the figures were "9000 miles and 360 days" and after 17 days and 526 miles it shows "8800 miles and 355 days"

Those figures are for fixed service but are normally displayed right from the start not after a few hundred miles.

The service invoice confirms it was changed to variable and the service book says variable for the next service.

What have they done and can it still be corrected?

take it back and ask them to confirm they have used longlife oil then get them to .plug it in and change it to variable. got mine done a few days after on previous occasions.

If they do a reset not using the computer it defaults to annual or 9500 miles (15k km)

Going to dealers tomorrow, they insist it has been changed to variable servicing but can't understand why the display is now showing different. There's not a problem with the oil as the diesel needs longlife oil VW 507 00 regardless of which service schedule it's on.

Was hoping someone on here could explain how/why the display is wrong.

Something has changed because I've never had the blanks in the display for the first 300 miles before when it was on fixed service.

This happened to me when my car went in for its 1st service, they set it for variable , but when i looked before leaving the dealer it went back to days / miles.

Was advised not to check the setting for around a month so that the ecu can learn your driving style & set the display, i then checked around 3 months & it had set for variable service.

Going to dealers tomorrow, they insist it has been changed to variable servicing but can't understand why the display is now showing different. There's not a problem with the oil as the diesel needs longlife oil VW 507 00 regardless of which service schedule it's on.

Was hoping someone on here could explain how/why the display is wrong.

Something has changed because I've never had the blanks in the display for the first 300 miles before when it was on fixed service.

This sounds like a good answer

If they do a reset not using the computer it defaults to annual or 9500 miles (15k km)

When I got mine new they put it to fixed without asking me then lied telling me it had come from factory like that and was policy from SUK, I knew it was lies and told them quite bluntly and demanded it be changed which they plugged it into computer to do in front of me when off I went and waited for it to settle but it settled on fixed so had to go to another dealers to get it changed back to variable (who confirmed it was indeed on fixed). When I left other dealers it said from the moment I got back in car 18100 miles or 2 years didn't have to drive a mm for it to come up as such for me. Motorline Skoda in Dartford STILL have not returned my car ref this from 18 months ago after promising to call me back within an hour, thanks for taking my money then messing me around guess where I will never buy a car again! Other franchised main dealer described them as thieves trying to sell servicing plans and I was not the first Skoda they had seen from them.

Mine was the opposite, at the time Skoda was doing free 3yr servicing which should have been 3x annual services but they set the car to variable and I only got 1 service in that period. I could have kick edup as stink but couldn't be bothered.

I was told they came from the factory on variable, no idea if that's true or not.

Car is on annual now anyway and goes to an indy.

The local Audi garage managed to set my dad's A3 to 10,000 miles or 2 years when they tried to change it from variable to fixed servicing. I changed it back to the correct setting with VCDS OK.

Aspman - yes all the cars leave the factory on variable servicing and have done for a few years now.

Just had a phone call from the dealers. The technician has said it is normal to display the information it has after the dashes have deen there for 300+ miles. It's coincidental that it corresponds to fixed service schedule. It will continue to learn my driving style and change later. I think that is a load of crap. Surely it learns your driving style during those 300+ miles and should then display something like 14000+ miles and the days counted down from 2 years as it has only done motorway miles since it's service.

Can anyone tell me if what I have been told is true.

The fact that the number of days is not counting down from 2 years says it is incorrect.

It looks like they have set it to variable with the maximum mileage as 9,000 and the time as 1 year.

This happened to me when my car went in for its 1st service, they set it for variable , but when i looked before leaving the dealer it went back to days / miles.

Was advised not to check the setting for around a month so that the ecu can learn your driving style & set the display, i then checked around 3 months & it had set for variable service.

My situation is slightly different. The display showed dashes when I picked the car up from the service and only changed to 9000 miles/360 days after 300+ miles. Dealer has told me the same thing about it changing in due course. I still have my doubts but the fact it did it for you has given me a bit of hope.

just found link to my old thread on this

http://www.briskoda....able-servicing/

pic from minutes after dealer here changed it to variable for me it displayed like this at over 600 miles it was still conforming to the fixed date/mileage so they lied to me twice.

Still very confused with the conflicting views!

I'm going to see what happens over the next few weeks. If it hasn't changed in that time I'll take it to another dealer and see what they can do.

Still very confused with the conflicting views!

I'm going to see what happens over the next few weeks. If it hasn't changed in that time I'll take it to another dealer and see what they can do.

If you have someone near you with VCDS they can check how it has been set.

Update.

On the 4th October I stupidly let the dealer have one more go at sorting the display which was then showing 8700miles and 344 days. The 700 miles travelled were all long journeys.

This time I was with the technician while he played with his computer. He reset the display making sure it was set to QG1 also checking it was set to 30000 km and 2 years. I wasn't aware that it could be set to anything different!

The display showed the dashes as expected.

Due to unforeseen circumstances it has taken until yesterday and a lot of short journeys to do the 350 miles for the display to update. It showed 9325 miles and 349 days. Today 5 miles later it shows 9000 miles and 348 days.

