no need to go to papers imo

just by posting this on the biggest skoda forum will hurt them big time and will also get hits on google of this thread ;-)

shocking to see and i bet he is in a bit of trouble!!

Well I'll leave it to the legal eagles to debate about breach of contract, but there are a couple of important points here:

1. You can only sue for your loss - that's hard to quantify, what financial loss has occurred? Is it worth the cost of legal proceedings?
   
2. The last position was that the franchise owner offered to sell the car, Dinski declined. That makes what the Sales Manager did or didn't do history.
   

I took my complaint direct to both VW head office and VW finance, and it was sorted to my complete (and financial) satisfaction, so suggest you do the same.

I also agree with what jonceebee says above, once credit up and running that means that the dealer has in effect been paid for the car. However, in this instance, I suspect that the credit papers were signed for but no money paid to dealer. Credit would normally start on the day of collection and not before.

Going to the papers, BBC etc only works as a last resort, and can initially be counter productive.

As you have obviously signed paper work for the finance then the dealer is certainly "in breach of contract". The return of your deposit should take no more than 5 working days, but you could certainly ask for compensation for their refusal to sell. As said a letter from a solicitor asking for "reasonable" damages should be considered.

Going to the papers, BBC etc only works as a last resort, and can initially be counter productive.

As you have obviously signed paper work for the finance then the dealer is certainly "in breach of contract". The return of your deposit should take no more than 5 working days, but you could certainly ask for compensation for their refusal to sell. As said a letter from a solicitor asking for "reasonable" damages should be considered.

See my post above - it wasn't Simpsons who finally pulled out. The Sales Manager may have acted like an @r5e, but the last representation from the company was to go ahead & try to restore faith.

Where's offnote when you want him, he could have something to really complain about Skoda here

Well guys, long story short the dealer I went too, Simpson skoda had lied to me on numerous occasions about many things. I kept my cool right to the end, until they told me the car was due in on a certain day and had assured me or should I say (promised) it would be in.

Anyway they failed to call me that day for about the 30th time, (that's no lie) I lost it and told them All the things that had gone wrong during the past 4 month since I ordered the car. To the salesman's astonishment he said he had no idea I felt that way, which was a fair comment I told him when I had calmed down that I've tried to be patient but it was the final straw.

I told him after the none returned calls and them been dishonest on the cars whereabouts on most occasions, when suk confirmed that they could have checked its whereabouts as they did. And not to mention setting up a finance agreement that was due to start before the car had even arrived at the dealers.

Anyway the car arrived at the dealers a couple of weeks ago, and I spoke to suk and they apologised on behalf of the dealer for all the problems and said she had spoken to them minutes before our phone call, and they were willing to bend over backwards to make everything right.

I agreed to this and said if we could do the hand over and then I would like to move the cars warranty and service work to another dealer, I would still buy the car.

Then....

Maybe only minutes after that phone call I get a call from the sales manager at Simpsons to say that they knew I had put in a second complaint with suk customer service and that they felt there was no way they could make me happy so they refused to sell me the car!

I know what your thinking, what??

I was astonished! As we're suk when I called them back . The sales manager at Simpsons said it was not my choice it was theirs and they refused to sell the car to me.

So I told customer services About this and she said I've never heard anything like it. So she called them and asked what was going on, and she was told the same as me.

So she then called one of the franchise owners to tell him about it. As you can imagine he wasn't happy!

He told the customer service representative that they would love to still sell me the car and they would help out in anyway and try to restore some confidence within the group. To which I replied, I would not buy the car from them if they did it half price.

Obviously as you can imagine she contacted the franchise owner again to tell him what I had said.

She then called me back to tell me that the reason the sales manager had chosen not to sell me the car was because when the hand over is done I would then get a customer survey to fill in, which with one negative would effect there overall score and potentially there bonus/commission. Very naughty! (her words)

So after 4 months of waiting for the car, the day it arrived I didn't get it.

.sorry about war and peace by the way.

Thanks for taking the time to read.

For one so patient to have failed to return over 30 calls......and one as to wonder how irate you where on the phone to the salesman before you calmed down.....

Why speak to SUK when the car was at the dealers? Where you after some freebies on top? Sorry the more I read your original post the less cut and dried things become.

See my post above - it wasn't Simpsons who finally pulled out. The Sales Manager may have acted like an @r5e, but the last representation from the company was to go ahead & try to restore faith.

It was one of the franchise owners who wanted to sell me the car, and I refused. I would have to be crazy to buy the car from them after the way they spoke to me, as well as all the problems I had prior to that.

