I tend to disagree personally, but as with most things in forums one can't tend to change others' opinions. Suffice to say though I've popped into dealers and been told, "we'll give you a ring later," then not heard anything, so rang them myself only to be told, "we'll give you a ring later," and the cycle continues. I don't think I'm badgering though, especially when I'm trying to give someone £20k+ of my hard earned cash.

As an ex sales manager myself, I think the OP is well within his rights to call every single day if he wants to, and not get fobbed off or annoyed with.

But again, just my opinion.

In that situation I would agree, reading the op's other posts on the matter of his car order I don't get the impresson that this was the case. I agree it is very easy to get frustrated when you are parting with £20k + This I do think is what as happened and I think that someone at the dealer as got equally frustrated with the op and it as spiralled out of control, not helped by the op saying he will only accept the car if all the paper work is signed off to another dealer, at this point they know they aren't going to have any further business from the op so why sell him the car at what was a blinding price, £3k better than is local dealer.

Ok let's get this straight if they had returned any of my calls there would not be quite as many to count but you are right I called them a lot, they never got returned hence such a high number of calls.

Your also right about me leaving bits out, I said it was a long story, I had a few more complaints I left them out to get to the point.

The car had arrived at the dealers when I told suk I wasn't going to be taking it there for servicing , because I had had a bad experience with them lying to me, I'd lost trust. So again correct.

As for the dealer trying to appease me, not quite it was a franchise owner the people who actually worked at Simpsons didn't want me to buy it, they knew the customer feedback would be poor, as explained by suk.

And as for the last part you would have said thanks but no thanks..... Did you not understand they did say that. Only to get themselves in deep water with the franchise owner.

Like I said suk were very apologetic completely on my side and understood 100% to them I'm thankful.

I think you need to re-read everything cyclistpat. Like I said I'm happy for you having a good relationship with them, and as I also said I can only comment on my experience. At the end of the day I don't have to defend my story to you, but I want the truth known, that's why its on here.

?????????????? sorry, am I meant to stick up blindly and sympathise blindly with everyone on Briskoda just because they are on Briskoda? Over the years I have met plenty of Briskodians that I am happy to call freinds, many that I am totally ambivalent to, and one or two I have no desire to ever clap eyes on again.

I have never met the OP, I have no idea wether he is a reasonable straight shooting from the hip kind of guy, or if he is a complete mythering whinger. I have had dealings with Simpsons and I have never had anything but exemplary service.

And that's great for you but don't go throwing abuse around when you don't know me.

For what it adds I was told mine would be here by 31st March, it is arriving on Friday. We did ring SUK on the advice of Simpsons as they where waiting for 8 cars. SUK said Emden had been effectively closed for 2+ weeks due to storms and there was a backlog, When my car reached Grimsby there was then of course a backlog for the local transport, just a case of grin and bear it.

?????????????? sorry, am I meant to stick up blindly and sympathise blindly with everyone on Briskoda just because they are on Briskoda? Over the years I have met plenty of Briskodians that I am happy to call freinds, many that I am totally ambivalent to, and one or two I have no desire to ever clap eyes on again.

I have never met the OP, I have no idea wether he is a reasonable straight shooting from the hip kind of guy, or if he is a complete mythering whinger. I have had dealings with Simpsons and I have never had anything but exemplary service.

I'm very pleased that you've had good experience from that particular dealer. I'm viewing this from a position of not having had the benefit of that experience....but have listened to the OP's posts and judge them in the light of my own personal experience of a variety of dealers and manufacturers over many years. The OP doesn't, to me, sound irrational and I'm prepared to accept what I read at face value.

But my view of the tone of your post was that it sounded as though you've been watching too many Perry Mason episodes....except that Perry Mason didn't include the "WTF's" in lines in like - "You say you where patient and never hassled the dealer over your car, but then claim that you rang them and on over 30 occaisions they didn't return your call WTF!" Incidentally, it's 'were', not 'where'.