I can possibly understand the mileage due to the short journeys I have had to do but not the days.

Can this display be set using VCDS as I have found someone nearby with one. Also can it be set to take into account the 1100 miles and the 52 days since it was actually serviced.

If all else fails I'll wait until the year is up and get it mot'd and serviced somewhere where they know what they're doing!

Edited 28 October, 201213 yr by Budgie

So

have I been a numptie

My cars on variable & just been serviced, saw the display with the dashes after a service on friday so pressed the manual reset option thinking the dealer hadnt done it, mileage now under 10K so has it set itself onto fixed or will it revert to the variable once its done a few miles ???

Edited 29 October, 201213 yr by Stuart_J

No Stuart, you have set the car to fixed servicing by doing a manual reset on the cluster.

There are two places that the variable coding needs to be set, one is the cluster and the other is the engine ECU. They both need to be done to ensure correct setting. Using the dash button to reset it to variable gets everything out of sync, so one is on variable and the other fixed resulting in confusion.

No Stuart, you have set the car to fixed servicing by doing a manual reset on the cluster.

There are two places that the variable coding needs to be set, one is the cluster and the other is the engine ECU. They both need to be done to ensure correct setting. Using the dash button to reset it to variable gets everything out of sync, so one is on variable and the other fixed resulting in confusion.

By recoding the ecu and not the cluster would my problems, detailed in this post, be the result. The cluster has definitely NOT been manually reset. It would certainly explain why the dealer has proved that it is set to QG1 but the cluster says otherwise.

No Stuart, you have set the car to fixed servicing by doing a manual reset on the cluster.

There are two places that the variable coding needs to be set, one is the cluster and the other is the engine ECU. They both need to be done to ensure correct setting. Using the dash button to reset it to variable gets everything out of sync, so one is on variable and the other fixed resulting in confusion.

Oops, visit to dealer & humble pie needed I think

I checked mine today (before I read this post) as I had a service 1.5 weeks ago. The display on mine shows '---' for both days and miles at the moment.

Last time I had it serviced I did not know that you could check it yourself so do not know whether this has happened before or not.

I'll remember to check it in three months and see what happens.

I checked mine today (before I read this post) as I had a service 1.5 weeks ago. The display on mine shows '---' for both days and miles at the moment.

Last time I had it serviced I did not know that you could check it yourself so do not know whether this has happened before or not.

I'll remember to check it in three months and see what happens.

And you can be rest assured yours has been reset correctly, iirc you even have proof of that.

Knowing you were on the case Tech1e, I don't doubt it. I was posting the info more to reassue the OP that it is not uncommon to see the '---' for a while.

And yes, I have proof - about 20 pages of it.... Thanks.

20 pages is a short log to. Some of them printed out after an update are 100+ pages.

Update.

On the 4th October I stupidly let the dealer have one more go at sorting the display which was then showing 8700miles and 344 days. The 700 miles travelled were all long journeys.

This time I was with the technician while he played with his computer. He reset the display making sure it was set to QG1 also checking it was set to 30000 km and 2 years. I wasn't aware that it could be set to anything different!

The display showed the dashes as expected.

Due to unforeseen circumstances it has taken until yesterday and a lot of short journeys to do the 350 miles for the display to update. It showed 9325 miles and 349 days. Today 5 miles later it shows 9000 miles and 348 days.

I can possibly understand the mileage due to the short journeys I have had to do but not the days.

Can this display be set using VCDS as I have found someone nearby with one. Also can it be set to take into account the 1100 miles and the 52 days since it was actually serviced.

If all else fails I'll wait until the year is up and get it mot'd and serviced somewhere where they know what they're doing!

Another update.

Dropped into another dealer the other day and they checked it out. The settings they found are below. Are these what they should be? At this point the service display was showing 8900miles and 343 days.

READING SERVICE INTERVALS

The following servicing interval is currently activated in dash panel: QG1-ES1

READING MEASURED VALUES

ESI: Maximum upper limit of maintena... 3000km

ESI: Max upper limit of maintanance in...744d

ESI: Max lower limit of maintenance in....15000km

ESI: Max lwr limit of maintenance intervals time....744d

ESI: Distance driven since inspection 800km

ESI: Time since inspection 29d

They said the settings, although correct, didn't match the display as I know only too well. They have reset the whole thing again so I'll have to wait another 350 miles to see what happens this time. If it doesn't show the correct info this time they say there is a problem with the instrument cluster which will need replacing under warranty.

Will this involve a complete dash removal? If it does I won't bother. The last time I had to have this done, not a skoda, the dash was plagued with squeaks and rattles for years after. I'll just go back to fixed service schedule instead which is what it defaults to anyway.

Edited 5 November, 201213 yr by Budgie

I'll remember to check it in three months and see what happens.

I checked my display a couple of days ago (well within 3 weeks let alone 3 months) and it showed over 17,000 miles & over 700 days to the next service.

I'm happy with that.