It was all too little too late on their behalf , like the salesman calling me on his days off because he was feeling guilty about everything that happened.

The op "Anyway they failed to call me that day for about the 30th time, (that's no lie) I lost it and told them All the things that had gone wrong during the past 4 month since I ordered the car. To the salesman's astonishment he said he had no idea I felt that way, which was a fair comment I told him when I had calmed down that I've tried to be patient but it was the final straw."

For one so patient to have failed to return over 30 calls......and one as to wonder how irate you where on the phone to the salesman before you calmed down.....

Why speak to SUK when the car was at the dealers? Where you after some freebies on top? Sorry the more I read your original post the less cut and dried things become.

No I wasn't after anything other than the car, the reason I lost it with them and called suk was because the car didn't turn up for the third time.

And when I questioned them the day before the car arrived (being one of the days they told me it would arrive) the reply was we're not 100% sure where the car is,we think its still in Grimsby.

This is the same dealers tat that when I mentioned I discuss everything skoda on here had the cheek to tell me I shouldn't do that. My reply was I can discuss with who ever I want! I had my doubts from that day tbh.

Some of you may remember that post I made a few months ago.

Edited 24 April, 201313 yr by Dinski

It was one of the franchise owners who wanted to sell me the car, and I refused. I would have to be crazy to buy the car from them after the way they spoke to me, as well as all the problems I had prior to that.

It was all too little too late on their behalf , like the salesman calling me on his days off because he was feeling guilty about everything that happened.

Oops! I hope you don't think I was having a go at you. I have every sympathy in the way you feel & why you felt you couldn't continue - I might have reacted in the same way.

I was just trying to point out that you can't sue for breach of contract if the final decision (however justified) was yours.

As for all this talk of suing the dealer and slagging them off in the papers, I hope you are being 100% unbiased in your reprting of events, because dealers also read these forums and if you are dragging their reputation through the mud and losing them business then you may not be the only one contacting lawyers.

Oops! I hope you don't think I was having a go at you. I have every sympathy in the way you feel & why you felt you couldn't continue - I might have reacted in the same way.

I was just trying to point out that you can't sue for breach of contract if the final decision (however justified) was yours.

No absolutely not, I didn't think you we're I just wanted the point made clear.

No I wasn't after anything other than the car, the reason I lost it with them and called suk was because the car didn't turn up for the third time.

And when I questioned them the day before the car arrived (being one of the days they told me it would arrive) the reply was we're not 100% sure where the car is,we think its still in Grimsby.

This is the same dealers tat that when I mentioned I discuss everything skoda on here had the cheek to tell me I shouldn't do that. My reply was I can discuss with who ever I want! I had my doubts from that day tbh.

Some of you may remember that post I made a few months ago.

To be fair the dealers don't run the transport company. Please link the post, if you had doubts why use the dealer?

As for all this talk of suing the dealer and slagging them off in the papers, I hope you are being 100% unbiased in your reprting of events, because dealers also read these forums and if you are dragging their reputation through the mud and losing them business then you may not be the only one contacting lawyers.

I hope they do read it, everything I have said is 100% truth, you seem very keen on standing up for this dealer, as well as wanting to know more details on PM, do you have an ulterior motive here?

Did you arrange to trade in your existing Yeti with the same dealers as a part exchange at the time of your order? if so this is also part of the contract/agreement of sale-purchase. Let's get as many facts as possible to make sure someone can help you with this

I hope they do read it, everything I have said is 100% truth, you seem very keen on standing up for this dealer, as well as wanting to know more details on PM, do you have an ulterior motive here?

Not in the slightest. Nor do I doubt you are speaking the truth, just believe that it is a very abridged version of the truth, and I am sure the dealer would tell a very different story where they in a position to reply. Like I said Simpsons have a good rep and imo are one of the better dealers around.

Not in the slightest. Nor do I doubt you are speaking the truth, just believe that it is a very abridged version of the truth, and I am sure the dealer would tell a very different story where they in a position to reply. Like I said Simpsons have a good rep and imo are one of the better dealers around.

If they had a different version, then that would be a lie! FACT.

like I said before of course people are going to have had good dealings with Simpsons, I can only account for my own experience.

So I'm glad your dealings with them have been pleasant,but please don't accuse me of modifying the truth to make them sound worse than they are, these are the facts of my experience with them.

If they had a different version, then that would be a lie! FACT.

like I said before of course people are going to have had good dealings with Simpsons, I can only account for my own experience.