So, as I say, I'm pleased that you have been happy with the dealer but sorry that you have taken such a strong tone against the OP's offerings here given that you have no more knowledge of his particular dealings in this instance than anyone else.

What abuse???

And would you care to tell us all what lies you are accusing simpsons of making?

I knew it was a mistake entering the yeti forum!

I knew it was a mistake entering the yeti forum!

Yes, maybe this would be an apposite point at which to leave?

EDIT. I may disagree with the way you've put your points across this evening but I respect the content of your Greyhound appeal "signature".....and am pleased that you've put it up for others to see and refer to. I'll click on the link myself after finishing this last post and make a donation.

Edited 24 April, 201313 yr by oldstan

Children, children! Of course no-one other than those directly involved knows the full story and in any situation those involved will give different accounts. But at the very least, there have been enough other posts on here (including from me) that demonstrate communication between sales staff and customers (who, after all, are spending a lot of money) often leaves a lot to be desired. I hope SUK act decisively on this and that Dinski comes out of it with some sense of self-worth restored. Businesses need to remember that perception is reality to the customer.

Errrr... not children. Please.

For sure I agree with your post entirely but the 'children' bit isn't quite right.

I knew it was a mistake entering the yeti forum!

It probably shouldn't even be in the yeti section as this is generic, if the dealer behaves this way it can happen with any model.

Sent from my GT-I9300 using Tapatalk 2

I'm of the mind you should have taken a deep breath - swallowed some of your anger, and taken the car as you were happy enough with the deal.

You could have then told the dealer they would never see you again, and for all servicing/warranty work your Yeti would be taken elsewhere.

You get your Yeti. The dealer gets a shot across his bow and loses further revenue from the car. You may even have gotten something free out of them - easier to do when you have the car.

I'm of the mind you should have taken a deep breath - swallowed some of your anger, and taken the car as you were happy enough with the deal.

You could have then told the dealer they would never see you again, and for all servicing/warranty work your Yeti would be taken elsewhere.

You get your Yeti. The dealer gets a shot across his bow and loses further revenue from the car. You may even have gotten something free out of them - easier to do when you have the car.

Can't argue with that Hulkster. That is what I did with a recent similar experience with VW, and it turned out good for me and I even got to give the dealer a crappy score on the follow up survey. Sometimes you need to bite the bullet, and not show your hand until later.

I think the fact that the OP told them up front about not wanting his servicing done there was a mistake, but we all do things in haste - I know I have done in the past.

My suspicion, and it is only a suspicion, is that the "margin" on the sale was rather skinny.

The salesmen probably wasn't making a lot on it and didn't want to put the additional "time" into a sale that wasn't making him a lot of money.

Also, with the greatest respect to the SUK, the build, shipping and delivery of the Yeti is still rather "fraught".

It doesn't excuse the behaviour but i could see a situation where it could happen and easily spin out of control.

Edited 25 April, 201313 yr by AlleyCat`

Dinski, I hope you get something sorted out, and get the car you want somewhere. Did you try D M Keith at Bradford? We got ours there (a demo car) and they gave us an excellent deal, and we've had good service since.

I have to say I don't like accusations of lying being thrown around. In my lengthy involvement in corporate complaints such descriptions rarely held up. Wherever the fault lay, I think the relationship had clearly broken down and had passed the point of retrieval, resulting in what might be seen as an extreme, and unusual reaction from the dealer. Whatever the dealer principal/franchise owner said after the event, I'd be very surprised if he or she had been totally unaware of the action proposed by their staff. Just sayin...

Thanks for sharing this sorry tale though. I think we can all learn from your experience. Using that experience, I think I'd have been inclined to grit my teeth, take the car (it was a good deal?), give them the feedback they deserved, then never darken their doorstep again. But hindsight is a wonderful thing.

Do let us know how you get on.

Yes, maybe this would be an apposite point at which to leave?

