When I brought my vrs one of the engine cover mounts was broken, went to the stealers yesterday and they were nothing short of useless.

Also got told it was against company policy to give out part numbers.

I have a 06 plate octavia vrs and I need the front left engine cover mount( nearest the cam belt)

Mine has destroyed 2 oil caps so far and it's getting on my wick.

Can anyone help me !

Do you mean the small metal bit that bolts to the engine and the rubber from the Engine cover attaches to?

Do you mean the small metal bit that bolts to the engine and the rubber from the Engine cover attaches to?

Yeah, the rubber bit has snapped so it just rocks back and forth now

Ah so its the rubber grommets rather than the metal bit it connects to?

For the Petrol 2.0L its 036129689B

They might not have wanted to give you the part number to assist you and go buying it on Ebay,

but how much was the part going to cost if they supplied it?

george

personally i'd just run the car without the cover? it adds nothing as far as i can see and is only cosmetic?

you can see why the dealer doesn't want to give out part numbers though - if you just use them to get the pn then go off and ebay/google it cheaper then they lose out on a sale AND if it's wrong they're still the bad guy!

i've been on the other side of the fence (ex-motor trade) and i can see why they'd have that policy - you may not like it but i don't see it as unfair personally - they are a commercial organisation after all, not a charity.

The thing about the whole going onto ebay to find the item...

Here is a far out thought....why don't they not screw us over in the first place and then they would get the sale there an then and it would not be 'waste' man hours saying hello in the first place.

They might not have wanted to give you the part number to assist you and go buying it on Ebay,

Ding ding ding

If you want their help, give them their business. It's only fair.

£20,000 for the car...

...£250 for a service...

...£350 for a cambelt...

...that's good business right there.

If they won't give out a part number for a 50p rubber grommit then they wouldn't be seeing me or my car again.

Edited 2 May, 201313 yr by silver1011

I don't know, I went into my local VW dealer and asked to check a part number for a Polo starter motor. The guy was helpful and got me a list, especially considering I said its too old to spend money on for a new one and that I was looking for a used one. Good service rewards custom.

er.. guys

£20,000 for the car...

...£250 for a service...

...£350 for a cambelt...

...that's good business right there.

If they won't give out a part number for a 50p rubber grommit then they wouldn't be seeing me or my car again.

If you didn't already know this, the margins a dealer is working on are very, very low. The group I used to work for would have dealerships that made 1 or 2 percent net.

Yes you may have paid the dealer 20 grand for a new car, but the dealer's profit on that will only be a few hundred quid, out of which he still has to pay commission, salaries, overheads etc

why don't they not screw us over in the first place ..

not sure I understand this? who's screwed who over? Skoda UK sets a retail price and dealer cost, dealer has to take the time to work out what part is required, order it, receipt it, pay the invoice to skoda, ring you to say it's arrived, raise an invoice to sell it to you, process your payment. If the part is 50p their cost will prob be around 30p give or take.. given the effort needed they will without doubt have actually lost money overall selling you that part. Now, you want them to do the work to tell you the part number for free? and you're ****ed off if they don't want to? really?

If they won't give out a part number for a 50p rubber grommit then they wouldn't be seeing me or my car again.

If the part only costs 50p, why not just buy it from them instead of faffing about with ebay?

Yes, I'm a bit biased here since I sell parts for a living. I don't like it when it's obvious people only come in for free advice so they can buy it somewhere else cheaper. Places that can undercut me because they don't have the same level of (or any) customer service.

Edited 2 May, 201313 yr by Perc

If you didn't already know this, the margins a dealer is working on are very, very low. The group I used to work for would have dealerships that made 1 or 2 percent net.

The parts and service desk don't work on 1% margins thats for sure.

???

So how much did the Dealer want for the part?

george

The parts and service desk don't work on 1% margins thats for sure.

+1

If selling and servicing cars wasn't profitable, why bother.

If the part only costs 50p, why not just buy it from them instead of faffing about with ebay?

If they volunteered the part number then I might just do that.

Withholding the part number to deliberately stop me from shopping around gets my back up.

As has been mentioned above, good service generates repeat business.

The dealer in question risks loosing out on a 50p sale, but by doing so they are more likely to see me return, this time to buy a £20,000 car.

Last time I checked I couldn't have my car serviced on eBay.

My local dealer recently changed a faulty brake light bulb without charging me. That's good service. When I was shopping around to get the car serviced a few months later the same garage was £25 more expensive than another local main dealer but I still took it to them because they gave me a 50p bulb.

If I was stood in a parts department and the guy refused to provide me with a part number that's the last he'd see of me or my car.

Edited 2 May, 201313 yr by silver1011

$8-10 is the common Online price coming up.

I see one place asking $3

george

er.. guys

If you didn't already know this, the margins a dealer is working on are very, very low. The group I used to work for would have dealerships that made 1 or 2 percent net.

Yes you may have paid the dealer 20 grand for a new car, but the dealer's profit on that will only be a few hundred quid, out of which he still has to pay commission, salaries, overheads etc

Presumably that group did not include VAG, PSA, Ford, Toyota, BMW or any others I happen to know DON'T actually have to take those costs out of a few hundred quid margin (not when manufacturer rebates are accounted for anyway).

I'm not saying margins are huge on retail sales but the true margin isn't anything like you suggest.

Now for the part number issue. I remember someone moaning on here recently when their dealer charged them a nominal £10 for a fuse change. I had no sympathy for him there because he had asked the garage to investigate a fault, they'd found it and charged for their time accordingly (probably at less than full rates). The OP, however, has walked into his dealer and asked for a price of a part - and for the part number itself so that he may determine whether this is where he does indeed want to buy that part. If the parts desk are too pig headed or lazy to do their job and comply with his request then personally I'd suggest he goes elsewhere in future.

By comparisson one of my local dealers didnt have a part I wanted and when I alsed how long it would take to get it in, they told me they might be able to source one elsewhere - they then phoned the local TPS, and when told that the part was in stock the dealer asked TPS to hold it for me, have me directions, and sent me off to buy it myself (part was about £35). That dealer has since had my car in for service and warranty work and will be seeing me again in approximately 600 miles time when my next service is due

Edited 2 May, 201313 yr by mr_awol

For the price of it and to save the hassle I would've just bought it there and then.

Sent from my LT26i using Tapatalk 2

Go into your local tps. They will show you the exact part on their computer.

That's not the part I need, the part I need is called a ball stud and the dealers couldn't even find the part on there system so couldn't give me a price

Called a 'ball head' on this.

Can't seem to load that on my iPhone but will look at it when I can get to a desktop or laptop cheers