So I'm glad your dealings with them have been pleasant,but please don't accuse me of modifying the truth to make them sound worse than they are, these are the facts of my experience with them.

Didn't say their version would be different or that you are modifying it, just saying i think you have left bits out.

You say you where patient and never hassled the dealer over your car, but then claim that you rang them and on over 30 occaisions they didn't return your call WTF!

You say when the car was at the dealers ready to be collected you rang SUK up to complain and to get them to tell the dealer you wouldn't be taking it to them for servicing.

You say that when you did speak to the salesman you lost it. Salesmen are only human, he let you calm down tried to sort it, toldSUK they would do all they could to apease you, BUT no you still told SUK you would take delivery from them but wanted allthe paper work transfering to another Dealer. YOU where just trying to cause trouble imo, you know as well as I do you are free to take your car anywhere for servicing and warranty work.

If I was the salesman, in fact if I was the dealer principle, I would probably have said thanks but no thanks, they are under no obligation to sell you the car if they don't want to. The Yeti is a desirable model they can sell all day long at List price, but by your admission they did you a good deal. IMO you have cut your nose to spite your face.

You say you where patient and never hassled the dealer over your car, but then claim that you rang them and on over 30 occaisions they didn't return your call WTF!

Just had to say I read that completely different in the OP, and that simply they had not rang him as promised on @ 30 occasions. Not necessarily that he'd been badgering them as you're implying.

Just my view on that, so interpretation comes into it.

Double post.

Edited 24 April, 201313 yr by oldstan

Didn't say their version would be different or that you are modifying it, just saying i think you have left bits out.

You say you where patient and never hassled the dealer over your car, but then claim that you rang them and on over 30 occaisions they didn't return your call WTF!

You say when the car was at the dealers ready to be collected you rang SUK up to complain and to get them to tell the dealer you wouldn't be taking it to them for servicing.

You say that when you did speak to the salesman you lost it. Salesmen are only human, he let you calm down tried to sort it, toldSUK they would do all they could to apease you, BUT no you still told SUK you would take delivery from them but wanted allthe paper work transfering to another Dealer. YOU where just trying to cause trouble imo, you know as well as I do you are free to take your car anywhere for servicing and warranty work.

If I was the salesman, in fact if I was the dealer principle, I would probably have said thanks but no thanks, they are under no obligation to sell you the car if they don't want to. The Yeti is a desirable model they can sell all day long at List price, but by your admission they did you a good deal. IMO you have cut your nose to spite your face.

With friends like this, who needs enemies?

Edited 24 April, 201313 yr by oldstan

Just had to say I read that completely different in the OP, and that simply they had not rang him as promised on @ 30 occasions. Not necessarily that he'd been badgering them as you're implying.

Just my view on that, so interpretation comes into it.

But for him to have rung them over 30 times after ordering his car seems just a little excessive? Given that on some occaisions they must have spoken to him that must make it 40? 50? phone calls?

With friends like this, who needs enemies?

?????????????? sorry, am I meant to stick up blindly and sympathise blindly with everyone on Briskoda just because they are on Briskoda? Over the years I have met plenty of Briskodians that I am happy to call freinds, many that I am totally ambivalent to, and one or two I have no desire to ever clap eyes on again.

I have never met the OP, I have no idea wether he is a reasonable straight shooting from the hip kind of guy, or if he is a complete mythering whinger. I have had dealings with Simpsons and I have never had anything but exemplary service.

But for him to have rung them over 30 times after ordering his car seems just a little excessive? Given that on some occaisions they must have spoken to him that must make it 40? 50? phone calls?

I tend to disagree personally, but as with most things in forums one can't tend to change others' opinions. Suffice to say though I've popped into dealers and been told, "we'll give you a ring later," then not heard anything, so rang them myself only to be told, "we'll give you a ring later," and the cycle continues. I don't think I'm badgering though, especially when I'm trying to give someone £20k+ of my hard earned cash.

As an ex sales manager myself, I think the OP is well within his rights to call every single day if he wants to, and not get fobbed off or annoyed with.

But again, just my opinion.

If they had a different version, then that would be a lie! FACT.

like I said before of course people are going to have had good dealings with Simpsons, I can only account for my own experience.

So I'm glad your dealings with them have been pleasant,but please don't accuse me of modifying the truth to make them sound worse than they are, these are the facts of my experience with them.

Dinski - a review of your own posts in http://www.briskoda....age__hl__ emden , does suggest your story is not quite as simple as "FACT" or "lie", and that there are indeed 2 sides to the story. Maybe Simpsons and SUK should be invited to comment on a "without prejudice" basis.