I didn't know a ignore user feature was available, but now I am really enjoying it. Seems rather inflamed and hasty posts from user that was a mod? and with so many posts...

I agree about the comments about taking the car and then kicking up a fuss, but I must admit it's easier saying that from a far, I have been in situations before where I have been so enraged by the actions of a seller that I do not want them to make even a penny in profit after poor service. But again, with such support from the manufacturer and a huge waiting list, it's easy to say another route may have been better.

Sales staff like this drive me mad, I just don't understand how people can show such a lazy attitude to customer service, when there are so many out there struggling whilst looking for work, you are making such a massive sale and you don't return phone calls, it just doesn't make any logical sense. And then the flip side are the truly excellent dealerships, like some that post on here, that despite you having never even walked through their door will bend over backwards to help, with no immediate profit in it for them. Going back to the previous brand snobbery thread, I really think manufacturers need to do more to see that those they allow to sell there car's match up to the required standards, and if not do more to penalize them. The customer isn't always right, but should be treated in the right manner

I just don't understand how people can show such a lazy attitude to customer service, when there are so many out there struggling whilst looking for work, you are making such a massive sale and you don't return phone calls, it just doesn't make any logical sense. And then the flip side are the truly excellent dealerships, like some that post on here, that despite you having never even walked through their door will bend over backwards to help, with no immediate profit in it for them .. . The customer isn't always right, but should be treated in the right manner

Spot on - and this applies across the field, not just to car dealerships. If I receive poor service, I complain - and it's amazing how often these complaints get no response. When I get excellent service, I make a point of congratulating the individual or the company either in person or in writing. It's also amazing how pathetically touched these people/firms usually are that anyone has bothered to say thank you, so it cuts both ways.

**** happens, and often the way a company resolves the complaint is a measure of their true worth. I've had immediate action - and compo in some cases - by emailing the CEO (http://www.ceoemail.com/). OK, who knows if the response is actually from them, but it worked for me.

**** happens, and often the way a company resolves the complaint is a measure of their true worth. I've had immediate action - and compo in some cases - by emailing the CEO (http://www.ceoemail.com/). OK, who knows if the response is actually from them, but it worked for me.

Good post and information - will keep that info on file.

Yes, maybe this would be an apposite point at which to leave?

EDIT. I may disagree with the way you've put your points across this evening but I respect the content of your Greyhound appeal "signature".....and am pleased that you've put it up for others to see and refer to. I'll click on the link myself after finishing this last post and make a donation.

Many thanks, greatfully received.

Many thanks, greatfully received.

Just made a small donation as well - anyone who puts animal welfare at the top of their agenda is OK by me.

Just ordered my new yeti L&K 6 week wait, traded my 11reg elegance 2.0 tdi dsg with all the toys 34k got £19,300 trade in that's 75% retained value. The pcp on the old one was 319pcm the new one at 7.9% 327pcm and that included 3 years free servicing.

New L&K Muscovado towbar off road protection foldflat passenger seat tyre pressure monitor sparewheel

Just ordered my new yeti L&K 6 week wait, traded my 11reg elegance 2.0 tdi dsg with all the toys 34k got £19,300 trade in that's 75% retained value. The pcp on the old one was 319pcm the new one at 7.9% 327pcm and that included 3 years free servicing.

New L&K Muscovado towbar off road protection foldflat passenger seat tyre pressure monitor sparewheel

And your point is? Have you read any of this thread? Genius

Many thanks, greatfully received.

Just ordered my new yeti L&K 6 week wait, traded my 11reg elegance 2.0 tdi dsg with all the toys 34k got £19,300 trade in that's 75% retained value. The pcp on the old one was 319pcm the new one at 7.9% 327pcm and that included 3 years free servicing.

New L&K Muscovado towbar off road protection foldflat passenger seat tyre pressure monitor sparewheel

You might want to post this in the thread that's been created for such posts, it's called 'Waiting List' and can be found here: http://www.briskoda.net/forums/topic/240482-waiting-list/